Vacaciones de aventura en La Española

Todo es una experiencia todo

We always stay with RIU! We know the property will be spectacular. Well maintained the staff is always smiling, generous and helpful.. food is amazing

It was a great choice! The hotel is beautiful. We paid for the Excellence Club upgrade, and it was totally worth it. The restaurants are good. Surprisingly, Magna (the Excellence Club exclusive restaurant) was not our favorite. It was good, but not quite what we expected given the premium experience. Food-wise, it was a mixed experience. At the end of the day, it’s an all-inclusive resort, so expectations should be adjusted accordingly. The Asian restaurant, the Indian restaurant, and the breakfast buffet were all very good. Some of the other restaurants could use improvement, especially the room service menu, which was the weakest food experience during our stay. It was particularly disappointing since the same menu is also served at the Excellence Club pools. The staff is incredibly friendly, and several people truly stood out for their exceptional service: Jorge, Claudy, Ariela, and Yosaina. The entertainment and activities were also very good. I would have loved to see more variety in the wellness offerings, particularly yoga and Pilates classes. Most yoga sessions were basic 30-minute classes in the evening, and additional options throughout the day would have been a great enhancement. Our room was excellent: comfortable, spacious, and very well maintained. Housekeeping did a fantastic job throughout our stay. Overall, we had a wonderful vacation and would happily return.

La limpieza del hotel en términos generales estuvo bien y varios empleados, especialmente algunos de los que nos recibieron inicialmente, fueron atentos y amables. Sin embargo, la experiencia no cumplió con las expectativas creadas por el programa VIP Access de Expedia. En ningún momento se percibieron los beneficios o el trato diferencial que se supone ofrezca este programa. La experiencia se sintió bastante regular y poco consistente con lo que el hotel promociona como una experiencia premium. También hubo varios inconvenientes en algunos restaurantes y situaciones con parte del personal que afectaron la calidad del servicio. Considero que el hotel tiene potencial para ofrecer una experiencia mucho mejor, pero debe existir más compromiso, mejor capacitación y mayor transparencia respecto a lo que realmente ofrecen a los huéspedes de Expedia bajo el programa VIP Access, ya que actualmente la diferencia prometida prácticamente no se percibe.

Hotel muy tranquilo, el staff super amable, muy buena comida, playa bien limpia. Las habitaciones súper amplias !

Todo es una experiencia todo

It was a great choice! The hotel is beautiful. We paid for the Excellence Club upgrade, and it was totally worth it. The restaurants are good. Surprisingly, Magna (the Excellence Club exclusive restaurant) was not our favorite. It was good, but not quite what we expected given the premium experience. Food-wise, it was a mixed experience. At the end of the day, it’s an all-inclusive resort, so expectations should be adjusted accordingly. The Asian restaurant, the Indian restaurant, and the breakfast buffet were all very good. Some of the other restaurants could use improvement, especially the room service menu, which was the weakest food experience during our stay. It was particularly disappointing since the same menu is also served at the Excellence Club pools. The staff is incredibly friendly, and several people truly stood out for their exceptional service: Jorge, Claudy, Ariela, and Yosaina. The entertainment and activities were also very good. I would have loved to see more variety in the wellness offerings, particularly yoga and Pilates classes. Most yoga sessions were basic 30-minute classes in the evening, and additional options throughout the day would have been a great enhancement. Our room was excellent: comfortable, spacious, and very well maintained. Housekeeping did a fantastic job throughout our stay. Overall, we had a wonderful vacation and would happily return.

La limpieza del hotel en términos generales estuvo bien y varios empleados, especialmente algunos de los que nos recibieron inicialmente, fueron atentos y amables. Sin embargo, la experiencia no cumplió con las expectativas creadas por el programa VIP Access de Expedia. En ningún momento se percibieron los beneficios o el trato diferencial que se supone ofrezca este programa. La experiencia se sintió bastante regular y poco consistente con lo que el hotel promociona como una experiencia premium. También hubo varios inconvenientes en algunos restaurantes y situaciones con parte del personal que afectaron la calidad del servicio. Considero que el hotel tiene potencial para ofrecer una experiencia mucho mejor, pero debe existir más compromiso, mejor capacitación y mayor transparencia respecto a lo que realmente ofrecen a los huéspedes de Expedia bajo el programa VIP Access, ya que actualmente la diferencia prometida prácticamente no se percibe.

Excelentes instalaciones y la playa hermosa!

Todo es una experiencia todo

It was a great choice! The hotel is beautiful. We paid for the Excellence Club upgrade, and it was totally worth it. The restaurants are good. Surprisingly, Magna (the Excellence Club exclusive restaurant) was not our favorite. It was good, but not quite what we expected given the premium experience. Food-wise, it was a mixed experience. At the end of the day, it’s an all-inclusive resort, so expectations should be adjusted accordingly. The Asian restaurant, the Indian restaurant, and the breakfast buffet were all very good. Some of the other restaurants could use improvement, especially the room service menu, which was the weakest food experience during our stay. It was particularly disappointing since the same menu is also served at the Excellence Club pools. The staff is incredibly friendly, and several people truly stood out for their exceptional service: Jorge, Claudy, Ariela, and Yosaina. The entertainment and activities were also very good. I would have loved to see more variety in the wellness offerings, particularly yoga and Pilates classes. Most yoga sessions were basic 30-minute classes in the evening, and additional options throughout the day would have been a great enhancement. Our room was excellent: comfortable, spacious, and very well maintained. Housekeeping did a fantastic job throughout our stay. Overall, we had a wonderful vacation and would happily return.

Todo es una experiencia todo

Mmm… maybe the only thing that I didn’t like was the time of the all the pools, I think that the any pool close to soon. ):

We always stay with RIU! We know the property will be spectacular. Well maintained the staff is always smiling, generous and helpful.. food is amazing