Vacaciones en las montañas en Riviera Nayarit

Una experiencia perfecta si deseas viajar en familia, con amigos o en pareja, la atención al personal es 10/10, las comida 10/10 también, los servicios que brinda el hotel son excelentes, las habitaciones limpias y siempre hay algo que hacer en este increíble hotel!

El restaurante de comida asiático estuvo riquísimo, sobre todo el salmon

Excellent property, we've been visiting for 15 years and we love it. This time though the staff seemed disconnected and rude. We are always welcomed with a glass of sparkling wine, this time just a bottle of water and then served the wine just when asking. We travel as a big family and booked a studio and a 1 room suite, and as everyone who knows this property also knows this types of rooms when together can be connected as a big apartment. We were told we had them together just to find out this was not the case and had to ask for. it again just to be pushed further down and away from the beach. In addition we had two rooms with high discount on breakfast included on our rate, and we did not get it at checkin and given no other explanation other than their system did not displayed said discount and we were made to feel as if we were asking for something not deserved or as we were lying. We had to complain the entire week just to be refunded for the extra we had to pay at the restaurant at the very last day, not by a willingly, but patronizing staff I have to add. Half of our family had to leave days earlier and did the checkout one of the rooms, to our surprise we were denied access to our room when going back and had to complain to get access. Our beloved breakfast restaurant was closed and had to go to the neighboring hotel (also villa group) buffet which is bad, crowded and expensive. I hope you return to your service standards.

me ofrecieron un upgrade de 5000 pesos el cual pagué, engañosa su venta por que ofrecían más servicios de los que realmente me dieron, sus meseros te hacían caso una sola vez en todo el dia, no tiene ningún bar en la piscina entonces cada que necesitas salir por una bebida tienes que salir de la alberca, se sienten viejas sus instalaciones. en general no me gustó, lo único rescatable son sus restaurantes a la carta, por que el buffet está muy sencillo.

Excellent property, we've been visiting for 15 years and we love it. This time though the staff seemed disconnected and rude. We are always welcomed with a glass of sparkling wine, this time just a bottle of water and then served the wine just when asking. We travel as a big family and booked a studio and a 1 room suite, and as everyone who knows this property also knows this types of rooms when together can be connected as a big apartment. We were told we had them together just to find out this was not the case and had to ask for. it again just to be pushed further down and away from the beach. In addition we had two rooms with high discount on breakfast included on our rate, and we did not get it at checkin and given no other explanation other than their system did not displayed said discount and we were made to feel as if we were asking for something not deserved or as we were lying. We had to complain the entire week just to be refunded for the extra we had to pay at the restaurant at the very last day, not by a willingly, but patronizing staff I have to add. Half of our family had to leave days earlier and did the checkout one of the rooms, to our surprise we were denied access to our room when going back and had to complain to get access. Our beloved breakfast restaurant was closed and had to go to the neighboring hotel (also villa group) buffet which is bad, crowded and expensive. I hope you return to your service standards.

El restaurante de comida asiático estuvo riquísimo, sobre todo el salmon

me ofrecieron un upgrade de 5000 pesos el cual pagué, engañosa su venta por que ofrecían más servicios de los que realmente me dieron, sus meseros te hacían caso una sola vez en todo el dia, no tiene ningún bar en la piscina entonces cada que necesitas salir por una bebida tienes que salir de la alberca, se sienten viejas sus instalaciones. en general no me gustó, lo único rescatable son sus restaurantes a la carta, por que el buffet está muy sencillo.

Todo Excelente!!

El servicio del hotel fue excelente, siempre limpio todo. El personal, sin excepción, fué siempre muy amable. La comida de los buffets muy variada, muchos platillos, los restaurantes de especialidades, riquísimos. La playa muy limpia y con muchas palapas, siempre encuentras palapa y camastros. La alberca de muy buen tamaño y limpia, camastros siempre disponibles. Lo único que recomendaría sería una remodelada a alas habitaciones. En general, todo excelente!!!!