Vacaciones todo incluido en Oeste de Londres

We were given a very small room at first by the night staff, we wondered if it was the same that we paid for because it looked so different from the pictures in Expedia, but they said it was the right category and they could not change us because the hotel was full. We stayed there for that night and were woken by very loud construction work being done right outside our window since 8am. So we decided to go talk to the day shift to see if something could be done. They were so nice and helpful, they changed us right away to a much better, much bigger room (that looked like the one we actually saw on the website) and we did not have problems with the noice for the other 4 nights we stayed there. Thank you so much for that, we really enjoyed the hotel, they turned a potentially very bad experience into a wonderful one.

El concepto y decoración del hotel esta maravillosa. La habitación muy confortable, amplia y bien decorada. La ubicación muy buena a una calle de Marbel Arch. Un barrio muy tranquilo

Great location, great service! Italian hospitality at its highest level, in London

Lindo hotel cerca de todo y a la vez aislado, esto significa tranquilo, personal increíble, silencioso, excelente ubicación, bien restaurando, restaurante muy bueno

I like the traditional courtesy of the staff,

Solo el wc hubo que arreglarlo dos veces. Pero lo repararon rápidamente

Ubicación y ambiente muy tranquilo / zen estando a unos pasos de Hyde Park y Oxford Street. Las habitaciones del ground floor son realmente basement, evitarlas...