Vacaciones todo incluido en Sendero del Canal Kennet y Avon

Our overall experience did not fully meet our expectations for a 4-star hotel. Upon arrival, we found the room poorly cleaned. The floor and living room carpet were visibly dirty, as if they had not been vacuumed. I had to contact reception immediately to request cleaning, although our request was handled promptly. The bedroom was also quite small and cramped, with barely enough space to move around the bed. Additionally, there were no bedside tables or reading lamps on both sides of the bed. The in-room amenities were disappointing for a 4-star property. There were no slippers, bathrobes or other basic comforts, only shampoo and shower gel. Another major inconvenience was the elevators. During peak hours, waiting times could reach 10–15 minutes, which was frustrating and tiring. On the positive side, the staff were polite and helpful, breakfast was plentiful and offered a good variety, and the hotel's location was excellent. Overall, the hotel has some positive aspects, but improvements are needed in cleanliness, room facilities and elevator service to meet the expectations of a 4-star hotel.

Excelente atención del staff. Muy bien ubicado el hotel. Gracias por todo.

Extraordinario! Ubicación, lujo, comodidad… Impecable

Hemos estado súper bien. Unificación perfecta. Habitación genial. Lo único que en los desayunos tardaban un poco en servir… por lo demás recomendable 100%

El hotel muy bien ubicado, la habitación muy funcional y con buena distribución. El personal está divido unos muy muy amables, atentos y afables y otros todo lo contrario. La limpieza buena. Si es una buena opción, solo considerar que no todo el personal se conduce igual.