Servicio de la propiedad

Opiniones de Park Hyatt Beaver Creek Resort and Spa

5 out of 5

Opiniones

9.2

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 309 de 451 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 101 de 451 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 26 de 451 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 7 de 451 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 8 de 451 opiniones" "

9.6/10

Limpieza

9.2/10

Servicio y personal

9.0/10

Servicios

9.4/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Evelyn Janet

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El hotel es muy bonito .y el personal muy amable. Solo que ofrece desayuno buffet en su página y nunca lo hubo era a la carta y lo servían en la barra del bar . Había muchas cosas cerradas.
Se hospedó 4 noches en noviembre de 2023
Respuesta de Rebecca , el 28 nov. 2023
Greetings Evelyn Janet,Thank you for taking the time to provide feedback and for your recent stay with us. We are happy that you enjoyed your stay, overall. Happy you enjoyed our hotel and wonderful staff. We are sorry for the disappointment with breakfast options and for certain amenities being closed. We hope you can visit us again soon.Warm regards,Rebecca

6/10 Aceptable

Cliente verificado

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Las tinas de hidromasaje no estaban disponibles
Se hospedó 1 noche en mayo de 2021

10/10 Excelente

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Todo exelente
Se hospedó 1 noche en mayo de 2021

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en febrero de 2019

2/10 Terrible

fernando , colombia

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Abuso
Es extramademente abusivo el manejo de los típs en restaurante y spa. No piden autorización para cargar 18% de más u en el rte pese a decir que no autorizas te cargan Como sucedió en cena 25 de dic donde cargaron 100 us de tips no autorizados.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy buen hotel
En general un excelente hotel. El único comentario es que después de las 10:00 p.m. todo cierra y el hotel no tiene room service ni servicio alguno de restaurante. Los niños tienen muchas posibilidades de diversión.

10/10 Excelente

Hugo, Buenos Aires

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
MI estadia en el Hotel
Fue muy breve, pero encontré lo que buscaba. Lamento no haber tenido mas tiempo para aprovechar las instalaciones del Hotel y recorrer también sus alrededores ya que esta excelentemente ubicado

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Mejor imposible!!
Tuvimos unas maravillosas vacaciones en familia, el hotel cubrió todas nuestras expectativas. La atención del personal fue excelente, la ubicación ideal. Un lugar muy acogedor. Nuestros hijos dicen que fueron las mejores vacaciones y nosotros también

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Excelente opción de Ski
Si vas a esquiar, definitivament es la mejor opción por ubicación. Además tienen un excelente servicio de valet de ski y botas.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
muy caro
despues de pagar la estancia con ustedes el hotel cobra otros cargos diarios que no te dicen cuando te registras si no que al final te los cobran sin previo aviso

8/10 Bueno

Mark

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Pricey - felt like I was being gouged on everything but very convenient.
Se hospedó 2 noches en abril de 2024
Respuesta de Angela S., el 14 abr. 2024
Hello MarkThank you for choosing to stay with us and for sharing your feedback. Our team is pleased to hear that the hotel's location was convenient for you. We value your comment regarding the price and will consider it. Your kind words are appreciated, and we hope to welcome you back for another great stay. Thank you again for choosing our hotel.Best regards,Angela

10/10 Excelente

Alexis Ann

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was wonderful
Se hospedó 3 noches en marzo de 2024
Respuesta de Jamie, el 1 abr. 2024
Dear Alexis Ann,Thank you for your delightful 5/5 rating for our Park Hyatt Beaver Creek Resort and Spa! It was great reading that you had a wonderful stay with us. We hope to welcome you back as our guest for another wonderful stay in the future!Warm regards,Jamie

8/10 Bueno

Timothy Michael

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Liked the convivence for skiing and activities. I did not like the cost of coffee in the shop and thought the diversity of the dinner menu was limited. Overall good visit.
Se hospedó 5 noches en marzo de 2024
Respuesta de Danyel, el 25 mar. 2024
Dear Timothy, thank you for your review that you gave our Park Hyatt Beaver Creek Resort! We are happy to know you enjoyed our convenient location to the ski area and took advantage of the activities we offer. Our goal is to provide a comfortable and pleasant experience for each of our guests. We apologize for not meeting all your expectations and appreciate your comments, which will help us improve our guests' experience. We value your business and hope to have the pleasure of serving you again. We will share this with our team as we are always looking for ways to better improve our services. We hope to have the privilege of welcoming you back soon. Warm regards, Danyel

6/10 Aceptable

Jim

Viaje familiar
Le gustó: Limpieza
Too expensive- price did not match services
Se hospedó 4 noches en marzo de 2024
Respuesta de Danyel, el 22 mar. 2024
Hello Jim, thank you for sharing your feedback. We were delighted to host you. We apologize for not meeting all your expectations and appreciate your comments, which will help us improve our guests' experience. We value your business and hope to have the pleasure of serving you again. Best regards, Danyel

8/10 Bueno

Elizabeth

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff and customer service are top notch! Beautiful lobby and facilities. The only negative I would say is they charge you everyday for valet and a resort fee, lots of little extra charges at the end that you may not be anticipating. The bar was so packed that you had to wait an extremely long time to be waited on. Plan on an extra $1K for extra fees if staying for a week and you’re bringing a car.
Se hospedó 4 noches en marzo de 2024
Respuesta de Angela S, el 17 mar. 2024
Hello Elizabeth,Thank you for sharing your feedback. We are delighted that our staff provided you with "top-notch" customer service. We apologize for not meeting all your expectations and appreciate your comments, which will help us improve our guests' experience. We value your business and hope to have the pleasure of serving you again.Best regards,Angela

8/10 Bueno

Gregory, Hudson

Le gustó: Limpieza
Se hospedó 5 noches en enero de 2024
Respuesta de Rebecca, el 12 feb. 2024
Hello Gregory.Thank you for your recent stay at Park Hyatt Beaver Creek. We hope you enjoyed your time. We would love to welcome you back again.Warm regards,Rebecca

10/10 Excelente

Gerald

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en enero de 2024
Respuesta de Laura, el 5 feb. 2024
Dear Gerald,Thank you so much for choosing Hyatt and for the wonderful rating. We are so happy to hear that your stay with us was enjoyable. We hope to have the pleasure of welcoming you back soon. Best regards,

10/10 Excelente

edward

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great hotel in a very convenient area . Gondola is right outside . Shops and restaurants right next door . Staff are great . Rooms clean and well appointed . We enjoyed the restaurant but there is room for improvement in the menue options particularly for kids .
Se hospedó 5 noches en enero de 2024
Respuesta de Janet, el 2 feb. 2024
Dear Edward,Thank you for the great review you gave our Park Hyatt Beaver Creek Resort! We are happy to know you enjoyed our convenient location to area shops and restaurants. It delights us to hear you appreciated our clean and well-appointed rooms and the great hospitality of the staff. Our goal is to provide a comfortable and pleasant experience for each of our guests and we are pleased to know we accomplished that. We are glad you enjoyed the restaurant and appreciate your feedback on the menu options for kids. We will share this with our team as we are always looking for ways to better improve our services. We hope you were able to take advantage of some of the activities offered at our resort. We hope to have the privilege of welcoming you back soon.Warm regards,

8/10 Bueno

Sylmari

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel is very beautiful with spectacular view and great instructors for snowboarding and ski. The room service was great and the cleaning service at room was beyond expected plus attention to your wellbeing. No complain on staff who was very attentive. At night they have live music and a cozy space. For the price, food was not as expected and not a lot of options. The breakfast buffet, for me was expensive for what it offers. And options did not change. Room service was very good and worked fine. Food for kids where limit to hamburguer, pizza, jelly and peanut butter sandwich and chicken finger mostly. I will recommend more variety. At dinner, the food at hotel was good. Firepits where everywhere and s'mores where often offered for the kids. If you love skiing and snowboarding this is a place for that.
Se hospedó 6 noches en enero de 2024
Respuesta de Michaela, el 10 ene. 2024
Dear Sylmari,I personally want to thank you for being our Guest at Park Hyatt Beaver Creek. I am pleased you enjoyed your time with us and am happy you enjoyed the spectacular view, great ski and snowboard instructors and room cleanliness. I appreciate your feedback in regard to food options and value and will pass that along to my management team. I hope to welcome you back in the future and thank you for your time and review. Have a great day!

8/10 Bueno

Wesley, Lutz

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en diciembre de 2023
Respuesta de Tieysha, el 22 dic. 2023
Hello Wesley,Thank you for your rating. We hope your stay here with us at Park Hyatt Beaver Creek Resort and Spa met all of your expectations. We look forward to welcoming you back in the future.Warm Regards,

10/10 Excelente

Matthew

Se hospedó 3 noches en diciembre de 2023
Respuesta de Tieysha, el 17 dic. 2023
Hello Matthew! Thank you for your 5 out of 5 rating. We are so happy that you enjoyed your stay with us, and we look forward to welcoming you back to Park Hyatt Beaver Creek Resort and Spa in the future.Warm Wishes,

8/10 Bueno

Grace

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en diciembre de 2023
Respuesta de Tieysha, el 15 dic. 2023
Hello Grace!Thank you for your rating. We hope you enjoyed your stay with us, and we look forward to welcoming you back to welcoming you back to Park Hyatt Beaver Creek Resort and Spa in the future.Well Wishes,

10/10 Excelente

Kelley, Garden City

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place! Heads up though there is only valet parking for $60 a night 😳. A bit ridiculous in our opinion especially when we waited 15 minutes for them to retrieve our car. No one got it and we had to ask again, so I guess you’re paying $60 for them to hold your car hostage lol. Just look at paid parking in the village, that’s what we ended up doing because everything is so walkable anyway. Otherwise would definitely stay here again.
Respuesta de Tieysha, el 11 dic. 2023
Hello Kelley!Thank you so much for your 5 out of 5 rating as well as your feedback. We are so happy that you enjoyed your stay as well as our hotel. We apologize for the inconvenience of you having to wait 15 minutes for our valet staff to retrieve your car. We look forward to welcoming you back to Park Hyatt Beaver Creek Resort and Spa in the future. Best Regards,

10/10 Excelente

Beatriz Alexandra Peredo

Se hospedó 4 noches en diciembre de 2023
Respuesta de Betsy, el 11 dic. 2023
Dear Beatriz Alexandra,Thank you for your 5/5 rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

8/10 Bueno

John, Kansas City

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was my first skiing trip in over 15 years, and it was my kids' first. Since it has been so long, I wanted the skiing experience to be seamless and with little hassle. Park Hyatt Beaver Creek provided a fantastic experience. From arrival, to ski fittings/rental, ski valet, etc., everything was great. One of the most helpful and happy staff I have ever experienced. The property itself could not have been in a better place: next to the slopes, the ski school, and the village. If I could add any criticism, it would be that the room was not quite up to par with a Park Hyatt. Again, however, I would recommend this property without hesitation.
Se hospedó 4 noches en noviembre de 2023
Respuesta de Michaela, el 28 nov. 2023
Dear John, I am so happy to hear your families visit to us at Park Hyatt Beaver Creek was top notch and a fantastic experience. I am pleased our team made a positive impact on you and took exceptional care of you during your time with us. I appreciate your feedback in regard to our rooms and look forward to a return visit in the future. We appreciate your time and review!

10/10 Excelente

Leigh

Le gustó: Limpieza y servicio y personal
Se hospedó 4 noches en noviembre de 2023
Respuesta de Jamie, el 28 nov. 2023
Dear Leigh,Thank you for your perfect 5-star rating of our Park Hyatt Beaver Creek Resort and Spa! We were delighted to see that you enjoyed your stay with us, and we hope to have the opportunity to welcome you back as our guest again for another great stay in the future!Warm regards,

8/10 Bueno

Doug

Le gustó: Limpieza y servicio y personal
Not Coming Back
For the price, I was surprised by how noisy the rooms and hallways were, very unexpected. Also pretty upset about a $50 per day resort fee when they were remodeling and pissed about a $60:per night valet fee for parking during the off season.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Betsy, el 7 nov. 2023
Dear Doug,Thank you for the feedback. We are very sorry to hear you were disappointed with your stay. We apologize for the amount of noise that you experienced during your stay as well as the fees that were included during your stay with us. We will be addressing these concerns with management team. We do hope to have the chance to provide a much better experience in the future. Thank you for staying with us.Warm Regards,

10/10 Excelente

Robert, Denver

Se hospedó 1 noche en octubre de 2023
Respuesta de Laura, el 13 nov. 2023
Dear Robert,Thank you so much for your patronage and for the 5-star rating. We are delighted to hear that you enjoyed your stay with us. We hope to have the pleasure of welcoming you back soon. Best regards,

10/10 Excelente

Kimber

Se hospedó 1 noche en octubre de 2023
Respuesta de Veronica, el 6 nov. 2023
Hello Kimber! Thank you for the amazing 5-star rating! We are delighted to hear that you enjoyed your stay with us! We thank you for choosing Park Hyatt Beaver Creek Resort and Spa for your stay and for being our guest. We hope to welcome you back in the future, so please let us know if we can be of any assistance.

10/10 Excelente

Elisabeth

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en agosto de 2023
Respuesta de Anisa, el 29 ago. 2023
Hello Elisabeth,Thank you for sharing your feedback. We are delighted to know you enjoyed your stay. We hope to have the opportunity to welcome you again the next time you are in the area. Best,

8/10 Bueno

tigist

Viaje en grupo, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Evryting
Se hospedó 1 noche en agosto de 2023
Respuesta de Veronica, el 28 ago. 2023
Hello tigist!Thank you for the 4-star rating. We are happy to hear that you enjoyed your stay and would love to welcome you back again in the future, so please feel free to contact us should you need any assistance.

2/10 Terrible

Yisroel

Se hospedó 1 noche en agosto de 2023
Respuesta de Veronica, el 31 ago. 2023
Hello Yisroel! Thank you for providing us with your feedback. I am sorry to hear that your stay was not up to par. We would like to speak with you to further discuss your experience at the hotel and ask that you please contact us on one of our social media outlets, Facebook or Twitter. You may also contact us using the chat on the World of Hyatt app. We look forward to assisting you further.

10/10 Excelente

Mary Ann

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Service was exceptional from check in to restaurant and fitness facilities!
Se hospedó 7 noches en julio de 2023
Respuesta de Ana, el 3 ago. 2023
Dear Mary Ann,We appreciate your positive feedback. I'm glad to hear you enjoyed your stay at our hotel and appreciated the service provided by our staff. We hope to see you again soon!

10/10 Excelente

Jaime

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I have stayed here a few times, and I always love it. Excellent location, great service.
Se hospedó 3 noches en julio de 2023
Respuesta de Jamie, el 30 jul. 2023
Dear Jaime,Thank you for your wonderful review of our hotel. We're delighted to hear you enjoy your stays with us, find our location convenient and our service great. We look forward to welcoming you back as our guest in the future!Warm regards,

10/10 Excelente

Jessica

Se hospedó 2 noches en julio de 2023
Respuesta de Veronica, el 17 jul. 2023
Hello Jessica! Thank you for providing such a great rating for your stay! We love hearing that you enjoyed your stay! Please feel free to contact us should you need any assistance. We hope to welcome you back to Park Hyatt Beaver Creek!

10/10 Excelente

Jason

Le gustó: Limpieza y condiciones de la propiedad
Quintessential Ski Resort
Respuesta de Tonya, el 10 jul. 2023
Hello Jason,Thank you for the rating and your feedback. We are happy you enjoyed our resort. It was a pleasure to welcome you to Beaver Creek. We hope you will return for another stay.Kind regards,Tonya

8/10 Bueno

Eric

Se hospedó 1 noche en mayo de 2023
Respuesta de Donna, el 4 jun. 2023
Hello Eric, Thank you for staying with us! We look forward to seeing you the next time you're in Beaver Creek. Kind Regards, Donna

10/10 Excelente

Deborah

Se hospedó 1 noche en mayo de 2023
Respuesta de Jon, el 30 may. 2023
Good Day Deborah, Thank you for taking the time to review your past stay with us at the Park Hyatt Beaver Creek. It was great to see the 10 out of 10 rating and that the stay met your expectations. We appreciate you choosing to stay with us and hope to welcome you back again in the near future.I hope you have a great day!Cheers,

10/10 Excelente

Angela, Denver

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Thank you for making our anniversary so special!
Se hospedó 1 noche en mayo de 2023
Respuesta de Toya, el 8 may. 2023
Hello Angela,Thank you for your review. We are honored that you chose to spend your anniversary at our hotel, and it was our pleasure to make sure that your stay was wonderful and special! We hope that you will return again soon!-Toya

10/10 Excelente

William

Se hospedó 2 noches en abril de 2023
Respuesta de Toya, el 19 abr. 2023
Hi William,Thank you kindly for the great rating! We hope that you'll return soon!-Toya

8/10 Bueno

Mathew Taylor

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Overall great! First two days sat at the bar for breakfast and very poor service they didn’t bring me coffee or a drink until I was ready for the check. Day 3 -4 ask to be seated in another section and was a little better. Hotel was clean and great location to the slopes. Would work on staffing in the restaurant.
Se hospedó 4 noches en marzo de 2023
Respuesta de Jon, el 6 abr. 2023
Good Day Matthew Taylor,Thank you for choosing to stay with us at the Park Hyatt Beaver Creek and for leaving a review about your stay. We are happy to see you had an overall great stay and you enjoyed the hotels location. I would like to apologize you had issues with service at the restaurant. Your comments have been communicated to hotel management for review and to help better our location. We hope you allow us to welcome you back again in the near future.I hope you have a great day!Cheers,

10/10 Excelente

HERB

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en marzo de 2023
Respuesta de Ebony, el 27 mar. 2023
Greetings Herb,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

6/10 Aceptable

babak

Viaje familiar
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Location best asset of property. Service was sub-par at best. Rooms not cleaned unless asked at 3:30 pm!!! Restaurant floor was dirty with previous guest's food and nothing done about it. Room service was wrong every day. Amenities in room couldnt be used to even clean one person. Rooms are at least 15 years outdate. Need major rewamping. The ski valet area ridiculously small and can't handle the volume. The restaurant too small for breakfast for number of guests. Significanlty overpriced for poor service and condition. The location is the only reason to want to go back to the resort.
Se hospedó 3 noches en febrero de 2023
Respuesta de Jon, el 15 feb. 2023
Good Day babak,Thank you for leaving a review about your past stay at the Park Hyatt Beaver Creek Resort and Spa. We appreciate you choosing to stay with us on your travels but do apologize the stay did not meet your expectations. Your feedback has been shared with our management team to be addressed. We would like to gather further details and address your concerns directly via our social media or chat channels. You can contact us via Private Message on Facebook, Direct Message on Twitter, or our chat function on the World of Hyatt App. We hope to have an opportunity to welcome you back for a better experience in the futureI hope you have a great day!Cheers,

10/10 Excelente

Christopher

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A truly fantastic “ski in/ski out” property. First class!
Se hospedó 3 noches en febrero de 2023
Respuesta de Donna, el 6 feb. 2023
Greetings Christopher, Thank you for your great feedback. We are glad that you enjoyed your stay with us, especially the ski in/ski out service. It makes for a very enjoyable day of skiing when the equipment is ready to go for you. We strive to provide our guests' with an excellent, service-focused experience, therefore your feedback is very important to us. It was a pleasure hosting your visit, and we look forward to your return!Kind Regards, Donna

10/10 Excelente

jennifer, brooklyn

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Every single member of the staff was incredibly helpful, pleasant and at a time where customer service is not always primary - they were excellent
Se hospedó 1 noche en enero de 2023
Respuesta de Tonia, el 24 ene. 2023
Hello jennifer,Thank you so much for sharing this awesome review!We are so glad to hear that our staff was so helpful and pleasant and offered great customer service during your stay.We hope that you will come back to visit us again soon and please let us know if we can do anything to make your next stay even better.

8/10 Bueno

Paul, Brownfield

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
ski in/ ski out ski valet service
Se hospedó 5 noches en enero de 2023
Respuesta de Donna, el 23 ene. 2023
Greetings Paul, Thank you for staying with us and sharing your valuable feedback. We strive to make each stay as pleasant and comfortable as possible. It was a pleasure hosting your visit, and we look forward to your return!Kind Regards, Donna

10/10 Excelente

Steven

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location. Housekeeping only average
Respuesta de Toya, el 9 ene. 2023
Hello Steven,Thank you for your review. We're glad that overall, you were pleased with your stay and our location. We're sorry to hear that our housekeeping service did not wow you. This will be shared with our team to be used for improvement. We hope to welcome you back soon.-Toya

10/10 Excelente

Yenabel

Respuesta de Tonya, el 8 mar. 2023
Greetings Yenabel,Thank you for the amazing rating! We are so glad you enjoyed your time at our resort. It would be a pleasure to host you again anytime.Warm regards,Tonya

8/10 Bueno

Jean Claude

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great property, ski in and out. Very friendly staff, many young individulas from Brazil and Argnentia eager to help but really don't know how. one major incidence is foor quality is ok, staff tooke 1/2 my taco when I said wher is the dressing, streangley he broght me the 1/2 back with dressing. I am not sure how on earth they did that, I didnt like and did not eat at the property post that. otherwise. Also, not sure if they are nice or not smart. So I have 2 rooms and I had to leave one night early, I asked if anything can be done as a credit for the room and not expecting much anyway, and the gentelman kept saying that it is not a problem and it is only $199.00 for ealry checking out. I asked again if there is any credit and he kept telling me that it is only $199, I said my son can stay in the room by himslef then and he kept saying that it is only $199. I dont think they are train to listen the are just programmed to say what the script says. Smile for nothing, no substance and definitely no common sense!
Respuesta de Donna, el 29 dic. 2022
Greetings Jean Claude, Thank you very much for your review. We are very sorry to learn of your experience and sentiment which is not consistent with our standards. You are welcome to contact us via Private Message on Facebook, Direct Message on Twitter, or our chat function on the World of Hyatt App to discuss this further if you would like. We do look forward to your next visit with us very soon. Cheers!!Kind Regards, Donna

10/10 Excelente

Andre

Se hospedó 6 noches en diciembre de 2022
Respuesta de Tonia, el 23 dic. 2022
Hello Andre,Thank you for the 5 star review!We look forward to having you visit again!