2/10
I booked this unit for 3 adults, 1 small child. The pictures showed 2 beds, 2 rooms. I was contacted by Lorraine for check in instructions. We were driving from out of town and arrived around 11pm. We were greeted by Derrick. I wanted to put my baby to sleep right away, but I noticed that the unit was much smaller than the pictures and there was only 1 bed. At this point, it was so late, we were ready to accept 1 adult sleeping on the couch, however, I just wanted to confirm that there wasn’t a mix up. Derrick confirmed it wasn’t the same unit and advised us to contact the host. I messaged Lorraine and asked “Hey Lorraine, the unit looks different than the unit in the pictures of my booking. Just wondering if there was possibly a mix up?”. Her response was “nothing was charged, feel free to leave”. The response was surprising so we decided to contact the host, Gonzalo, directly. I called him at the number he had provided through the app. He answered but started yelling at me “why are you disturbing me? I’m at dinner with my family. If you aren’t happy, just leave.” I tried to tell him we were fine to stay in the unit but he wouldn’t let me get a word in and said “No I don’t want to deal with complainers, leave right now” and hung up. Derrick tried asking him twice to let us stay as we had a small child and it was now past midnight but he said no. VRBO tried to talk to him too. We then had to find a hotel in the middle of the night with a small child, which was a struggle.
Bonita B.
Se hospedó 3 noches en mayo de 2025