This house was so cute! The decor was great, beds were comfy, had plenty of bathrooms, and the kitchen had all the utensils we needed. Overall, the experience with the house was great but the Lookout’s customer service was questionable. The first issue was when our group asked for an early check in. I called ahead twice in the weeks and days prior to our stay to request an early check in and was told they would note the request on my reservation but it was not guaranteed (normal), but upon arriving to Chelan, I called to check to see if the house was ready for us and there was little to no effort to find out. I was told I would receive a call back to let me know and no one ever called. We ended up not getting into our house until the regular check-in time. Another issue we had was with the hot tub. I rented this house specifically for the hot tub and it never warmed up past 98*. We reported it to the reservation office and it took them 2 days to finally get it warm, which was too late because we were checking out the next morning. I would still use The Lookout and stay within this community again, but I would be more mindful of the lack of service I’ll receive or I would be a little more adamant with the staff.