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Opiniones de SureStay Plus Hotel by Best Western Drumheller

2.5 out of 5
SureStay Plus Hotel by Best Western Drumheller
800-680 2nd Street SE, Drumheller, AB

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 355 de 854 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 310 de 854 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 109 de 854 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 56 de 854 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 24 de 854 opiniones" "

8.4/10

Limpieza

8.8/10

Servicio y personal

8.4/10

Servicios

8.2/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Mark

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
This property was high for the condition and quality. I found the staff to be excesingly pleasant and helpfull however i had to wait an hour to check in and about an hour to get breakfast however this was mostly due to the event taking place in the town so there was definitly some latitude given considering the shear number of patrons. I still contend that the price was to high.
Se hospedó 1 noche en abril de 2024
Respuesta de SureStay Plus Hotel by Best Western Canalta, el 30 abr. 2024
Thank you for choosing to stay at SureStay Plus Hotel by Best Western Canalta and for taking the time to share your feedback with us.We are pleased to hear that you found our staff exceedingly pleasant and helpful during your stay. However, we apologize for any inconvenience you experienced with the check-in and breakfast wait times. We understand that these delays were largely due to the event taking place in town, which attracted a high number of patrons. Please know that we strive to provide efficient service to all our guests, and we appreciate your understanding during this busy period.We regret to hear that you felt the price was too high for the condition and quality of our property. We continuously review our pricing to ensure it reflects the value of our accommodations and services. Your feedback is important to us, and we will take it into consideration as we work to improve our offerings.Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.

8/10 Bueno

Norma

Viaje en grupo
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Everything was good.
Se hospedó 1 noche en abril de 2024
Respuesta de SureStay Plus Hotel by Best Western Canalta, el 30 abr. 2024
Thank you for choosing to stay at SureStay Plus Hotel by Best Western Canalta and for sharing your feedback with us.We are thrilled to hear that you had a good experience during your stay with us. Providing excellent service and a comfortable stay are our top priorities, and we are pleased to know that we met your expectations.Your feedback is valuable to us, and we appreciate your kind words. If there is anything more we can do to improve your next stay or if you have any suggestions, please feel free to let us know.We look forward to welcoming you back to our hotel in the future.

6/10 Aceptable

Corey

Viaje familiar
Le gustó: Limpieza y servicio y personal
It was a hotel. Nothing special
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 29 abr. 2024
Thank you for taking the time to provide us with your feedback following your recent stay at our hotel. Your insights are important to us as we continuously strive to improve our services and offerings.I'm sorry to hear that your experience with us was not as exceptional as we aim for it to be. I understand that you found our hotel to be nothing special, and we apologize if we fell short of meeting your expectations during your stay.I hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.

8/10 Bueno

Carlos

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very friendly staff. Administration so-so, did not prepare for the larger than usual number of guests.
Se hospedó 2 noches en abril de 2024
Respuesta de GM, el 29 abr. 2024
Thank you for taking the time to provide us with your feedback following your recent stay at our hotel. Your insights are invaluable to us as we continuously strive to improve our services and offerings.We're pleased to hear that you found our staff to be very friendly. Providing exceptional service and creating a welcoming atmosphere for our guests is important to us, and we're glad that our staff met your expectations in this regard.We hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there is anything else we can do to enhance your experience, please do not hesitate to reach out to us directly

10/10 Excelente

Crystal

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Only "complaint" is tv isnt hdmi so quality is meh, fridge wasnt plugged in and took until we left to get cool and the microwave is auper outdated. All pretty minor and overall we had a great stay!:)
Se hospedó 2 noches en abril de 2024
Respuesta de SureStay Plus Hotel by Best Western Canalta, el 28 abr. 2024
Thank you for taking the time to share your experience at SureStay Plus Hotel by Best Western Canalta! We're thrilled to hear that you had a great stay overall.Our team works hard to create a welcoming and positive atmosphere for our guests, and it's always gratifying to receive feedback that reflects their efforts. We take pride in providing a decent breakfast to start your day on a positive note.We appreciate your feedback regarding the TV, fridge, and microwave. Your comments help us identify areas where we can improve, and we apologize for any inconvenience these issues may have caused during your stay.We hope to welcome you back soon for another wonderful stay!

2/10 Terrible

Destini

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 19 abr. 2024
I'm sorry our hotel did not meet your expectations, if there is anything specific you'd like to discuss, please feel free to give us a call.

6/10 Aceptable

Lindsay

Le gustó: Servicio y personal
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 15 abr. 2024
Thank you for the positive rating, we look forward to seeing you again soon.

8/10 Bueno

Sidney

Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 15 abr. 2024
Thank you for the positive rating, we look forward to seeing you again soon.

10/10 Excelente

Christopher

Le gustó: Limpieza
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 12 abr. 2024
Thank you for the perfect rating, see you again next time.

10/10 Excelente

Lorenzo

Se hospedó 1 noche en abril de 2024
Respuesta de SureStay Plus Hotel by Best Western Canalta, el 30 abr. 2024
Thank you for choosing to stay at SureStay Plus Hotel by Best Western Canalta and for sharing your feedback with us.We are thrilled to hear that you had a good experience during your stay with us. Providing excellent service and a comfortable stay are our top priorities, and we are pleased to know that we met your expectations.Your feedback is valuable to us, and we appreciate your kind words. If there is anything more we can do to improve your next stay or if you have any suggestions, please feel free to let us know.We look forward to welcoming you back to our hotel in the future.

6/10 Aceptable

Amelia

Se hospedó 2 noches en abril de 2024
Respuesta de GM, el 29 abr. 2024
Thank you for rating our hotel, we're looking forward to see you again next time.

8/10 Bueno

Andrea

Se hospedó 2 noches en abril de 2024
Respuesta de SureStay Plus Hotel by Best Western Canalta, el 28 abr. 2024
Thank you for choosing SureStay Plus Hotel by Best Western Canalta for your recent stay, and for taking the time to share your feedback with us!We're delighted to hear that you had a positive experience overall during your time with us. Your satisfaction is our top priority, and we're thrilled that you enjoyed your stay. We take great pride in providing comfortable accommodations and excellent service to all our guests.Your feedback is incredibly valuable to us as we continuously strive to improve and enhance the guest experience. If there are any specific areas where you believe we can further elevate our services, please don't hesitate to let us know. Your insights help us to better understand the needs and preferences of our guests, and we're committed to making any necessary adjustments to ensure that future stays exceed your expectations.Once again, thank you for choosing SureStay Plus Hotel by Best Western Canalta. We hope to have the pleasure of welcoming you back for another exceptional stay in the near future!

10/10 Excelente

Marcel

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Great location Breakfast in morning
Se hospedó 1 noche en abril de 2024
Respuesta de SureStay Plus Hotel by Best Western Canalta, el 4 abr. 2024
Thank you for choosing to stay at SureStay Plus Hotel by Best Western Canalta and for taking the time to leave us a positive review. We are delighted to hear that you enjoyed our great location and our breakfast offerings.We hope to have the opportunity to welcome you back in the future for another enjoyable stay.

8/10 Bueno

Adrian

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The place served its purpose of a one night stop. Breakfast was free and was more than adequate to start your day. Staff was friendly. The rate could be cheaper, by 50 dollars I feel.
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 2 abr. 2024
Thank you, I'm glad to hear that our hotel served its purpose as a one-night stop for you and that you found our complimentary breakfast to be more than adequate to start your day. Additionally, we appreciate your kind words about our friendly staff members.Regarding the rate, we understand your concern, and we appreciate your feedback. We continuously review our pricing to ensure that we offer competitive rates while maintaining the quality of our services and facilities. We will certainly take your feedback into consideration as we evaluate our pricing structure moving forward.Thank you again for choosing to stay with us. We hope to have the opportunity to welcome you back for another comfortable stay in the future. If there is anything else we can do to improve your experience, please do not hesitate to reach out to us directly.

8/10 Bueno

Earline- Caribbean tune

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Check in was wonderful. All was very good. Every concern was met with urgency. Breakfast could do with some more variety. "Fluffy pancakes, a requirement for my crew." The girls had a blast in the pool... thank you. More smiles please but thanks for that lovely smile at the end of our conversation at check out. This property is indeed referral worthy. Once again thank you 😊
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 29 mar. 2024
Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We greatly appreciate your insights as they help us understand what we are doing well and where we can make improvements to enhance your experience.We're delighted to hear that your check-in experience was wonderful and that overall, your stay with us was very good. It's also encouraging to know that our team addressed your concerns with urgency, as guest satisfaction is our top priority.Regarding breakfast, we appreciate your feedback about the variety and the request for our pancakes to be more fluffy. Your input is invaluable, and we will certainly consider ways to enhance our breakfast offerings to better meet the preferences of our guests.We're thrilled to hear that the girls had a blast in the pool! Creating memorable experiences for our guests is what we strive for, and it's heartening to know that we succeeded in doing so during your stay.We appreciate your feedback about smiles and are glad to hear that you found our team members to be friendly. We will continue to strive to provide warm and welcoming service to all our guests.Thank you once again for your valuable feedback and for considering our property referral worthy. We truly value your patronage and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there is anything else we can do to improve your experience, please do not hesitate to reach out to us directly.

8/10 Bueno

James

Se hospedó 1 noche en marzo de 2024
Respuesta de SureStay Plus Hotel by Best Western Canalta, el 31 mar. 2024
Dear [Reviewer's Name],Thank you for choosing to stay at SureStay Plus Hotel by Best Western and for taking the time to leave us your feedback. We appreciate your honesty and are glad to hear that you had an overall positive experience during your stay.At SureStay Plus, we are committed to providing exceptional service and comfort to all of our guests, and we regret if there were any aspects of your stay that did not meet your expectations. Your feedback is invaluable to us as we continuously strive to improve our services.If there are any specific areas where you feel we can make enhancements or if there was anything we could have done differently to earn a higher rating from you, please do not hesitate to let us know. We are always eager to listen to our guests' suggestions and ensure that every stay with us is as enjoyable as possible.Thank you once again for your feedback and for choosing SureStay Plus Hotel by Best Western. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

10/10 Excelente

Allyssa

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great little spot. Clean rooms, pool was great! Breakfast was more than a continental!
Se hospedó 1 noche en febrero de 2024
Respuesta de SureStay Plus Hotel by Best Western Canalta, el 25 feb. 2024
Thank you for taking the time to share your positive experience at SureStay Plus Hotel by Best Western Canalta. We are delighted to hear that you enjoyed your stay and found our hotel to be a great spot with clean rooms, a great pool, and a breakfast that exceeded your expectations.Your feedback is truly appreciated and will be shared with our team. We are glad that we could contribute to making your stay enjoyable.We look forward to welcoming you back to SureStay Plus Hotel by Best Western Canalta in the future.

8/10 Bueno

Benjamin

Se hospedó 1 noche en febrero de 2024
Respuesta de GM, el 20 mar. 2024
I'm glad you enjoyed your stay at our hotel. Our team prides itself on making memorable experiences. If there is any additional comments or suggestions you'd like to make, please feel free to give us a call.

6/10 Aceptable

Peter

Viaje familiar
No le gustó: Servicios
It’s fine, average.
Se hospedó 1 noche en febrero de 2024
Respuesta de SureStay Plus Hotel by Best Western Canalta, el 19 feb. 2024
Thank you for sharing your feedback on your stay at SureStay Plus Hotel by Best Western Canalta. We appreciate your honesty and will use your comments to continually improve our services and facilities. If there are any specific areas you believe we could enhance, we'd love to hear more details so we can address them accordingly. We hope to have the opportunity to welcome you back in the future for an even better experience.

10/10 Excelente

Sarah

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel is older but very clean. The staff were exceptional and so friendly, and really made this stay amazing. They gave us numerous suggestions for sight seeing and gave our son a colouring sheet at breakfast. The continental breakfast is one of the best I’ve ever had, with tons of hot food options. The pool is amazing and our son had so much fun, we’ll definitely stay here again on our next visit.
Se hospedó 2 noches en febrero de 2024
Respuesta de SureStay Plus Hotel by Best Western Canalta, el 18 feb. 2024
Thank you for taking the time to share your positive experience at the SureStay Plus Hotel by Best Western Canalta. We are thrilled to hear that you had an enjoyable stay and appreciate your kind words.It's fantastic to know that our staff went above and beyond to make your stay memorable. Providing exceptional service and creating a friendly atmosphere for our guests is our top priority, and we're delighted that their efforts contributed to your positive experience.We're also pleased that you found our suggestions for sightseeing helpful and that your son enjoyed the colouring sheet at breakfast. We aim to provide a family-friendly environment, and it warms our hearts to hear that your son had a great time in the pool.Your compliments about our continental breakfast and the variety of hot food options are truly appreciated. We're glad we could contribute to a positive start to your day.We look forward to welcoming you and your family back to our hotel on your next visit. If there's anything specific you'd like to share or any preferences you have for your next stay, please feel free to let us know. Thank you for choosing SureStay Plus Hotel by Best Western Canalta, and we can't wait to host you again.

8/10 Bueno

Jamie

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de SureStay Plus Hotel by Best Western Canalta, el 6 feb. 2024
Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay at our hotel. Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations.We appreciate your kind words about our facilities and services. It is always encouraging to receive positive feedback from our guests, and we will be sure to pass along your compliments to our team members.Your feedback helps us to identify areas where we can enhance our guests' experiences and make necessary improvements.We look forward to welcoming you back to our hotel in the future and providing you with another exceptional stay. If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know.

10/10 Excelente

Dalyce

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It’s old
Se hospedó 1 noche en febrero de 2024
Respuesta de SureStay Plus Hotel by Best Western Canalta, el 4 feb. 2024
Thank you so much for taking the time to share your positive feedback about your recent stay with us. We are thrilled to hear that you enjoyed your experience and gave us a 5/5 rating.We appreciate your honesty regarding the age of our building. While we cherish the historic charm of our property, we are continuously striving to bring new life into our building. Please know that your feedback is invaluable, and it helps us to continually improve our services.We hope that despite the age of the building, you found the accommodations comfortable and the service exceptional. We truly value your patronage and look forward to welcoming you back on your next visit.If there's anything specific you believe would enhance the guest experience in relation to the building, we'd love to hear more about your thoughts.Thank you once again for choosing to stay with us and for sharing your positive experience.

10/10 Excelente

Mark

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We took our 4 year old for his birthday and he was very happy with the pool. The staff are amazing and very friendly. The breakfast is really good worg lots of options and a fresh pancake maker. I will be staying here again!
Respuesta de GM, el 16 ene. 2024
Happy birthday to your little one! I'm delighted to hear that the pool brought smiles to your 4-year-old's birthday celebration!Yes, they are amazing and friendly staff. It's fantastic to know that you'll be staying with us again - can't wait to welcome you back for more memorable moments!If there's anything special you'd like for the next stay, feel free to let us know.Until then, wishing you and your family endless joy and wonderful travels.

10/10 Excelente

Pamela

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great hotel with spacious rooms, pool and hot tubs and waterslides were great.
Se hospedó 1 noche en enero de 2024
Respuesta de SureStay Plus Hotel Drumheller, el 9 ene. 2024
Thank you for choosing to stay at our hotel and for taking the time to share your feedback! We're thrilled to hear that you had a fantastic experience during your recent visit.It's delightful to know that you found our rooms spacious and comfortable. We're pleased that you enjoyed our pool, hot tubs, and waterslides. We strive to provide enjoyable amenities for our guests, and we're thrilled that you had a great time taking advantage of these offerings.Your kind words mean a lot to us, and we're grateful for your appreciation. Should your travels bring you back to our area, we'd be honored to welcome you back for another wonderful stay.

6/10 Aceptable

James

Le gustó: Servicio y personal
No le gustó: Comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM, el 1 ene. 2024
Thank you for sharing your feedback. Your satisfaction is our top priority, and we'd love to know more about your experience to see how we can make things better for your next visit. If there are specific areas where we can improve or if you have any suggestions, please feel free to share.We're here to ensure your next stay goes above and beyond to become truly fantastic. Looking forward to your insights!

8/10 Bueno

Jonas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Respuesta de SureStay Plus Hotel by Best Western Canalta, el 7 feb. 2024
Thank you for taking the time to leave us a fantastic review of your recent stay at SureStay Plus Hotel by Best Western Canalta. We're thrilled to learn that you had such a positive experience with us!Your satisfaction is our top priority, and it's truly rewarding to know that we were able to meet and exceed your expectations during your time with us. We're glad to hear that you enjoyed your overall stay and that our services and amenities contributed to making your visit memorable.If there's anything specific you particularly enjoyed or any areas where you think we could further improve to earn that perfect mark, please don't hesitate to share your feedback with us. We're always striving to enhance our guests' experiences, and your input is invaluable in that regard.Once again, thank you for choosing SureStay Plus Hotel by Best Western Canalta. We look forward to welcoming you back for another exceptional stay in the near future.

10/10 Excelente

robert

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great people at front desk. Very quick and helpful.
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM, el 29 dic. 2023
I'm delighted to hear that you had a positive experience with our front desk team. Quick and helpful service is what we strive for, and I'm glad we hit the mark for you.If there's anything else you'd like to share or if there's a specific way we can make your next stay even more fantastic, feel free to reach out. We can't wait to welcome you back for another seamless and enjoyable stay!

10/10 Excelente

Lance

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM, el 29 dic. 2023
A huge thank you for your stellar rating! While your feedback is brief, your perfect score speaks volumes, and we truly appreciate your support.If there's ever anything specific you'd like to share or any way we can make your next stay even more exceptional, feel free to reach out. We're here to ensure each visit is as flawless as the last.Looking forward to hosting you again for another seamless stay.

4/10 Malo

Rami

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The heating fan was really noisy, making it hard to sleep. The room is really vintage & old
Se hospedó 1 noche en noviembre de 2023
Respuesta de GM, el 28 dic. 2023
Thank you for taking the time to share your feedback about your recent stay. We sincerely apologize for any inconvenience caused by our fan.We understand the importance of a comfortable and quiet environment for our guests, and we regret that we fell short of providing this for you. Your comments about the vintage feel of the room are duly noted, and we appreciate your honesty.Please be assured that we will address the fan issue to ensure that it is promptly resolved, and we will also consider your comments about the room's ambience as we plan for future improvements.If your travels bring you back to the area, we hope you would consider giving us another opportunity to provide you with a more enjoyable and restful stay

8/10 Bueno

Nelson Alejandro

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de SureStay Plus Drumheller, el 19 dic. 2023
It's wonderful to hear that you had a positive experience at SureStay Plus Hotels by Best Western! Thank you for taking the time to share your feedback.Your four out of five-star review speaks highly of your satisfaction during your stay. If there are specific aspects that stood out and contributed to your enjoyable experience—whether it was the service, amenities, cleanliness, or any other factor—your insights could be immensely helpful for future guests considering this hotel.Your positive feedback not only acknowledges the efforts of the hotel staff but also provides valuable information for others looking for a great place to stay.Should you have any suggestions or further comments that could enhance the experience at SureStay Plus Hotels by Best Western, your input is always appreciated. Your contribution assists the hotel in maintaining and improving the quality of service they provide to their guests.Thank you again for choosing SureStay Plus Hotels by Best Western, and we hope to welcome you back for another fantastic stay in the future!

2/10 Terrible

Jesse

Le gustó: Condiciones de la propiedad
No le gustó: Servicio y personal
Se hospedó 1 noche en diciembre de 2023
Respuesta de SureStay Plus Drumheller, el 19 dic. 2023
I'm sorry to hear about your experience at SureStay Plus Hotels by Best Western. Your feedback is valuable, and I understand that your stay did not meet your expectations.To address your concerns, it would be helpful to know more details about the specific issues you encountered during your stay. Whether it was related to cleanliness, service, amenities, or any other aspect, your feedback helps in improving the quality of service for future guests.SureStay Plus usually strives to provide a comfortable and pleasant experience for their guests, and I'm sure they would want to look into the matter further to rectify any shortcomings.Your feedback matters, and it helps us continually improve their services. Thank you for sharing your experience, and I hope your next accommodation choice exceeds your expectations.

10/10 Excelente

Stephanie

Se hospedó 1 noche en diciembre de 2023
Respuesta de SureStay Plus Drumheller, el 19 dic. 2023
Thank you so much for your 5/5 review! We're thrilled to hear that you had such a positive experience while staying with us at SureStay Plus Hotels by Best Western. Your feedback is greatly appreciated and serves as a valuable endorsement for us. We're delighted that we could meet or exceed your expectations.At SureStay Plus Hotels, we strive to provide the best possible experience for our customers, and it's rewarding to know that our efforts have resonated with you. If you ever have any further feedback or suggestions, please feel free to share them with us. We're always looking for ways to improve and enhance our offerings.Once again, thank you for your kind words. We look forward to serving you again in the future and maintaining the high standards that have earned us your 5-star rating.

8/10 Bueno

BENJAMIN

Se hospedó 1 noche en diciembre de 2023
Respuesta de SureStay Plus Drumheller, el 19 dic. 2023
Thank you so much for your 8/10 review! We really appreciate your feedback and support. We're delighted to hear that you had a positive experience with our product/service. Your input is valuable to us, and we'll continue working hard to make it even better. If you have any specific suggestions or if there's anything we can do to turn that 8 into a perfect 10 in the future, please don't hesitate to let us know. We're committed to providing the best possible experience for our customers, and your input helps us in that journey. Thanks again for your review and for being a part of our community!

10/10 Excelente

Janelle

Se hospedó 1 noche en diciembre de 2023
Respuesta de GM, el 18 dic. 2023
A big thank you for your stellar rating! Your silence speaks volumes, and we're thrilled to know your stay was top-notch.If there's ever anything you'd like to share or if there's a specific way we can make your next stay even more fantastic, feel free to drop me a line. We're here to ensure each visit is a perfect 10!Looking forward to welcoming you back for more seamless stays.

10/10 Excelente

Kris

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Our only issue was the door was hard to open it was a bit sticky and you had to go in the inside door first in order to access the outside.. very minor as the customer service was exceptional and continental breakfast was the best I have ever had in all my travels. The beds and pillows are so cozy and soft made for a great sleep! Highly recommend this wonderful Hotel!
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM, el 13 dic. 2023
Thanks a million for your awesome feedback! I'm delighted to hear that your stay was a hit, despite that tricky door dance. We'll oil up those hinges and make sure the entrance is as smooth as your cozy, soft beds.And wow, your shout-out to our customer service and continental breakfast made our day! We're thrilled to have hit the mark on both fronts. Your recommendation means the world to us, and we can't wait to welcome you back for another round of comfy beds, dreamy pillows, and the best breakfast in town. Until then, happy travels, and thanks for making us a part of your journey!If there's anything specific you'd love to see at the breakfast spread next time, let me know—I'm all ears!Best regards,

10/10 Excelente

Cheryl

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The manager wrote a personal Christmas greeting to each guest which was very surprising and impressive!! Definitely an extra effort that meant a lot.
Se hospedó 1 noche en diciembre de 2023
Respuesta de SureStay Plus by Best Western Drumheller, el 10 dic. 2023
Thank you so much for sharing your experience with us! We're thrilled to hear that our personalized Christmas greetings made your stay extra special. It's always our goal to go above and beyond for our guests, and we're delighted that our effort was appreciated. We hope to welcome you back soon for another memorable stay!

8/10 Bueno

brett

Se hospedó 1 noche en diciembre de 2023
Respuesta de SureStay Plus by Best Western Drumheller, el 5 dic. 2023
Thank you so much for your 8/10 review! We really appreciate your feedback and support. We're delighted to hear that you had a positive experience while staying with us at SureStay Plus by Best Western. Your input is valuable to us, and we'll continue working hard to make it even better. If you have any specific suggestions or if there's anything we can do to turn that 8 into a perfect 10 in the future, please don't hesitate to let us know. We're committed to providing the best possible experience for our customers, and your input helps us in that journey. Thanks again for your review and for being a part of our community!

8/10 Bueno

Tara

Le gustó: Limpieza y condiciones de la propiedad
NA
Se hospedó 2 noches en noviembre de 2023
Respuesta de SureStay Drumheller, el 28 nov. 2023
Thank you so much for taking the time to share your experience at our hotel and for the fantastic rating! We are thrilled to learn that you enjoyed your stay with us.Your feedback means a lot to us, and we're delighted to hear that our accommodations and services met your expectations. We strive to provide our guests with a memorable and comfortable experience, and we're glad we could achieve that during your visit.If there are any specific aspects of your stay that you particularly enjoyed or any suggestions you might have to further enhance our services, we would greatly appreciate hearing them. Your insights are valuable in helping us continue to improve and cater to our guests' needs.Once again, thank you for choosing our hotel. We look forward to welcoming you back for another exceptional stay in the future!

8/10 Bueno

Jeffrey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Overall good
Se hospedó 2 noches en noviembre de 2023
Respuesta de SureStay Plus Hotel by Best Western, el 20 nov. 2023
Thank you so much for your 8/10 review! We really appreciate your feedback and support. We're delighted to hear that you had a positive experience while staying with us at SureStay Plus by Best Western. Your input is valuable to us, and we'll continue working hard to make it even better. If you have any specific suggestions or if there's anything we can do to turn that 8 into a perfect 10 in the future, please don't hesitate to let us know. We're committed to providing the best possible experience for our customers, and your input helps us in that journey. Thanks again for your review and for being a part of SureStay!

10/10 Excelente

Brandee

Se hospedó 1 noche en noviembre de 2023
Respuesta de SureStay Plus by Best Western Drumheller, el 10 dic. 2023
Thank you for taking the time to leave such a fantastic 5/5 review about your recent stay at our hotel. We're thrilled to hear that you had an excellent experience with us.Our team works diligently to ensure that each guest enjoys a comfortable and memorable stay, and it's truly gratifying to know that we succeeded in meeting your expectations.Your kind words mean a lot to us and serve as a wonderful encouragement to continue delivering exceptional service to all our guests. We're delighted that you found our facilities and services to your satisfaction.We hope to have the pleasure of welcoming you back for another fantastic stay in the near future. If there's anything more we can do to make your next visit even better, please don't hesitate to let us know.Once again, thank you for choosing our hotel. We appreciate your support and hope to see you again soon.

10/10 Excelente

Bonnie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de SureStay Plus Hotel by Best Western, el 19 nov. 2023
Thank you so much for taking the time to leave such a fantastic 10/10 review! We are thrilled to hear that you had such a positive experience while staying with us at SureStay Plus Hotel by Best Western.Your feedback is incredibly valuable to us, and it motivates us to continue delivering the best possible experience to our customers. We strive to provide excellent quality and service, and it's always rewarding to know when we've met or exceeded our customers' expectations.If you have any suggestions for improvement or if there's anything specific that stood out to you, please feel free to share. We are always looking for ways to enhance our offerings and ensure that every customer has an outstanding experience.Once again, thank you for choosing our Hotel and for sharing your positive experience. We truly appreciate your support, and we look forward to serving you again in the future.

2/10 Terrible

Danielle

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de SureStay Plus Hotel by Best Western, el 14 nov. 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Bueno

Adam

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fall break escape from the city
Very clean, friendly helpful staff, my kids enjoyed the pool and water slide, I suggest a fire stick or something similar only 2 kids channels
Se hospedó 1 noche en noviembre de 2023
Respuesta de SureStay Plus Hotel by Best Western, el 12 nov. 2023
Thank you so much for taking the time to share your experience with us! We're delighted to hear that you found our Hotel clean and that our staff was friendly and helpful. It's wonderful to know that your kids enjoyed the pool and water slide.We appreciate your feedback regarding the TV channels, and we'll certainly take it into consideration. We want to ensure that all our guests, especially the little ones, have a memorable and enjoyable stay.Your input is invaluable to us as we strive to continually improve our services. If you have any more suggestions or specific preferences you'd like us to consider, please feel free to let us know. We're here to make your experience as pleasant as possible.Once again, thank you for choosing SureStay Plus by Best Western, and we hope to have the pleasure of welcoming you and your family back soon!

6/10 Aceptable

Karla

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Room did not get cleaned. Our stay was for 2 nights.
Se hospedó 2 noches en noviembre de 2023
Respuesta de GM, el 10 nov. 2023
Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the oversight in the cleaning service during your two-night stay. This falls below the standard of service we aim to provide, and we understand the importance of a clean and well-maintained room.Please be assured that we are addressing this matter with our housekeeping team to prevent similar occurrences in the future. We greatly value your feedback as it helps us identify areas for improvement.If there is anything else you would like to share or if there are specific details about your stay that we should be aware of, please don't hesitate to contact us directly. We appreciate your understanding and hope to have the opportunity to make it up to you on a future visit.Thank you for choosing to stay with us.

6/10 Aceptable

Kisella

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Every time i went for breakfast the two nights I was there, there was always something not ready or missing. First day there was no eggs or potatoes, just meat. Pancake machine was not working properly. Second time there was not any eggs potatoes or meat. It honestly is the reason this stay sucked. I paid for breakfast in the morning but each time something was missing. They were not on top of it at all.
Se hospedó 2 noches en noviembre de 2023
Respuesta de SureStay Plus Hotel by Best Western, el 9 nov. 2023
Thank you for sharing your feedback about your recent breakfast experiences during your stay. We sincerely apologize for the inconvenience and frustration caused by the issues you encountered.We understand the importance of a satisfying breakfast to start the day which is why we make and is why it is included in every guests stay with us. We are disheartened to learn that we fell short of this expectation for you. Please know that your comments have been shared with our breakfast service team, and we are actively addressing the concerns you raised to ensure a more seamless and enjoyable dining experience for our guests.We appreciate your patience and understanding and want to assure you that we are taking steps to improve our breakfast service. Your feedback is invaluable to us, as it helps us identify areas for enhancement and ensures that we can provide a better experience for all our guests.Once again, we apologize for any inconvenience caused and appreciate your understanding.

10/10 Excelente

Ryan

Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Checked in on October 27th and the hotel had a nice Halloween gift bag for us. It was an unexpectedly nice touch and a unique appreciation for customers. Well done!
Se hospedó 2 noches en octubre de 2023
Respuesta de GM, el 30 oct. 2023
Thank you so much for your wonderful feedback! I'm thrilled to hear that you enjoyed the Halloween gift bag during your stay. It's always our goal to create a memorable and unique experience for our guests, and I'm delighted that our little surprise added to your visit.We can't wait to welcome you back for another fantastic stay. If there's anything else you'd like to share or if you have any special requests for your next visit, please feel free to let us know. We're here to ensure your stay is nothing short of exceptional.Looking forward to your return!

4/10 Malo

Tristin

No le gustó: Limpieza y condiciones de la propiedad
There was a rip in the carpet and there was a very sharp nail or something sticking out of it. Would be interesting to see if they repair it. My sons feet were black from running around in the room.
Se hospedó 2 noches en octubre de 2023
Respuesta de GM, el 23 oct. 2023
We sincerely apologize for the inconvenience you faced during your stay. It is disappointing to hear about the condition of the carpet in your room and the inconvenience it caused for you and your son.Please rest assured that we take such matters seriously and have immediately addressed the issue with our maintenance team to ensure that necessary repairs are made promptly. We appreciate you bringing this to our attention, and we are committed to ensuring that our rooms are in top-notch condition for the comfort and safety of our guests.Should your travels bring you back to our area, we would appreciate the opportunity to provide you with a more seamless and enjoyable stay. Please don't hesitate to reach out to us directly if there is anything we can do to make your next visit more comfortable.Thank you for choosing to stay with us, and we hope to have the chance to welcome you back under improved circumstances.

10/10 Excelente

Dawn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de SureStay Plus Hotel by Best Western, el 24 oct. 2023
We truly appreciate your perfect 5/5 rating! Thank you for taking the time to share your positive feedback. We're thrilled to hear that you had a great experience during your stay.Your satisfaction is our top priority, and we're always here to provide you with excellent service. If you have any suggestions or specific comments that can help us make your next visit even better, please feel free to let us know. We can't wait to welcome you back for another outstanding experience.

10/10 Excelente

Jill

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Just an overall great stay. I would reccomend
Se hospedó 1 noche en octubre de 2023
Respuesta de GM, el 17 oct. 2023
Thank you for the fantastic feedback! I'm thrilled to hear that you had an overall great stay with us.Your recommendation means the world to us, and we can't wait to welcome more guests looking for a fantastic experience just like yours. If you ever have any specific suggestions or requests for your next visit, please feel free to share.Looking forward to hosting you again soon for another wonderful stay in Drumheller!Warm regards,

10/10 Excelente

Jennifer

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Such a great stay, exactly what we were looking for!
Se hospedó 1 noche en octubre de 2023
Respuesta de SureStay Plus Hotel by Best Western, el 16 oct. 2023
Thank you so much for your 10/10 review! We are absolutely thrilled to hear that you had such a positive experience with our Hotel. Your feedback is invaluable to us, and it's incredibly motivating for our team to know that we've met or exceeded your expectations.We take great pride in delivering top-notch quality and exceptional customer satisfaction, and your review reinforces our commitment to excellence. If there's anything specific that you loved about our product or service, or if you have any suggestions for improvement, please feel free to share. We're always looking for ways to make our offerings even better.Once again, thank you for taking the time to share your feedback, and for choosing us. We look forward to serving you in the future and hope to continue providing you with 10/10 experiences. If you ever have any questions or need assistance, please don't hesitate to reach out.