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Opiniones de Home2 Suites by Hilton Houston/Katy

3.5 out of 5
Home2 Suites by Hilton Houston/Katy
20985 Katy Freeway, Katy, TX

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 399 de 592 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 122 de 592 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 34 de 592 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 20 de 592 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 17 de 592 opiniones" "

9.4/10

Limpieza

9.2/10

Servicio y personal

8.8/10

Servicios

9.2/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Oscar

Respuesta de Matthew E. , el 15 ene. 2024
Oscar, thank you for your feedback! It was a pleasure accommodating you here at the Home2 Suites by Hilton Houston Katy. We look forward to seeing you again soon.

10/10 Excelente

Ingrid

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente hotel
Excelente estancia, hotel limpio e inclusivo con las mascotas, los cuartos excelentes, amplios y lindos, el personal muy amable. Regresaré definitivamente.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Matthew E. , el 8 ene. 2024
Ingrid, thank you for your feedback!! It was such a pleasure to have you with us and we can't wait to welcome you back!!!

8/10 Bueno

Amanda

Se hospedó 4 noches en diciembre de 2023
Respuesta de Matthew E. , el 23 ene. 2024
Amanda, thank you for your feedback! It was such a pleasure to have you here with us! We look forward to your return.

10/10 Excelente

CARLOS

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
De lo mejor en calidad-precio
Buen lugar, buen desayuno, habitaciones amplias
Se hospedó 2 noches en septiembre de 2023
Respuesta de Matthew E. , el 17 oct. 2023
Carlos, thank you so much for your feedback! It was a pleasure accommodating you! We can't wait to welcome you back!

10/10 Excelente

CARLOS, MERIDA,YUC.MEXICO

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de Matthew E. , el 4 oct. 2023
Thank you for your feedback Carlos! It was a pleasure to accommodate you here at the Home2 Suites by Hilton Houston/Katy! We look forward to welcoming you back soon!

4/10 Malo

Ada

Le gustó: Servicio y personal
No le gustó: Limpieza y comodidad de las habitaciones
Bad cleaning
The only I like is was the breakfast… but …The room was dirty. First thing the bathroom, I had hair in the sink, on the floor and in the bathtub. The bath soap was completely empty. I went down to ask for soap and the boy was very kind. When I went to bed I saw that the copper pillows were stained like makeup. And when fading the bed also full of hair. It was very frustrating. I went back downstairs and asked for clean bedding and to be able to make the bed myself to sleep. The boy downstairs left a note for a general cleaning. And they only made the bed, because they didn't do anything in the bathroom, it had the same hairs that they had the day before. They have to oriental the cleaning staff for a better performance.
Se hospedó 2 noches en julio de 2023
Respuesta de Svetlana Chugunova, Guest Service Manager, el 11 jul. 2023
Thank you for sharing your feedback about your recent stay with us. I was very sorry to hear you were unhappy with the cleanliness of your suite. It is always our goal to provide clean, comfortable suites that make our guests smile. I am working with our housekeeping team to prevent this from happening in the future. I hope if your travels bring you back to the area, you will consider staying at Home2 Suites again.

10/10 Excelente

Jesús

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent hotel, very clean, the staff very helpful, the breakfasts are very complete and it is well located with restaurants nearby and a CVS next to the hotel. Excelente hotel, muy limpio, el personal muy servicial, los desayunos son muy completos y está bien ubicado tiene restaurantes cerca y un CVS al lado del hotel.
Se hospedó 2 noches en mayo de 2023
Respuesta de Svetlana Chugunova , el 15 may. 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excelente

Jesus

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 4 noches en abril de 2023
Respuesta de Svetlana Chugunova , el 15 may. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Olivia C

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en abril de 2023

8/10 Bueno

Hanoi

Se hospedó 1 noche en julio de 2022

10/10 Excelente

Porfirio

Se hospedó 1 noche en junio de 2022

10/10 Excelente

Kerix

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente lugar y con una ubicacion perfecta. Tiene muchos lugares accesibles para comer incluso si no tienes carro. Definitivamente volveria a escogerlo
Se hospedó 3 noches en enero de 2022
Respuesta de Matthew E., el 25 ene. 2022
Thank you so much for your feedback! It was such a pleasure to have you here with us and we can't wait to welcome you back!

8/10 Bueno

Ada

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 5 noches en octubre de 2021

10/10 Excelente

David

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo esta bien
Se hospedó 2 noches en septiembre de 2021
Respuesta de Matthew E., el 12 sept. 2021
Thank you for your feedback David! It was a pleasure to have you with us and we can't wait to welcome you back!

4/10 Malo

Adolfo

Viaje familiar
No le gustó: Limpieza y servicio y personal
Mucho que desear…
La limpieza dejó mucho que desear. Las camas únicamente las medio estiraron. Pedimos servicio de limpieza todos los días y no limpiaban, las sabanas las dejaban hechas bolas. Muy mal servicio
Se hospedó 7 noches en julio de 2021
Respuesta de Matthew E., el 13 sept. 2021
Hi Adolfo, Thank you for your feedback! I am very sorry to hear about your experience. Rest assure this not reoccurring issues we have and was addressed with our Housekeeping Department Immediately after receiving your review. We welcome you back again in future to have a better experience.

8/10 Bueno

Roberto

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2019
Respuesta de Matthew E., el 16 ene. 2020
Thank you for your review Roberto! We look forward to accomodating you again soon! Best Regards, Matthew Ewing, CHIA General Manager

10/10 Excelente

CARLOS

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente
Se hospedó 4 noches en agosto de 2019
Respuesta de Matthew E., el 12 ago. 2019
Thank you for your review!! I am glad everything was excellent during your stay Carlos! We can't wait to welcome you back!

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo muy bien servicio excelente decuentos para los parques
Se hospedó 1 noche en junio de 2019
Respuesta de Matthew E., el 22 jun. 2019
Thank you! We can't wait to welcome you back home! Best Regards, Matthew Ewing, CHIA General Manager

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Mi estancia fue muy placentera! Me gusto la cama super comoda y el desayuno. Definitivamente volvería.
Se hospedó 2 noches en enero de 2019
Respuesta de Matthew Ewing, CHIA, el 27 ene. 2019
Thank you for your review!! We were thrilled to have you here with us at the Home2 Suites Houston Katy! We can't wait to welcome you and your family back home! Best Regards, Matthew Ewing, CHIA General Manager

8/10 Bueno

Oscar

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 8 noches en diciembre de 2018
Respuesta de Matthew , el 13 ene. 2019
Thank you for your 4/5 rating Oscar! It was our pleasure to have you stay with us. We can't wait to welcome you back to the Home2 Suites Houston/Katy! Matthew Ewing, CHIA General Manager

10/10 Excelente

maria

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
MUY RECOMENDABLE
BUENA EXPERIENCIA
Se hospedó 1 noche en julio de 2018

8/10 Bueno

Abraham

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy comodo hotel, limpio, cerca del Katy Mills, restaurantes muy cercanos.

10/10 Excelente

Ana Isabel, Costa Rica

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente
Excelente hotel, muy bien ubicado buen trato, desayuno variado y muy cómodo.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

Tracy

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was not what we thought we booked, but we actually love it. Very upscale and roomy. Comfy bed too!
Se hospedó 1 noche en abril de 2024
Respuesta de Assistant General Manager, el 21 abr. 2024
Dear Tracy, We are delighted you enjoyed your stay at Home2 Suites by Hilton Houston/Katy! While the initial layout might have differed from your expectations, we are thrilled the spacious comfort and upscale touches exceeded them. Thanks for mentioning the plush bed, too - a great recipe for a restful stay! We look forward to welcoming you back soon.Warmest Regards,Svetlana ChugunovaAssistant General Manager

10/10 Excelente

Lance

Se hospedó 2 noches en abril de 2024
Respuesta de Assistant General Manager, el 11 abr. 2024
Dear Lance, Thank you for the wonderful rating for Home2 Suites by Hilton Houston/Katy! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Warmest Regards,Svetlana ChugunovaAssistant General Manager

10/10 Excelente

Jerramie

Se hospedó 1 noche en marzo de 2024
Respuesta de Assistant General Manager, el 27 mar. 2024
Dear Jerramie, We are delighted you enjoyed your stay at Home2 Suites by Hilton Houston/Katy. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to Katy.Warmest Regards,Svetlana ChugunovaAssistant General Manager

10/10 Excelente

nneka

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024
Respuesta de Assistant General Manager, el 24 mar. 2024
Dear nneka, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Home2 Suites by Hilton Houston/Katy.Warmest Regards,Svetlana ChugunovaAssistant General Manager

4/10 Malo

Brendan

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
Dreadful stay here: The guests above us sounded like they were literally slamming things/jumping on the floor all night - we called the front desk, and there was no change. 30 minutes later, we called again and the attendant said the room had a child and we “should stop worrying about it.” I asked them to go speak to the room in person, and she refused. Complained in person to a new attendant the next morning, they said the family was checking out - surprise, they weren’t! We endured another night of loud banging with no help from the front desk. THEN, someone pulled fire alarm, requiring everyone evacuate the building. I asked the attendant what happened, she wouldn’t even make eye contact or answer. Upon checking out, I pointed to the sign in the lobby saying that they would credit your stay if you were unhappy - another big surprise, they refused! So, if you value a peaceful stay and a good night’s sleep, GO SOMEWHERE ELSE!
Se hospedó 2 noches en marzo de 2024
Respuesta de Assistant General Manager, el 13 mar. 2024
Dear Brendan, We sincerely apologize for the disturbances you encountered during your stay. Providing a peaceful environment is essential, and we regret falling short of your expectations. Your feedback regarding the noise disturbance and our staff's response is concerning, and we will address it internally to ensure a more satisfactory experience for our guests in the future. We understand the importance of a good night's sleep and are committed to improving. We appreciate your patience and hope to have the opportunity to regain your trust on a future visit.Warmest Regards,Svetlana ChugunovaAssistant General Manager

2/10 Terrible

Rika, Lake Charles

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
First timer stay here cos we need to do something around Katy area, the room is terrible The main door isn’t close properly , we have to slam it to make sure it closed and the double lock is broken one of the bolt is missing , the bathroom door so heavy to slide won’t lock and barely can closed all the way, the carpet full of stain , we arrived late and just realized right before midnight , FD clerk said there’s no twin bed available to moved us , but we have our 12 years old with us it’s impossible to sleep in one bed for 3 of us, I paid $189 through Expedia so this is all I got, never have issues with other Home2 in different area.
Se hospedó 1 noche en marzo de 2024
Respuesta de Assistant General Manager, el 9 mar. 2024
Dear Rika, We sincerely apologize for the issues you experienced during your stay. Your comfort and satisfaction are our top priorities, and it's disappointing to learn that we fell short of meeting your expectations. Please know that we take your feedback seriously and will address these issues with our team to prevent similar occurrences in the future. We understand your frustration and regret any inconvenience this may have caused. We value your loyalty and hope to have the opportunity to regain your trust during any future visits to our properties.Warmest Regards,Svetlana ChugunovaAssistant General Manager

10/10 Excelente

Brittany

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice and clean
Se hospedó 1 noche en febrero de 2024
Respuesta de Assistant General Manager, el 2 mar. 2024
Dear Brittany, Thank you for your positive feedback! We are delighted that you found Home2 Suites by Hilton Houston/Katy to be very nice and clean. We strive to provide exceptional experiences for all our guests and hope to welcome you back soon for another enjoyable stay.Warmest Regards,Svetlana ChugunovaAssistant General Manager

6/10 Aceptable

Grant

Viaje de negocios
Le gustó: Limpieza y servicios
No le gustó: Servicio y personal y condiciones de la propiedad
The hotel was in a good section of town, close to good restaurants. A few items that I wasn’t over impressed by was the gap on the bottom of the entrance door, it let in a lot of light, the door and walls seemed very thin, I could hear a lot of outside noises. As for the staff, really didn’t see them around. And was not greeted when walking through the lobby. Not necessarily anything bad, just not very friendly. If I have the choice, it’s not a place I’d stay at again.
Se hospedó 9 noches en febrero de 2024
Respuesta de Assistant General Manager, el 3 mar. 2024
Dear Grant, Thank you for sharing your experience with us. We're glad you found our location convenient and enjoyed the nearby dining options. However, we apologize for any inconvenience caused by noise disturbances and lapses in our service. Rest assured, your comments will be shared with our team for further improvement. Your satisfaction is important to us, and we appreciate your input. We hope you will give us another chance to welcome you back for a more positive stay in the future.Warmest Regards,Svetlana ChugunovaAssistant General Manager

6/10 Aceptable

Samia

Viaje familiar
No le gustó: Servicios
I have never stayed in such a noisy hotel. The walls were so thin. I could hear every noise from the room upstairs. It felt like I was living in an apartment. One night I had to call the front desk to ask the people in the upstairs room to not make so much noise. There was no safe in the room and no proper closet. I’m surprised that it’s a part of Hilton. Overall it was not a good experience.
Se hospedó 8 noches en enero de 2024
Respuesta de Matthew E. , el 9 feb. 2024
Samia, Thank you for your feedback. I am very sorry to hear about your experience during your stay in with us. Noise complaints are not a common occurrence, and our team is trained to address these issue as they happen. While guest rooms do not have a safe, we offer safes conveniently behind our front desk. We will take your comments under consideration while we work to improve our guest experience. Thank you again and we look hope to welcome you again in the future.

8/10 Bueno

SEUNGWOO

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 18 noches en enero de 2024
Respuesta de Matthew E. , el 2 feb. 2024
Thank you for your feedback! It was a pleasure to have you with us here at the Home2 Suites by Hilton Houston/Katy! We look forward to seeing you again soon.

8/10 Bueno

Dorothy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff are always very helpful & friendly. We’ve stayed here many years as our daughter lives close by. The breakfast buffet is excellent. Also the staff remembers us from year to year & make us feel very welcome.
Se hospedó 4 noches en enero de 2024
Respuesta de Matthew E. , el 1 feb. 2024
Dorothy - Thank you so much for your feedback! It was such a pleasure to welcome you back to the Home2 Suites by Hilton Houston/Katy! I am glad you had another great stay and we cant wait to see you again soon!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good stay at Home2 Suites in Katy
Friendly staff and clean facility. Service was great. Common areas were continually being cleaned. Staff was friendly and helpful. Room was comfortable and clean. Lighting in parking lot was very good if you had to return to hotel after sunset.
Se hospedó 4 noches en enero de 2024
Respuesta de Matthew E. , el 30 ene. 2024
Thank you so much for your feedback! It was such a pleasure to have you with us! We look forward to welcoming you back soon!

10/10 Excelente

Bryant

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Hotel was nice and clean. Only issue someone above us were noisy. Front office said that they just checked in. Other than that the stay was perfect.
Se hospedó 2 noches en enero de 2024
Respuesta de Matthew E. , el 29 ene. 2024
Thank you for you feedback! We are happy to see you found the hotel nice and clean! We apologize for the noise inconvenience. We address noise complaints as they occur. Thanks again for your feedback and we can't wait to welcome you back.

8/10 Bueno

Jan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Matthew E. , el 23 ene. 2024
Jan, thank you for your feedback! It was such a pleasure to have you here with us! We look forward to your return.

10/10 Excelente

Joshua

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Satisfaction guaranteed
We have found our new favorite hotel, and have already started looking for future trips due to our experience with this hotel.
Se hospedó 1 noche en enero de 2024
Respuesta de Matthew E. , el 15 ene. 2024
Joshua, thank you for your feedback! It was a pleasure accommodating you here at the Home2 Suites by Hilton Houston Katy. We look forward to seeing you again soon.

10/10 Excelente

Michael

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The breakfast was terrific. Good coffee, nice space, giant rooms.
Se hospedó 1 noche en enero de 2024
Respuesta de Matthew E. , el 15 ene. 2024
Michael, thank you for your feedback! It was a pleasure accommodating you here at the Home2 Suites by Hilton Houston Katy. We look forward to seeing you again soon.

6/10 Aceptable

albeiro

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Reservamos una habitación con 2 camas queen dos meses antes de viajar y nos dijeron 1 hora antes de llegar al hotel k solo tenían una habitación conn1 cama king. Querían que fuéramos a otro hotel diferente en una área k no nos convenía. Así que nos dejaron por 2 días en esa habitación con una sola cama. El desayuno fue muy malo.
Se hospedó 6 noches en diciembre de 2023
Respuesta de Matthew E. , el 15 ene. 2024
Thank you for your feedback! I am very sorry to hear about the room type mis-hap. Please know this is not a common occurrence and we are working with the reservations team to prevent this from happening in the future. We hope to welcome you back in the future

10/10 Excelente

Krystal

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was a great place to stay and the employees were very helpful and friendly!
Se hospedó 1 noche en enero de 2024
Respuesta de Matthew E. , el 8 ene. 2024
Krystal, thank you so much for your feedback! It was a such a pleasure to have you with us and we can't wait to welcome you back!!

10/10 Excelente

Anna

Viaje de negocios
Le gustó: Servicios
No
Se hospedó 2 noches en enero de 2024
Respuesta de Matthew E. , el 8 ene. 2024
Anna, thank you for your feedback!! It was such a pleasure to have you with us and we can't wait to welcome you back!!!

10/10 Excelente

Lucius

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Matthew E. , el 5 ene. 2024
Thank you for your feedback! It was a pleasure to have you with us! We can't wait to welcome you back!

10/10 Excelente

Oluwafunmilayo

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was a great space and place
Se hospedó 2 noches en diciembre de 2023
Respuesta de Matthew E. , el 3 ene. 2024
Oluwafunmilayo, thank you so much for your feedback! It was a pleasure to have you with us here at the Home2 Suites by Hilton Houston/Katy! We look forward to your return!

2/10 Terrible

Yangkang

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Matthew E. , el 28 dic. 2023
Yangkang, thank you for your review! I am sorry to see you did not have a great stay with us. It is our goal to provide a clean and comfortable accommodation for all hotel guests. I would like to learn more about your experience during your stay that influenced a 2/10 rating. Please reach out to me directly at your earliest convenience.

8/10 Bueno

Kate

Respuesta de Matthew E. , el 9 feb. 2024
Kate! Thank you for your feedback! It was such a pleasure to have you with us here at the Home2 Suites by Hilton Houston/Katy!! We Can't wait to welcome you back soon!

10/10 Excelente

Kate

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Respuesta de Matthew E. , el 9 feb. 2024
Katy! Thank you for your feedback! It was such a pleasure to have you with us here at the Home2 Suites by Hilton Houston/Katy!! We Can't wait to welcome you back soon!

8/10 Bueno

Scott

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Matthew E. , el 26 dic. 2023
Scott, Thank you for your feedback! We are thrilled to see you had a great stay! It was a pleasure to have you here with us! We look forward to welcoming you back soon.