Best Western en Isla Mersea

"My experience at this hotel was disappointing. I chose it for one specific reason: the pool and spa, so I could enjoy some time with my 3-year-old son. But when we went to the area, we were told that children are not allowed. This crucial restriction, which should be clearly stated at the time of booking, completely undermined the purpose of our stay. The rooms are basic and dated. The mattress was so soft it affected the quality of sleep, and the overall condition of the accommodation feels worn out. Breakfast was another letdown: they didn’t even have bread — something simple, inexpensive, and essential in any decent buffet. The only positive point is the staff. They were polite, friendly, and attentive. Unfortunately, that alone doesn’t make up for the rest. Overall, I don’t recommend this hotel and I won’t be returning."