Ok...here we go...check in is open late at night until(8pm) if you are arriving later. We went to check in at the reservations desk and because it is a VRBO rental, we had to check in 'around the corner' of the lattice fence. Showed the employee the reservation # and she was clueless...she said I had to call the VRBO person we made the reservations with to get in. We were early, and asked if we possibly get into the room before 3pm, manger said once cleaning was done, we could get in....no problem, we just went to the pool and waited. The jacuzzi was out of order ( and stayed out of order for 4 of the 7 days we were there)...got the call we could get into our room at 2pm, great, an hour early, very appreciated! Go up to the room and the code they gave to het in us was not working, called the unit manager, she said 'the locks are working', the cleaning lady was just there...but the code was not working for us...unit manger says' i dont know what to tell you'...!!! Now, i realize that there is no one there, on site, to help us. All this is managed NOT from the island of Kauai...they have no contact person that lives on the island- called the cleaning lady to come back to let us in. Thank God for the cleaning lady, because we wouldn't have gotten in. Then microwave didnt work, they brought a new one in. Need a ' laundry app' to do laundry! Employees were nice. Unit manager helped as much as she could but the fact they have no contact person on the island is alarming.