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Opiniones de Hotel Thamel

2.5 out of 5
Hotel Thamel
Thamel Marg 723/28, Kathmandu

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 21 de 65 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 28 de 65 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 10 de 65 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 3 de 65 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 3 de 65 opiniones" "

8.0/10

Limpieza

8.6/10

Servicio y personal

7.8/10

Servicios

7.6/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Ahmed

Se hospedó 1 noche en diciembre de 2023
Respuesta de Pema Gurung , el 25 feb. 2024
Dear Ahmed,Thank you for your wonderful reviews on Expedia.com for Hotel Thamel! Your feedback is greatly appreciated, and we're thrilled to hear about your positive experience.Best regards,Pema GurungManaging DirectorHotel Thamel

10/10 Excelente

Ronald

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wonderful staff! Made me and my son feel very welcome
Se hospedó 2 noches en marzo de 2023
Respuesta de Devendra Karki , el 4 abr. 2023
Dear Ronald sir,Namaste and warm Greetings !!It's great to hear that you and your son had a wonderful experience with the hotel staff. It's always important to feel welcomed and comfortable while traveling, and a friendly and welcoming staff can make all the difference. Thank you for sharing your positive feedback!

8/10 Bueno

KABI, FOREST HILLS

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very amicable, cooperative & accommodate hotel staffs, great convenient location for night life, centrally located. I really had a great time throughout my stay. I recommend everyone to give it a try and share your feedback after your stay.
Se hospedó 8 noches en marzo de 2023
Respuesta de Pema Gurung , el 23 mar. 2023
Dear Kabi sir,Namaste and warm greetings!!Thank you for taking the time to review our property.I am glad to hear that we will be your top choice when you visit Kathmandu Nepal. We look forward to welcoming you back soon! Best Regards Hotel Thamel Family

10/10 Excelente

Ronald

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good location super helpful staff
Se hospedó 3 noches en marzo de 2023
Respuesta de Pema Gurung , el 22 mar. 2023
Dear Ronald sir,Thank you for taking the time to review our property.I am glad to hear that we will be your top choice when you visit Kathmandu Nepal. We look forward to welcoming you back soon! Best Regards Hotel Thamel Family

10/10 Excelente

karki

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It’s a very good place! Karma, Prem, Sabina were helpul and kind ! The breakfast were generous and delicious! WiFi,hot water are working perfectly. As it’s name hotel thamel is in the heart of thamel. !I recommend this hotel!
Se hospedó 1 noche en enero de 2023
Respuesta de Krishna Dharel, el 11 feb. 2023
Thank you

8/10 Bueno

Rebecca

Viaje en pareja
Le gustó: Servicio y personal
Great location in Thamel. Staff are very friendly and helpful. Breakfast was lovely. The hotel is just in need of some maintenance & cleaning (not uncommon in Kathmandu) but for what you pay for it, it was great! Would stay here again.
Respuesta de devendra karki, el 10 dic. 2022
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Best Regards Pema Gurung Managing Director Hotel thamel

10/10 Excelente

Bishnu

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent room service , very peaceful place but there was a lot of noise of arguing coming from the next room, so I couldn’t sleep, overall nice hotel to stay.
Se hospedó 2 noches en noviembre de 2022
Respuesta de Management , el 20 nov. 2022
Thank you very much for your time and than you for your appreciation . Next time , please do not forget to call reception so that we can take care of the argument going on in the next room. Thank you

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en febrero de 2020
Respuesta de Parashuram Panta, el 3 mar. 2020
Thank you very much :)

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good customer service and very helpful. Clean rooms and environment. Good amenities in the room.
Se hospedó 1 noche en febrero de 2020
Respuesta de Parashuram Panta, el 3 mar. 2020
Thank you very much :)

4/10 Malo

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
清潔感もあり、急な予定変更にもスムーズな対応をしてもらった。快適な滞在だった。
Se hospedó 1 noche en enero de 2020
Respuesta de クリシュナ・P・ダレル, el 29 ene. 2020
お客様 当ホテルにご滞在いただき、レビューを書き留めていただきありがとうございます。 私たちは、不注意についてのあなたの賛辞を本当に感謝しており、今後もあなたに役立つことを願っています。 親切に クリシュナ・P・ダレル

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
急な予定変更にも親切に対応してくれた。
Se hospedó 1 noche en enero de 2020
Respuesta de Hotel Thamel Family, el 28 ene. 2020
Thankyou so much for your kind words. Also thank you for taking the time out to review us. we really appreciate your compliment regarding our kind response to the sudden changes you made. we are always there to serve you in the best way possible. Hope to serve you in near future too. With kind regards

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en enero de 2020
Respuesta de Hotel Thamel Family, el 31 ene. 2020
Namaste Dear Guest Thank you for your wonderful rating. We hope that you enjoyed your stay at our hotel. We hope to see you again in future. Kind regards Karma Gurung

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location. Friendly staff. Great breakfast. Served tea and coffee without requesting. Deluxe suite great after base camp accomodation
Se hospedó 2 noches en diciembre de 2019
Respuesta de Hotel Thamel Family, el 28 ene. 2020
Thank you so much for your lovely compliment. We appreciate the way you talked about our location,staffs,food,room and our hospitality. We are always there to serve you with the best we have. We hope to see you again. With kind regards

2/10 Terrible

Cliente verificado

Se hospedó 1 noche en marzo de 2019
Respuesta de karma, el 29 abr. 2019
Namaste dear guest Thank you for honest review. If you could state on which aspects you were dissatisfied as it would help us to know our weak points so that could improve more better. Yours faithfully Karma Gurung

4/10 Malo

Cliente verificado

Viaje en grupo, Viaje de negocios
No le gustó: Limpieza, servicios, condiciones de la propiedad
Staff was available and pretty friendly over all...
Se hospedó 1 noche en marzo de 2019
Respuesta de karma, el 1 abr. 2019
Namaste dear guest Thank you for taking your time and writing down a review. We appreciate your compliments. We hope to serve you more better in coming days. Yours sincerely Karma gurung

10/10 Excelente

MW, TOKYO

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Flight trouble arrived one day late. E-mail contact airport pickup as well Although it is a Thamel area, it is a place that entered a side street so even at night it is quiet. Room with balcony was open feeling, smoking was also possible. The staff is helpful and friendly. I had a pleasant day everyday. Restaurants, laundry, doorman, reception have staffs who can speak a little Japanese. Especially the driver 's Mr.D was a reliable person in safe driving. In addition, I want to stay at this hotel when staying in Kathmandu. Thank you so much for all your help.
Se hospedó 6 noches en octubre de 2018
Respuesta de Hotel Thamel Management, el 17 nov. 2018
Dear Guest Thank you very much for your delightful review. It is my pleasure to know that you had a fantastic stay with us. We are looking forward to welcoming you back for another wonderful stay . Thank you again for such a great review. Best Regards, Hotel Thamel Family

6/10 Aceptable

Gill, Guildford England

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Dated. Bath was badly stained & manual shower attachment had no hook on the wall. Furniture everywhere heavy & dated. I was charged $42 for one night! However, staff were quietly friendly.
Se hospedó 1 noche en octubre de 2018
Respuesta de Best regards, Hotel Thamel Family, el 5 dic. 2018
Dear Guest, we appreciate your review. Your comments will help us improve and be better. We're sorry to hear of your less than satisfactory experience with our hotel and hope you will accept our sincerest apologies. We value our customers opinions and would like to thank you for bringing this to our attention.

10/10 Excelente

Katrrina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Stay here
This is a great location and very convenient.
Se hospedó 1 noche en octubre de 2018
Respuesta de Hotel Management, el 13 oct. 2018
Dear Guest Thank you very much for your delightful review. It is my pleasure to know that you had a fantastic stay with us. We are looking forward to welcoming you back for another wonderful stay . Thank you again for such a great review. Best Regards, Hotel Thamel Family

10/10 Excelente

Gautam

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was really good!!
The hotel is very good and its staffs are also very helpful and handy,
Se hospedó 2 noches en mayo de 2018
Respuesta de Hotel Management, el 13 oct. 2018
Dear Guest Thank you very much for your delightful review. We are looking forward to welcoming you back for another wonderful stay . Thank you again for such a great review. Best Regards, Hotel Thamel Family

8/10 Bueno

Martin

Le gustó: Servicio y personal
Renovations, but helpful staff
I stayed for one night. The hotel was being renovated, and so several floors were off limits. There was no lift, so it was quite a climb to our rooms on the top floor. That isn't the fault of the hotel, as its off season, and so a good time to do renovations. The staff were very friendly and helpful, so that made up for it.
Se hospedó 1 noche en febrero de 2018
Respuesta de hotel thamel management, el 7 dic. 2018
Hello Martin, Thank you for sharing your feedback regarding your stay! The hotel was undergoing a property modernization and sorry for the disturbance during your stay. We really appreciate your understanding and compliments given to our staffs. Please do contact us so that we can make you feel better regarding your stay with us.

6/10 Aceptable

Cliente verificado

Se hospedó 2 noches en noviembre de 2017

6/10 Aceptable

Ronald

Se hospedó 3 noches en noviembre de 2017

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Gadske udemærket
God service og beliggenhed.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Gutes Hotel in Thamel
Zimmer sauber, mit Badewanne, TV Empfang durchschnitt, gute Lage.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

2/10 Terrible

carmen

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cannot trust this hotel at all!
Highly be cautious to this hotel. They overcharged hotel guest even you made your payment online through hotel.com. I booked a standard double room and clearly informed that we have a party of two. When I checked in the hotel, they said I need to pay extra for my partner bcos the room is only for one person but not two. They locked me up and refuse to let us go. Ended up I got to call the tourist police, and after the cops figured out the whole matter. The hotel then released me without charging any extra. This hotel definitely is a scam and dishonest!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Charming hotel
The staff was very friendly and welcoming. The buffet breakfast was nice. I had a very pleasant stay.
Respuesta de Hotel Thamel, el 3 nov. 2016
Dear Guest Thank you very much for your delightful review. It is my pleasure to know that you had a fantastic stay with us. What is left for us to say other than "Thank you!". Let me assure you that nothing is more important than regaining your trust .  We are looking forward to welcoming you back for another wonderful stay . Thank you again for such a great review. Best Regards, Hotel Thamel Family

8/10 Bueno

Grant, Jamisontown, Sydney Australia

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Nice and comfortable hotel, close to everything
Staff were excellent, very helpful and patient. Room was clean, comfortable and bright. Loved the different thongs ! When you stay you will understand.
Respuesta de Hotel Thamel Management, el 28 oct. 2016
Namaste Mr. Grant Thank you very much for your delightful review. It is my pleasure to know that you had a fantastic stay with us. It is indeed our aim to continue to deliver our legendary standards of service as well as to be attentive and proactive to all the needs of our valuable guests. We are looking forward to welcoming you back for another wonderful stay . Thank you again for such a great review. Best Regards, Hotel Thamel Family

8/10 Bueno

Stephanie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

8/10 Bueno

Cliente verificado

Le gustó: Limpieza y comodidad de las habitaciones

10/10 Excelente

Cheryl, New Zealand

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fab Hotel in Heart of Thamel
Had a beautiful stay here before and after trek to Everest BC......Staff are amazing.....rooms are superbly comfy and clean.......i had a gorgeous bathroom with bath......Room 202 is at the end of the corrudor great room.

10/10 Excelente

Will, North Carolina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great Location & Great Staff
We had a pleasant stay at Hotel Thamel during our 25 days in Nepal. The staff was excellent always caring for our every need. The breakfast and the rooms were basic which is all we required for our stay. The location of the hotel was wonderful as it is in the Thamel touristy area, but also far enough off the main road for it to be super loud or chaotic. It was a peaceful refuge in the midst of chaos that surrounds it. You are only one street over from the main shopping street and eating street as well as you have some other main tourist attractions of Kathmandu within walking distance.

8/10 Bueno

anne sophie, Paris

Le gustó: Limpieza y comodidad de las habitaciones
tres bien
nice bedroom (Deluxe standard) clean, big enough. with a big shower. nice people in the hotel a little bit hard to wake them up at night ;)

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Enjoyable Stay
Really enjoyed our stay in Hotel Thamel. If you don't have anything planned, they can always arrange packages suitable for you and at reasonable price. Breakfast was good and their service was fantastic.
Respuesta de Pema Gurung , el 8 sept. 2015
Dear, Guest Greetings from Hotel Thamel ! We thank you for choosing Hotel Thamel for your “home away from home”. What is left for us to say other than "Thank you!". Let me assure you that nothing is more important than regaining your trust . Warm Regards, Pema Gurung

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Home away from home
My stay at the hotel was awesome.The staffs were very friendly. So i extended my stay. Everything is great including the Wifi, food, and the environment. Even after the earthquake, the staffs still had a smile on their faces whilst greeting us. The rooms are big and very well maintained.
Respuesta de Pema Gurung , el 8 sept. 2015
Dear, Guest Greetings from Hotel Thamel ! We thank you for choosing Hotel Thamel for your “home away from home”. What is left for us to say other than "Thank you!". Let me assure you that nothing is more important than regaining your trust . Warm Regards, Pema Gurung

6/10 Aceptable

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good location average service
Was there in the aftermath of the big earthquake. Staff behaved very well and helped a lot considering the chaotic situarion. Even regular breakfast was provided. Rooms need more attention.
Respuesta de Pema Gururng , el 8 sept. 2015
Dear, Guest Greetings from Hotel Thamel ! We thank you for choosing Hotel Thamel for your “home away from home”. What is left for us to say other than "Thank you!". Let me assure you that nothing is more important than regaining your trust . Warm Regards, Pema Gurung

10/10 Excelente

Yang

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Sunny Balcony and Great Location
The View from the balcony was good. The room was good sized , bedsheets and towels were clean. Good Hot water and free, wi fi was great, comfortable bed. The Pepper Steak was Great. The staff was superb . The Trekking package they arranged was good.
Respuesta de Pema Gurung , el 8 sept. 2015
Dear, Guest Greetings from Hotel Thamel ! We thank you for choosing Hotel Thamel for your “home away from home”. What is left for us to say other than "Thank you!". Let me assure you that nothing is more important than regaining your trust . Warm Regards, Pema Gurung

8/10 Bueno

Lumbini

Le gustó: Servicio y personal y condiciones de la propiedad
員工超親切
司機Suliz非常負責靦腆， 櫃檯推薦的行程都不錯， 但代機票比別家旅舍貴一些， 整體感受很不錯！
Respuesta de Pema Gururng , el 8 sept. 2015
Dear, Guest Greetings from Hotel Thamel ! We thank you for choosing Hotel Thamel for your “home away from home”. What is left for us to say other than "Thank you!". Let me assure you that nothing is more important than regaining your trust . Warm Regards, Pema Gurung

8/10 Bueno

rajiv, new delhi

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
good budget hotel
good budget hotel
Respuesta de kishor, el 25 abr. 2015
Dear, Rajiv Sharma Greetings from Hotel Thamel ! We thank you for choosing Hotel Thamel for your “home away from home”. We appreciate you taking the time to review our hotel in detail and for offering useful positive feedback. I truly believe the associates, and the excellent service they provide for our guests, is what makes the hotel stand out from the rest.Your willingness to share your thoughts with us is genuinely appreciated.

8/10 Bueno

prasenjit, assam

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice hotel in gud location
The hotel is very conveniently located in the main tourist area which is a big plus for all travellers. rooms are nice, well maintained and with all the modern amenities. The staff are very courteous and have helped me whenever i needed some information regarding tourist spots. Food is excellent..breakfast is wholesome and restaurant service is good..i liked the cheese rum stake. The hotel has generator backup which is necessary coz of the power cuts. I was very happy with my stay and would definately stay there again the next time i visit kathmandu.
Respuesta de reservation@hotelthamel.com, el 12 mar. 2015
Dear, Prasenjit Gogoi Greetings from Hotel Thamel ! I thank you for taking time out and providing us feedback with your kind words of encouragement & thank you for calling our staff " courteous ". I truly believe the associates, and the excellent service they provide for our guests, is what makes the hotel stand out from the rest. It makes me incredibly happy and proud to hear that is exactly what you experience. Let me assure you to that nothing is more important than regaining your trust and all of us here sincerely hope you will give us the opportunity to welcome you again at Hotel Thamel on your next visit to Nepal.

6/10 Aceptable

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
まあまあ良かったです
まあまあ良かったです ホテルマンが高額なタクシー旅行プランを勧めてくるので、その手にのらないでください すぐ近くの通りでタクシーが捕まります 交渉次第でホテル提案の半額位になります
Respuesta de kishor, el 7 nov. 2015
Dear, Guest Greetings from Hotel Thamel ! We thank you for choosing Hotel Thamel for your “home away from home”. What is left for us to say other than "Thank you!". Let me assure you that nothing is more important than regaining your trust . Warm Regards, Kishor Shrestha

10/10 Excelente

Kenneth, Stoke on Trent

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Value for money
Well located hotel, just off the main shopping area. Laneway gave enough privacy and quiet to get away from the Thamel streets. Helpful staff, especially with booking flights to Lukla. Breakfast was quite good, and rooms were clean. Obviously, remember this is Nepal, so do not expect European standards. For example, hot water was hit or miss. Would recommend this hotel to most travellers, and consider it value for money. Hotel has a generator, so power blackouts.
Respuesta de kishor, el 25 abr. 2015
Dear Kenneth Freeman, Greetings from Hotel Thamel ! What is left for us to say other than "Thank you!" We appreciate you taking the time to review our hotel in detail and for offering useful feedback. Your five star review makes us proud and is a great compliment to our entire team.We truly believe the associates, and the excellent service we provide for our guests, is what makes the hotel stand out from the rest. It makes us incredibly happy and proud to hear that is exactly what you experienced.

8/10 Bueno

Lisa &Jaume, Barcelona, Spain

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice quiet hotel.
We stayed 2 nights before our trek started. Very quiet hotel, room was clean and staff pleasant and helpful. In fact some 3 years ago we were also here for a few days! So we have now returned after our trek for a few days more. Decent breakfast too! Thank you Hotel Thamel!
Respuesta de kishor, el 6 jun. 2015
Dear, Jaume Teres Greetings from Hotel Thamel ! I thank you for taking time out and providing us feedback with your kind words of encouragement . I truly believe the associates, and the excellent service they provide for our guests, is what makes the hotel stand out from the rest. It makes me incredibly happy and proud to hear that is exactly what you experience. Warm Regards, Manager

4/10 Malo

Amitabh, Mumbai, India

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Decent hotel
Decent hotel, average rooms - maybe works for the price
Respuesta de kishor, el 6 mar. 2015
Dear, Amitabh Saksena Greetings from Hotel Thamel ! We thank you for choosing Hotel Thamel for your “home away from home”. We appreciate you taking the time to review our hotel. Your willingness to share your thoughts with us is genuinely appreciated. Let me assure you that nothing is more important than regaining your trust and all of us here sincerely hope you will give us the opportunity to welcome you again at Hotel Thamel on your next visit to Nepal.

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza
有点遗憾的住宿
酒店地点很好，在Thamel区中心地段，出门就是古城小街道，购物，吃饭都很方便。酒店服务不错，自助早餐丰富。但是我有几点不满意，希望分享给大家，供参考。一，我住的房间有蟑螂，较多，这是让我最不满意的。二，说好的免费WIFI只是大堂里有，房间里的WIFI收费，300卢比一晚。三，房间里的电灯开关漏电。还有一个四，想不起来了。
Respuesta de kishor, el 7 nov. 2015
Dear, Guest Greetings from Hotel Thamel ! We thank you for choosing Hotel Thamel for your “home away from home”. What is left for us to say other than "Thank you!". Let me assure you that nothing is more important than regaining your trust . Warm Regards, Kishor shrestha

8/10 Bueno

Yutaka, 日本

Le gustó: Servicio y personal y condiciones de la propiedad
中の上
リッチはよいがその分周辺は騒がしい。パックパッカーが泊まる施設よりはよい。朝食が出るのはありがたいが内容が二日毎に同じになるので連泊には向かない。まあここ価格なら良しとしよう。
Respuesta de kishor, el 7 nov. 2015
Dear, Guest Greetings from Hotel Thamel ! We thank you for choosing Hotel Thamel for your “home away from home”. What is left for us to say other than "Thank you!". Let me assure you that nothing is more important than regaining your trust . Warm Regards, Kishor Shrestha

8/10 Bueno

Pedro Vasco, Santiago

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Fair for the paid
Pleasent stay, from desk and restaurant staff are very friendly
Respuesta de kishor, el 24 ene. 2015
Dear, Pedro Vasco Burgos Greetings from Hotel Thamel ! I thank you for taking time out and providing us feedback with your kind words of encouragement & thank you for calling our staff "friendly" . I truly believe the associates, and the excellent service they provide for our guests, is what makes the hotel stand out from the rest. Warm Regards, Manager

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
The was no room! but staff were great
Unfortunatly, haveign booked online with hotels.com, when we arrived, the hotel didnt have a room for us. They did immediatly arraneg for us to go to another hotel only a few minutes walk away. But this hotel was not to the standard of Hotel Thamel, we had a terrible nights sleep. Sayign this, the staff greeted us in teh morngin and took us back to the origional hotel for breakfast and arranged a free transfer to the airport. They have also promised a complimentary night on my return in a few weeks. My advise is check with hotel if you book last minute as I did.
Respuesta de kishor, el 24 ene. 2015
Dear Guest, Greetings from Hotel Thamel ! Thank you for your time in sharing your experience .We always try to provide our guest with good facilities for the price they have paid. . Inspite of our effort , if we are not able to make you happy then we are really very sorry for that and we will keep on trying to improve our quality and service so that next time no one has such complain about our hotel. Warm Regards, Manager

6/10 Aceptable

Cliente verificado

Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Promises unkept
Even after paying all the money through Hotels.com, i was not given room on the first day. I was kept in a dirty place in some other hotel and only on day2, i was brought to Thamel hotel!! What more can I say? Thamell hotel is OK but!!
Respuesta de kishor, el 17 ene. 2015
Dear Guest, Greetings from Hotel Thamel ! Thank you for taking the time to review our property . On that very day we had an water pipeline problem so, to get fixed it takes a day that's why we shift you to other . we will like to make an apology for not being able to give you your reserved room sorry for the inconvenience. Warm Regards, Manager

8/10 Bueno

SS, JNU

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Power Issues
When the power was cut (all the time in Kathmandu) they picked and chhsed when they ran the generater-while the hotel next always had their generator running when power was cut.
Respuesta de kishor, el 7 nov. 2015
Dear, Guest Greetings from Hotel Thamel ! We thank you for choosing Hotel Thamel for your “home away from home”. What is left for us to say other than "Thank you!". Let me assure you that nothing is more important than regaining your trust . Warm Regards, Kishor Shrestha