Outdoor pool, pool umbrellas, sun loungers
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Reviews of Aqua Suites

4 out of 5
Aqua Suites
Anzuelo 23, Tías, Las Palmas

Reviews

9.8

Exceptional

Rating 10 - Excellent. 54 out of 61 reviews" "
Rating 8 - Good. 7 out of 61 reviews" "
Rating 6 - Okay. 0 out of 61 reviews" "
Rating 4 - Poor. 0 out of 61 reviews" "
Rating 2 - Terrible. 0 out of 61 reviews" "

10/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth Ann, Southend on Sea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An exceptional stay - my husband and I could not fault this place - the staff are friendly, the facilities spotless and the location ideal for those who want a quiet holiday, although it’s under 10mins to walk to the seafront.
Stayed 8 nights in Apr 2024

10/10 Excellent

Philip

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean and well looked after property Quite, lovely swimming pool and comfortable sun beds Great large room with 3 bedrooms which all had comfortable beds
Stayed 5 nights in Apr 2024

10/10 Excellent

Sarah Louise, Douglas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aqua Suites is a perfect place to relax and unwind. It really felt like 5 star luxury from the moment we walked into reception and were greeted by the fabulous reception team. We stayed in a junior suite and it was very spacious and comfortable. The private balcony overlooking the pool had its own top quality sun loungers as well as a table and chairs, making it a great place to relax and unwind. The choice of breakfast was great and more importantly delicious! It was only a 15 minute walk to the front and there is a bus stop just around the corner for going back to the airport, at 1.40 euros that’s a bargain! Being a little further back it was quiet in an evening, which meant we got a decent nights sleep on the very comfy bed. I would highly recommend Aqua Suites to anyone visiting Puerto Del Carmen. A perfect place to stay.
Stayed 4 nights in Jan 2024

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel with fantastic staff Food amazing and hotel spotless Only negative is if you have a noisy neighbour you can hear them through the walls ..9/10
Stayed 5 nights in Jan 2024

10/10 Excellent

Dean

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Family home
Me & my family had a lovely week holiday at this hotel,very pleasant staff from start to finish. We didn’t eat evening meals there,but if breakfast was anything to go by,it would of been great. Many thanks for a nice stay.
Stayed 7 nights in Dec 2023

10/10 Excellent

Carol, milton keynes

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 25 nights in Nov 2023

8/10 Good

Derek

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Because of locations of pools does not lend to socialising.
Stayed 7 nights in Nov 2023

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this place is top quality right from the welcome on arrival, through the accommodation and communal pool areas to the service of the bar and restaurant staff. Amazing breakfast.
Stayed 6 nights in Oct 2023

8/10 Good

Gail

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
What a Beautiful property for staying at! Second time spending 3 weeks at this resort! The heated pool was was absolutely wonderful! Actually it made my stay! It was so relaxing and enjoyable for the kids. That, and the fabulous breakfast! Only 2 complaints, 1: no way to wash clothes. They should provide a laundry room to wash your clothes, especially when travelling with children. Also we were a little disappointed we didn't get breckfast the morning we arrived this time. We article at 9:30am and were told it was new management policy! This was quite disappointing to say the least. Last time we got this and it was such a lovely gesture! So lose a star for that alone, bad decision by management! Anyway, big shout out to a few members of staff that go above and beyond...Ivan the barman!! Sam the waItess, I wish I could remember the other catering staff that were equally as fantastic, the waiter with the beard and the small dark petite young waitress. Wonderful, wonderful staff indeed. The best I've ever come across, and I've been a manager the past 14 years!
Stayed 19 nights in Aug 2023

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Hotel was perfect a little far out but we didn’t mind the taxi home each nite as they were so cheap. Pool very clean, rooms spotless. Food was great & staff very helpful & friendly.
Stayed 7 nights in Aug 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jun 2023

10/10 Excellent

Gilee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent clean comfortable relaxing hotel
Excellent hotel, clean , comfortable and friendly. Just a few min from the beach and restaurants. Great choices for breakfast, lunch and a good selection of evening meals if you wish to stay in. It’s not crowded. It is child friendly. The was entertainment most evenings. We enjoyed our stay.
Stayed 7 nights in May 2023

10/10 Excellent

Neil

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and well maintained, super friendly staff. Had wonderful nights’ sleep! Not the place if you’re looking for a party hotel, but a great place for a get away and easy walk to the sea front
Stayed 3 nights in May 2023

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really beautiful hotel which is kept spotlessly clean throughout. The room sizes are great with water delivered daily to the fridge. Modern bathroom. Hotel itself was not overly crowded and there do their best to accommodate late checkouts. Staff are very friendly and helpful.
Stayed 6 nights in Apr 2023

10/10 Excellent

Tracy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, great staff. Would definitely return. Thanks for a great stay.
Stayed 7 nights in Mar 2023

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Amazing place
Loved everything about the hotel. Friendly and accommodating staff. Very clean, comfy beds. Amazing pool area. Sunbeds everywhere and each room has two on balcony/ terrace so never a problem to get one. Adult jacuzzi area lovely. Breakfasts were fantastic- all freshly cooked to order. Literally can’t fault the place. We will be back.
Stayed 6 nights in Mar 2023

10/10 Excellent

Gemma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars!!!
7th trip to Aqua Suites and it was as good as ever. Food, rooms, cleanliness, staff, value for money all 5*!
Stayed 7 nights in Feb 2023

10/10 Excellent

Ronan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A family trip to Lanzarote for a week in the sun
Unfortunately, the sun decided to play hide and seek for the duration of the holiday but cannot complain about the accommodation. In terms of value for money, it was fantastic and exactly what we wanted for a family trip. The rooms were spacious and clean. The pool was nice and big. The food was really lovely and the staff were incredibly friendly and helpful. The location is good as it's quiet but within short walk from the main strip and beach.
Stayed 8 nights in Feb 2023
Response from Aqua Suites on 19 Feb 2023
Thank you so much for your good reviews.We will continue working in the same direction and trying to give our customers the best service.

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

David

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
2nd time we have stopped at this hotel and its the 2nd time we have not been disappointed. This hotel is a gem..staff very friendly..rooms are spotless and they have fantastic food and service in restaurant and the bar..we will 100% be back
Stayed 5 nights in Nov 2022

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel
Brilliant stay at this hotel.
Stayed 6 nights in Oct 2022

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent quality accommodation and the food is fantastic. Loved the huge terrace and the friendly staff 😊
Stayed 5 nights in Oct 2022

10/10 Excellent

Geraldine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Oct 2022

10/10 Excellent

John

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and food excellent hotel very clean.
Stayed 16 nights in Sep 2022

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely hotel, friendly staff, spotlessly clean & breakfast was delicious. We stayed in a family suite with a sea view it was perfect. Our flight was in the evening & they allowed us to stay in the room later for free which was an added bonus. Would definitely recommend & hope to return one day.
Stayed 4 nights in Sep 2022

10/10 Excellent

Ali

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff were fantastic, very accommodating to any request. Housekeeping were very nice. Free bottled water every day in the room. Breakfast was lovely. Dinner was great lots of variety each day, bbq nite was the best.
Stayed 9 nights in Aug 2022

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 nights at Aqua Suites Lanzarote
Great stay at Aqua Suites. Friendly staff, clean hotel with excellent facilities. Great location too!
Stayed 2 nights in Feb 2022

10/10 Excellent

Tom

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff excellent from start to finish
Stayed 4 nights in Nov 2021

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An absolute gem of a hotel and great staff
Where do I start we consider ourselves well travelled and the aqua suites would feature in our top 5 places we have stayed The reception staff were fantastic always on hand and dealt with a couple of minor matters with speed professionalism and kindness The room was superb and the cleaning was first rate with fresh towels whenever you needed them and your own sun beds The pool and common areas immaculate as was the restaurant The food was of the highest standard a fresh cooked breakfast was available and everyone was given tongs so you could safely help yourself to the buffet The evening meal had 3 courses and at least 3 choices per course and the unique thing was if you fancied a night in town the hotel has 2 sister properties in town and you could elect to have your meal there free of charge if you wished and you could swap an evening meal for lunch This really is a great place and we will not hesitate to book again well done to everyone who made our stay one of our best experiences
So much choice
Stayed 8 nights in Nov 2021

10/10 Excellent

Rebecca

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aqua Suites was an amazing place to stay. The decor was beautiful. The bathrooms were luxurious. There were always plenty of towels including ones for the beach, and soap products. The beds were soft and the pillows firm. Everything was clean. The pool was beautiful and crystal clear, never crowded. The breakfast has a wide variety of delicious fruit and really fresh pastries. The croissants were to die for. And they come to the table to ask you what hot food you want. I ordered an egg sandwich and vegetable omelettes while I was there and my friend ordered a bacon sandwich. All were scrumptious. The staff was very accommodating, too. They checked my friend in early, separate from me, even though it was during their siesta. The only downside was that it was somewhat uphill from the main beach so you will get winded waddling back up the hill after you go to the beach. I recommend taking one of the super fun and inexpensive rental scooters and zooming back up with the wind in your hair.
Stayed 4 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
aqua suites
Great stay - lovely hotel, great service and good quality food
Stayed 4 nights in Feb 2020
Response from Amelia Iglesias on 27 Feb 2020
Thank you for your kind comments. We are delighted you enjoyed your stay with us and look forward to welcoming you back in the near future.

10/10 Excellent

Verified traveler

Stayed 7 nights in Dec 2019

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn’t recommend this hotel highly enough
I couldn’t say enough good stuff about this hotel - completely perfect place for a relaxing family holiday. Accomodations were super clean and comfortable, the common areas (pool included) were spotless and well maintained, the staff throughout were wonderful. And as for the food...way above our expectations and having the choice of the hotel restaurant, Sassis or Emma’s in the old town was just perfect.
Stayed 5 nights in Nov 2019
Response from Virginia Toledo / Reception on 9 Nov 2019
Dear Richard, Thank you for your comments and compliments to our staff. We are delighted you have enjoyed your stay with us and hope we can welcome you back in our hotel in the near future. Best wishes,

10/10 Excellent

Lisa

Stayed 7 nights in Oct 2019

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2019
Response from Virginia Toledo on 7 Jul 2019
Thank you Tara!

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, very friendly staff. Thank you all!
Evening entertainment was great, but it wasn’t every night. The host was fabulous! No daytime activities. Had my teenage son with me and had to go out to keep him entertained. BBQ night was sensational. Servers amazing & attentive. Will definitely return.
Stayed 4 nights in May 2019
Response from Virginia Toledo on 6 Jun 2019
Dear Danielle, Thank you for your kind comments. We are delighted you enjoyed your stay with us and look forward to welcoming you back in the near future.

10/10 Excellent

Verified traveler

Stayed 4 nights in May 2019
Response from Virginia Toledo on 9 May 2019
Thank you for your score. We are delighted you have given our hotel top marks. Look forward to seeing you again in the near future. Best wishes,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were a family of three, retirees and our 30 yr old daughter with Intellectual Disability. We had an amazingly good holiday at this top class resort. Every aspect of the setting and amenities were excellent. The staff were exceptional in their care and personal attention to detail. We found that, for example, there was a very speedy service in the restaurant. The food was excellent with 4 choices for each course and in 7 days of eating dinner each day we had no repeats on the menu. Each evening bar one there was live entertainment or some other activity (quiz etc) which was well organised and of a high standard. REception staff were super firnedly and very helpful in dealing with any request from lost keys to getting the gym equipment started. The main town was a 10-12 minute walk away which was manageable. We will definitely return.
Stayed 7 nights in Apr 2019
Response from Virginia Toledo on 9 May 2019
Thank you for your kind comments. We are delighted you have enjoyed your stay with us and we hope to see you again in the near future. Best wishes

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 12 nights in Mar 2019
Response from Amelia Iglesias on 17 Apr 2019
Muchísimas gracias por su puntuación. Esperamos volver a verles pronto!!!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2019
Response from Amelia Iglesias on 17 Apr 2019
Muchísimas gracias por su puntuación. Esperamos volver a verles pronto!!!

8/10 Good

Fabrice Pierre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super consigliato
Hotel molto bello con camere in casette basse. Pulito e spazioso con tutti i comfort. Colazione molto abbondante e di qualità con parte salata cotta al momento e a buffet, frutta abbondante e varia, dolci di tantissimi tipi e di alta qualità. Personale efficiente e molto gentile.
Stayed 4 nights in Jan 2024

10/10 Excellent

Linda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here. The breakfast was nice and the staff was really kind and helpful.
Stayed 4 nights in Nov 2023

10/10 Excellent

Vincent Nicolas

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Toutes le prestations proposées sont d'excellente qualité et le personnel très professionnel et souriant. Notre chambre était spacieuse, exactement conforme au descriptif. Le restaurant propose des plats véritablement cuisinés (et non un simple buffet). La plage et les commerces ne sont qu'à quelques centaines de mètres mais Aqua Suites est dans une zone très calme, disposant de nombreuses places de stationnement. Nous avons passé un superbe séjour.
Stayed 6 nights in Oct 2023

10/10 Excellent

giuseppe

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2023

8/10 Good

FRANCK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel pour anglais
Très bonne hôtel pour les anglais pour les français pas de personnel à l’accueil parle français et tout est marqué en anglais et espagnol et pour le départ à 7H15 personne à l’accueil
Stayed 7 nights in Feb 2023

10/10 Excellent

Gaëlle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Avons passé un séjour d'une semaine en famille
Stayed 7 nights in Feb 2023