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Opiniones de Hilton Garden Inn Queens/JFK Airport

3 out of 5
Hilton Garden Inn Queens/JFK Airport
14818 134th St, Jamaica, NY

Opiniones

7.4

Bueno

Puntuación de 10, es decir, Excelente. Basada en 377 de 1081 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 270 de 1081 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 187 de 1081 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 123 de 1081 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 124 de 1081 opiniones" "

7.6/10

Limpieza

7.8/10

Servicio y personal

7.0/10

Servicios

7.0/10

Condiciones de la propiedad

7.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Kenneth

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Me encantó la limpieza, el trato del personal, las instalaciones está bien, Están haciendo algunas mejores y eso es bueno, lo malo es la ubicación pero se compensa con un excelente servicio de shuttle, para moverse a Manhattan la mejor opción es tomar el Shuttle del hotel para llegar al aeropuerto y ahí tomar el airarían hacia Jamaica
Se hospedó 3 noches en abril de 2024
Respuesta de General Manager, el 20 abr. 2024
Dear Kenneth, Thank you so much for your kind words about Hilton Garden Inn Queens/JFK Airport! We're thrilled to hear that you found our hotel exceptionally clean during your stay. We're so pleased our shuttle service was perfect for your plans during your visit! It's one of the many ways we strive to enhance your stay with us.Best Regards,Teresa ValenzuelaGeneral Manager

10/10 Excelente

Jorge Luis

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 25 ene. 2024
Dear Jorge Luis, We are thrilled you had an excellent stay at Hilton Garden Inn Queens/JFK Airport, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Best Regards,Teresa ValenzuelaGeneral Manager

8/10 Bueno

Joan

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Buena
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 6 dic. 2023
Dear Joan, Thank you for your outstanding rating. We are glad we could exceed your expectations and that you loved visiting our hotel. We appreciate you letting fellow travelers know about your experience, and we look forward to many more visits to Hilton Garden Inn Queens/JFK Airport.Best Regards,Teresa ValenzuelaGeneral Manager

10/10 Excelente

Jose

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
muy practica para el viajero que va de paso y necesita una habitacion para estar un dia u horas. no es una zona comercial pero no es eso lo que se busca en un hotel de aeropuerto
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 15 nov. 2023
Dear Jose, It is a pleasure to read your fantastic review of the Hilton Garden Inn Queens/JFK Airport. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. We invite you to stay with us again the next time you are in JFK.Best Regards,Teresa ValenzuelaGeneral Manager

10/10 Excelente

Elia

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente hotel y personal me ayudaron con mi reservación amablemente
Se hospedó 3 noches en noviembre de 2023
Respuesta de General Manager, el 7 nov. 2023
Dear Elia, Your kind comments and excellent rating are greatly appreciated by all of us here at Hilton Garden Inn Queens/JFK Airport. It was delightful to know that the thoughtful service provided by our dedicated staff exceeded your expectations. Thank you for the exceptional review, and we hope to have you as our guest again soon.Best Regards,Teresa ValenzuelaGeneral Manager

6/10 Aceptable

OSCAR

Le gustó: Limpieza
very limited the airport shuttle
Se hospedó 2 noches en octubre de 2023
Respuesta de General Manager, el 1 nov. 2023
Dear OSCAR, Thank you for your review. Please accept our apologies for the shuttle issues that left you waiting. We are sorry that this started your stay with us on the wrong foot. We will be sharing your comments with our shuttle service team to ensure they are more consistent with our guests' travel needs. Your patience is much appreciated, and we hope to see you again soon. Best Regards,Teresa ValenzuelaGeneral Manager

8/10 Bueno

GUILLERMO

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
LO ESPERADO.... BIEN,
Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager, el 29 oct. 2023
Dear GUILLERMO, Thank you for your recent stay at Hilton Garden Inn Queens/JFK Airport. We are happy you had a great experience at our hotel. We love what we do, but it is always nice to be recognized for a job well done. We will share your compliments with our staff, and we hope to have the honor of hosting you again soon.Best Regards,Teresa ValenzuelaGeneral Manager

8/10 Bueno

Ricardo

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager, el 27 oct. 2023
Dear Ricardo, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. We enjoyed hosting you at Hilton Garden Inn Queens/JFK Airport; we hope to see you again soon. Best Regards,Teresa ValenzuelaGeneral Manager

6/10 Aceptable

OSCAR

No airport shuttle
Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager, el 19 oct. 2023
Dear OSCAR, We apologize for any inconvenience you experienced regarding our shuttle service. We understand the importance of this amenity to our guests, and we will take your feedback into consideration as we continue to enhance our services. Thank you for choosing to stay with us, and we hope to provide an even more enjoyable experience on your next visit.Best Regards, Teresa Valenzuela General Manager

10/10 Excelente

Octavio

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager, el 6 oct. 2023
Dear Octavio, Thank you for choosing Hilton Garden Inn Queens/JFK Airport. We are committed to delivering a comfortable and pleasing atmosphere for all our guests, so we are thrilled that you had an enjoyable stay. It was our pleasure hosting you, and we look forward to welcoming you again soon.Best Regards, Teresa Valenzuela General Manager

4/10 Malo

Juan

No le gustó: Servicio y personal y condiciones de la propiedad
Not too good to be a Hilton
Se hospedó 1 noche en septiembre de 2023
Respuesta de General Manager, el 20 sept. 2023
Dear Juan, First and foremost, thank you for your loyalty to the Hilton brand. We appreciate you taking the time to evaluate your stay, and we want to extend our apologies for not providing you with the experience you should always expect from us. We are committed to providing outstanding accommodations and service. Therefore, we hope you will consider a future visit so we can show you the exceptional hospitality we are typically known for extending to our guests.Best Regards, Teresa Valenzuela General Manager

8/10 Bueno

Mercedes

Se hospedó 1 noche en julio de 2023
Respuesta de General Manager, el 18 ago. 2023
Dear Mercedes, We appreciate you taking the time to share your rating with fellow travelers online. It was a pleasure hosting your visit, and we look forward to welcoming you back to Hilton Garden Inn Queens/JFK Airport.Best Regards, Teresa Valenzuela General Manager

8/10 Bueno

Aví

Se hospedó 1 noche en julio de 2023
Respuesta de General Manager, el 10 ago. 2023
Dear Avi, Thank you for sharing the nice rating about your experience at Hilton Garden Inn Queens/JFK Airport. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Best Regards, Teresa Valenzuela General Manager

10/10 Excelente

Antonio, Bogota

Viaje en pareja
Las instalaciones están un poco antiguas. No se ven agradables, solo aceptables para una noche.
Se hospedó 1 noche en diciembre de 2022
Respuesta de General Manager, el 4 dic. 2022
Dear Antonio, Thank you for the excellent rating; we are delighted that we exceeded your expectations and provided you with a bright-hearted stay! All of us at Hilton Garden Inn Queens/JFK Airport look forward to your return.Best Regards, Teresa Valenzuela General Manager

2/10 Terrible

Enrique

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Pobre administración
Hotel de aeropuerto sin transporte al aeropuerto. Desayuno sin desayuno. Extraño depósito para incidentes sin explicación
Se hospedó 1 noche en abril de 2022

10/10 Excelente

Carmen

Se hospedó 1 noche en marzo de 2022

10/10 Excelente

Greicy Colomer

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Super estuve ahi y super adentos y amables todos
Se hospedó 2 noches en enero de 2022

10/10 Excelente

Claudio

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buena ppción para quedarse cerca del aeropuerto
Hotel cómodo, pieza grande, limpio y la gente muy amable. El único problema es que tiene transfer desde y hacia el aeropuerto
Se hospedó 1 noche en enero de 2022

10/10 Excelente

Julio Cesar

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
La zona es fea y peligrosa aunque el hotel está bien
Se hospedó 1 noche en octubre de 2021

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza
Practico y comodo en jfk
Los cuartos estan amplios y comodos, en general en buen estado. A 4 mins de jfk pero la zona esta muy fea
Se hospedó 1 noche en julio de 2021

10/10 Excelente

Expedia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en julio de 2021

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo
Se hospedó 3 noches en mayo de 2021

6/10 Aceptable

hugh

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I only stayed one night because I didn't want to travel into New York late at night. It was basic but fine for a short stay.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 30 abr. 2024
Dear hugh, Thank you for choosing to stay at our hotel. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards,Teresa ValenzuelaGeneral Manager

6/10 Aceptable

Nguyen

Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 30 abr. 2024
Dear Nguyen, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing. Best Regards,Teresa ValenzuelaGeneral Manager

10/10 Excelente

Rita

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a pleasant stay. Food was good. Staff was courteous.
Se hospedó 4 noches en marzo de 2024
Respuesta de General Manager, el 28 abr. 2024
Dear Rita, It is always encouraging to receive positive feedback from our guests, and we thank you for sharing your kind remarks about your stay, especially the food. In addition, please know that your comments regarding our staff have been shared with our associates so that we can continue to deliver outstanding experiences. Thank you for staying at Hilton Garden Inn Queens/JFK Airport, and we hope you choose to stay with us whenever your travels bring you back to NYC!Best Regards,Teresa ValenzuelaGeneral Manager

10/10 Excelente

Kevin

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very close to the airport with free shuttle to jfk. You get the great location with good rooms. Don’t get the breakfast. $22 for eggs sausage bacon with some carb options and juices.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 20 abr. 2024
Dear Kevin, We're delighted to hear that you enjoyed our complimentary airport shuttle service! It's our pleasure to make your stay as convenient and comfortable as possible. Thank you for your generous comments and for highlighting our great location. However, we regret not meeting all of your expectations and appreciate your feedback about our breakfast service. It was a pleasure hosting you, and we look forward to your next stay at Hilton Garden Inn Queens/JFK Airport.Best Regards,Teresa ValenzuelaGeneral Manager

10/10 Excelente

Joyce

Viaje de negocios, Viaje familiar
Le gustó: Servicios
The restaurant was amazing with excellent service and good food and drinks. Took forever to get hot water for showers- the only real negative.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 19 abr. 2024
Dear Joyce, Thank you for mentioning how much you enjoyed dining with us! We are also glad to hear that we exceeded your expectations with our restaurant services. We work hard to provide everything you need for the perfect getaway. Please know for future visits, our front desk is always here to ensure you have a pleasant and comfortable experience. Thank you for choosing Hilton Garden Inn Queens/JFK Airport, and we hope you will be able to stay with us again soon.Best Regards,Teresa ValenzuelaGeneral Manager

8/10 Bueno

Tresha

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 15 abr. 2024
Dear Tresha, On behalf of our team at the Hilton Garden Inn Queens/JFK Airport, thank you for the generous rating. We strive to deliver clean, comfortable accommodations combined with good service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we continue to be your hotel of choice whenever you return to the city.Best Regards,Teresa ValenzuelaGeneral Manager

8/10 Bueno

Yolanda

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property is going through renovation overall good stay
Se hospedó 4 noches en abril de 2024
Respuesta de General Manager, el 15 abr. 2024
Dear Yolanda, Thank you for your review of the Hilton Garden Inn Queens/JFK Airport. We are pleased to know you enjoyed your overall stay with us. However, we are sorry for the inconvenience you experienced due to our ongoing remodel. We would love for you to experience our updated look and hope you will come back and see us. Thank you again.Best Regards,Teresa ValenzuelaGeneral Manager

10/10 Excelente

ALFREDO

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Close to the airport
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 11 abr. 2024
Dear Alfredo, On behalf of our Hilton Garden Inn Queens/JFK Airport team, thank you for the excellent rating. Knowing our prime location, which is near the airport and ideally suited to your plans, is delightful. We strive to deliver clean, comfortable accommodations and outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we continue to be your hotel of choice whenever you return to the city.Best Regards,Teresa ValenzuelaGeneral Manager

8/10 Bueno

ALI, NOGENT SUR OISE

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Bon hotel, mais difficile de se déplacer sans voiture
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 9 abr. 2024
Dear ALI, Thank you for choosing Hilton Garden Inn Queens/JFK Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards,Teresa ValenzuelaGeneral Manager

8/10 Bueno

Judith

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great for a one night stay after a late arrival at JFK.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 9 abr. 2024
Dear Judith, We know that traveling can be challenging enough, so we at the Hilton Garden Inn Queens/JFK Airport strive to make it stress-free for all our guests! We are delighted to know that we were able to provide you with a bright-hearted experience during your stay and that our proximity to the airport was perfect for your needs.Should your travels bring you back this way, it would be our pleasure to host you again.Best Regards,Teresa ValenzuelaGeneral Manager

2/10 Terrible

David, Apex

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Terrible
Respuesta de General Manager, el 7 abr. 2024
Dear David, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here, and we hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Best Regards, Teresa Valenzuela General Manager

8/10 Bueno

Isabella

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, el 8 abr. 2024
Dear Isabella, We are pleased to receive your generous rating. Thank you for choosing Hilton Garden Inn Queens/JFK Airport. We hope to have the pleasure of accommodating you again whenever your travels bring you back to our area.Best Regards, Teresa Valenzuela General Manager

10/10 Excelente

Phyllis

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice front desk staff. Clean except the shower water came out brown. Ran the waterr for awhile before showering.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 7 abr. 2024
Dear Phyllis, Thank you for the kind review of your stay at Hilton Garden Inn Queens/JFK Airport and especially for complimenting our associates. It is always our goal to provide an outstanding, bright-hearted experience, and we are delighted we could be a part of making your visit so memorable! However, we regret any concerns you had with the water while showering. We will look into this with our team, and we appreciate you bringing this to our attention. We look forward to welcoming you again whenever your travels bring you back to New York.Best Regards, Teresa Valenzuela General Manager

10/10 Excelente

Jim

Very comfortable bed, large room and great shower
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 6 abr. 2024
Dear Jim, On behalf of all of us at Hilton Garden Inn Queens/JFK Airport, thank you for the wonderful rating! We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest, and we appreciate you recognizing our efforts. It was a pleasure hosting your visit to New York, and we hope we continue to be your hotel of choice whenever you return to the area.Best Regards,Teresa ValenzuelaGeneral Manager

10/10 Excelente

Tonia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Quick and easy shuttle to the hotel for JFK. Friendly and helpful.
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 1 abr. 2024
Dear Tonia, Thank you for choosing us and taking the time to post a review. We are delighted you had such an outstanding experience throughout our hotel and that you appreciated the convenience of our shuttle service. It was a pleasure to read that you found our staff helpful and friendly. Reviews such as yours mean a lot. We look forward to welcoming you back to Hilton Garden Inn Queens/JFK Airport.Best Regards,Teresa ValenzuelaGeneral Manager

10/10 Excelente

Roshni

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 28 mar. 2024
Dear Roshni, Thank you for choosing Hilton Garden Inn Queens/JFK Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards,Teresa ValenzuelaGeneral Manager

2/10 Terrible

Rosa

Viaje en grupo
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Hi, when we stayed here on March 15th we were on a layover. When we got back to the hotel from dinner we could not enter our room. The door lock mechanism was broken. We waited 2.5 hours in the lobby until 3 in the morning for them to replace our lock. We had to be at the airport at 4am… staff did not seem in any rush to get us into our room nor did they apologize or offer any compensation. I have email that specific hotel and the corporate emails with no response. $200 wasted.
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 25 mar. 2024
Dear Rosa, Thank you for choosing us and for sharing your comments. It is very understandable how these issues with your door lock detracted from a relaxing and seamless visit. Your comfort and convenience are important to us, and we apologize for the inconvenience this caused. We strive to create an exceptional, memorable stay for each guest; we regret falling short. We will review this issue with our team to ensure smoother key card operations in the future; we are very grateful for your patience. Thank you for taking the time to leave this valuable feedback and for choosing us for your visit to the city. We hope you will revisit and give us another chance to provide you with the seamless stay you deserve.Best Regards, Teresa Valenzuela General Manager

2/10 Terrible

Frank

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Accueil désagréable Chambre vétuste et non rénovée Fenêtre non isolée du bruit Je déconseille fortement
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 22 mar. 2024
Dear Frank, Thank you for taking the time to share your concern with us. We appreciate the review and regret not meeting your expectations with the condition of your stay. Please accept our apologies for the inconvenience caused by the disturbances you experienced. Your feedback about your arrival experience is noted and will help us improve our service for future guests. We hope you will choose us again, as we welcome the opportunity to regain your trust.Best Regards,Teresa ValenzuelaGeneral Manager

10/10 Excelente

HC, WALDORF

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It’s fine for a one night layover stay. Staff is very accommodating. It was clean.
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 20 mar. 2024
Dear HC, Thank you for staying with us and for the excellent review. We enjoyed having you as our Hilton Garden Inn Queens/JFK Airport guest. Our staff is committed to providing excellent service, and they will be happy to know their efforts helped make your stay a great one. It is always our goal to provide an outstanding, bright-hearted experience, and we are delighted we could be a part of making your visit so memorable! We look forward to welcoming you again.Best Regards,Teresa ValenzuelaGeneral Manager

6/10 Aceptable

Annette

Le gustó: Limpieza y servicios
No le gustó: Condiciones de la propiedad
The bathroom sink wouldn't drain. The TV needed access through my phone. It's much easier to just turn on the TV and have it work after a long tiring flight instead of having to do all sorts of tech tricks just to watch TV. The place was under construction and felt cheap and dirty.
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 19 mar. 2024
Dear Annette, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Best Regards, Teresa Valenzuela General Manager

6/10 Aceptable

Lien

Shuttle is infrequent and often late especially on the pick up side.
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 16 mar. 2024
Dear Lien, Thank you for sharing your review of our hotel. We are very sorry you waited so long for our shuttle. Sometimes, traffic or weather issues compromise our schedule, and we apologize for any inconvenience this caused you. We appreciate your patience. We have taken steps to ensure this does not occur again. We hope to welcome you back soon.Best Regards,Teresa ValenzuelaGeneral Manager

6/10 Aceptable

Cecile

Viaje familiar
No le gustó: Servicio y personal
What I did not like was before I arrived, I called several times to inform the staff that I would arrive late and my efforts were fruitless! I did arrive late on Wednesday March 6th/24 and was told that my family of 3 adults had to sleep on 1 king bed when I reserved ,2 double beds. I was tired and disappointed. I had to request a cot. I have never had such an experience of not having my request honoured at any previous hotels. Secondly, I was told that I was eligible for the "honour" membership and would receive 500 bonus points along with 1 free night for future stay but was disconnected 3 times when attempting to enrol. My experience was disappointing!
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, el 16 mar. 2024
Dear Cecile, Please accept our apologies for the issues with your reservation. We truly regret the inconvenience you and your family encountered. We want every guest to have a memorable stay; therefore, we regret this was not your experience. Also, we apologize for the lack of response to your phone calls while enrolling for the membership. Your satisfaction is of utmost importance to us. We hope you will return so we can provide you with the exceptional hospitality you deserve on your next visit to the area.Best Regards, Teresa Valenzuela General Manager

10/10 Excelente

Tarek

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property was under renovation- but room were clean and staff where professional and friendly
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 13 mar. 2024
Dear Tarek, Thank you for reviewing your stay at Hilton Garden Inn Queens/JFK Airport and for the generous words about our comfortable, clean accommodation and friendly service. We work hard to deliver a great experience for all of our guests, and we very much appreciate you recognizing our efforts. We look forward to welcoming you back the next time you are in the area!Best Regards,Teresa ValenzuelaGeneral Manager

8/10 Bueno

Harikrishna, Nassau

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, el 14 mar. 2024
Dear Harikrishna, Thank you for choosing Hilton Garden Inn Queens/JFK Airport. We are dedicated to providing all our guests with a comfortable and pleasing atmosphere. Therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards,Teresa ValenzuelaGeneral Manager

10/10 Excelente

Kisa

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The best
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 13 mar. 2024
Dear Kisa, Earning such an excellent title is a pleasure! Thank you for mentioning how much you loved your overall stay. We all at Hilton Garden Inn, Queens/JFK Airport, appreciate your generous compliments. We thoroughly enjoyed hosting your visit to New York and look forward to many more in the future.Best Regards,Teresa ValenzuelaGeneral Manager

10/10 Excelente

Moshe

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Convenient location.
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 12 mar. 2024
Dear Moshe, Thank you for your excellent Hilton Garden Inn Queens/JFK Airport review! We are delighted our hotel is ideally located for everything you wanted to experience on this visit. We appreciate your business and hope to see you again whenever your travels bring you to New York.Best Regards,Teresa ValenzuelaGeneral Manager

10/10 Excelente

PETER

Le gustó: Limpieza
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 12 mar. 2024
Dear Peter, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at the Hilton Garden Inn Queens/JFK Airport, and we hope to see you again soon. Best Regards,Teresa ValenzuelaGeneral Manager

8/10 Bueno

Shusuke

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 12 mar. 2024
Dear Shusuke, Thank you for choosing Hilton Garden Inn Queens/JFK Airport. We are dedicated to providing our guests with a comfortable and pleasing atmosphere. Therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards,Teresa ValenzuelaGeneral Manager