2/10 Terrible
Susan M.
12 oct. 2025
No le gustó: Limpieza
At 3:45 we had not received check in information. I contacted the host and he said there a cleaner mix up. Asked if we could check in at 530 as he was sending someone over. Why he didn't check on this earlier is questionable. We asked if we could leave car there and change. We drove from out of state and were going to a festival that had already started. He sent code over. Upon entering unit, there was peoples belongings everywhere including a purse, pills and a gun laying on the counter. I didn't go around the corner to see bed and immediately left. I called the host and reported the findings. He was baffled and reported to police who he said went there and left. Host lives nearby. He called VRBO to get our refund. I then had to call VRBO to get refund which took about 20 minutes. We then had no where to stay and drove home forfeiting our tickets to festival. The host claims the people thought they booked 2 nights. If the host would have followed up with cleaners he would have known much earlier in the day. I really don't believe the people thought they only booked one night. At the end of the day, we are the ones out travel time and concert ticket money. The host got paid for both nights and probably got more for people allegedly not checking out on time. This could have ended worse, going into a place where people were carelessly staying with pills, jack and a gun not secured.
Susan M.
Se hospedó 1 noche en octubre de 2025