The house was absolutely perfect for our annual family gathering and we had a wonderful time! However, we were not impressed with the management company. The house is beautiful, comfortable, and well stocked with everything we needed.
We had two minor issues and one major issue. We had requested two high chairs that were not there when we arrived, and in the listing description it stated there would be beach towels based on full occupancy, but we only had 10. We didn’t bother reaching out to property management but wanted to mention these two issues just for future guests information. We did however have a major issue that was not addressed after reaching out to the property manager on 3 separate occasions over 3 days. On our first full day there, the toilet by the pool filled to the rim with water. When my husband went to see what the issue was, he noticed water dripping from the lid on the septic tank. I called Donna the next morning and was told someone would be out. Nobody came. The next day I called her back to inform her the pool toilet was now overflowing with water, the sink was filling up, and the septic tank was spewing raw sewage. I again was told someone would be out, and again nobody came. The next day I sent her a video, hoping that would get her attention, but never even received a response. We were unable to use the pool on our last evening or morning of check out due to the smell. We loved the property but are very disappointed in the management company.