We are a family of six (2 adults and 4 kids all under 12 years old). We travel a lot and many times in Hawaii and Kauai.
The home is large and sprawling, which would work well for groups of people staying together. The house layout is in the formation of the number 7, with the master taking up one section. If you have small children, you will be far from your kids. Each room has its own bathroom. The deck on the lanai is beautiful and seems to be new.
We were already on the island and had to check out at 10am and wait until 5pm to check in. We packed up the kids and all of our belongings and drove around Kauai until 4pm where we picked up the key from the office. We were greeted with a note saying we had early check-in, really? Why did no one call or text us or send us a message via the app they ask you to download?
Upon entering the house, we were greeted with a musty smell, which is not uncommon for houses on the North Shore, but was disappointing as it lingered the entire stay even with all of the windows open. Lesson learned, ask before you book if there is that smell.
Upstairs bedroom: there is one wardrobe for clothes, but no drawers. So we ended up with clothes stacked all over the room. Not ideal. The mattress is uncomfortable, it even has an egg crate foam mattress, which didn’t help at all.
Kitchen: all plates and mugs are ceramic, which are not practical if you want to use them in them microwave, you will get burned unless you use hot pads, which for warming up a cup of hot water for tea, is not practical. You have to warm up in one cup, get a hot pad to pour into another cup.
Outdoors: the garden needs attention. When we arrived surprised to see the grass long and unkept, which is so unusual for Hawaii. We let the property manager know and they sent someone to mow. That being said, there are lush plants all over the place, which is great, but they need to be trimmed back. You can’t walk to the pool without bobbing and weaving around the plants or else you will get wacked in the face. There is a trellis falling over a wall. All easy fixes.
Simple fixes to make the house better:
The family room could use even a basic Bluetooth player to play music
Towels are thin and sparse. I would recommend upgrading the towels and providing more.
Bedding needs a refresh
2 ply toilet paper not 1 ply
No paper towels or Kleenex waiting in the house. Would be nice to have even a few to start the stay.
We would not stay here again.
