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Opiniones de Hotel on Monroe, BW Signature Collection

2.5 out of 5
Hotel on Monroe, BW Signature Collection
2323 Monroe Avenue, Rochester, NY

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 91 de 185 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 46 de 185 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 21 de 185 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 15 de 185 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 12 de 185 opiniones" "

8.8/10

Limpieza

8.0/10

Servicio y personal

7.6/10

Servicios

8.4/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Walter, Mesa

Viaje con mascota, Viaje familiar
Le gustó: Limpieza
Nice place. Easy and convenient entry all done via text. Only negative, couldn’t get the tv to work or reset the thermostat. Light switches in awkward position. Minor issues.
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Bianca

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I had ants all over my room, someone opened my door without knocking while I was asleep with my two little kids. Tried to contact but no luck.
Se hospedó 2 noches en marzo de 2024

2/10 Terrible

Almando

Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Jonathan, Austin

Le gustó: Limpieza
No le gustó: Servicio y personal
Room was a little rough
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Walter

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Monica

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Very cute design and building for a hotel! Quite modern on the inside. Was not happy that the front desk assumed that I wanted a room on the first floor with two twin beds instead of a room with a king bed like I booked online. Called the number on the building twice requesting a room with a king bed and both times the key failed, so I gave up. The room was nice but the tv does not work. Overall not super thrilled and don’t think I should be charged the full price for a room I didn’t want and appliances not working.
Se hospedó 1 noche en febrero de 2024

4/10 Malo

Sara

Le gustó: Servicio y personal y condiciones de la propiedad
Usually love staying here but the room they gave me had no fridge, was still dirty and was connected to the Front desk area by a locked door.
Se hospedó 1 noche en enero de 2024

8/10 Bueno

James

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Sara

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Paul Douglas

Le gustó: Condiciones de la propiedad
Se hospedó 1 noche en enero de 2024

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en diciembre de 2023

6/10 Aceptable

Matthew

Viaje en pareja
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Rooms were well appointed, pretty/modernized. No staff on site. Housekeeping knocking early scared us half to death. No ice machine at all, no access to the lobby even with keys
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Adidjatou

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was great .
Se hospedó 4 noches en diciembre de 2023

8/10 Bueno

Andrea

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Kenneth

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Wilson

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Rooms was a pleasant surprise thought I was on HGTV - room appeared to be recently redone - good taste of furniture and arrangement -- bathroom wow - well done! Staff were very pleasant - would definitely come back!
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Kenneth

Se hospedó 1 noche en diciembre de 2023

4/10 Malo

Cliente verificado

Le gustó: Limpieza
No le gustó: Servicio y personal y comodidad de las habitaciones
I'd rather than humans than heated toilet seats
If you're into a robot hotel of the future, this place is for you. There was not another human being on site the entire time I was there. This includes in the office or anyone on staff. Despite the office being well lit (with a "welcome" neon sign) when I arrived (7pm), the doors were locked and multiple rings of the doorbell went unanswered. After I finally discovered that there was some kind of automated key dispenser, I found a code (with no instructions) buried in my text messages. The touch screen on the key dispenser was finicky and poorly responsive. it took nearly 15 minutes in the dark to access my room key, of which there was only one. I wondered if perhaps the next day there would be a person in the office from whom I could get a second key, as I inevitably always lock mine in my room, but no: the entire time I was there I never saw a person in the office. The only person I *did* see was the driver of a bass-thumping car in the parking lot at 4:30am who only left when I opened my door and stared them down. I recieved texts & emails asking me how things were going and if I needed anything, but they were clearly automated becuase when I replied I never recoeved any responses back. The room was clean & clearly recently remodeled, but the heated toilet seat wasn't worth not having any human beings on site for assistance. I'd rather spend more money to pay a human being a living wage to be there when needed than save a few bucks being underserved by automated tools.
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

david

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great little hotel!
The contactless check in took me for a loop. However, the place is very clean, cute, comfortable. The owner is great, spoke with him at check out. Breakfast is coffee, fruit and granola bars, nothing extravagant. Nice and quiet spot. I'll stay here again, next year!
Se hospedó 2 noches en noviembre de 2023

8/10 Bueno

Sara

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cute hotel
The hotel was clean and comfortable. My only complaint is the sliding bathroom door either came off its track, or got stuck, multiple times.
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Jen

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
The room was modern, clean and the check in easy. We tried to reach the front desk multiple times while we stayed, but didn't get an answer neither through the telephone number nor expedia.
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Andrea

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
I was pleasantly surprised by this little place!
Very conveniently located in a very nice area, nice staff, cute rooms! Such a great deal. Highly recommend Hotel on Monroe for your trip to Rochester. The only negative is the room is so small so the thermostat had a hard time regulating the temperature. The unit kicked on and off all night trying to adjust itself.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Kelvin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean and updated rooms. Helpful and friendly staff.
Se hospedó 1 noche en octubre de 2023
Respuesta de Sam, el 22 oct. 2023
thank you

8/10 Bueno

Erica

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Would stay here again.
It’s an older older motel that’s been fixed up, so you can hear all of your neighbors. But the price is good and the location makes it easy to get around and find places to eat. If you’re a person that doesn’t want to have to be social this is the place for you. You can check in and out and never see an employee at all.
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Mitchell

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Room u was awsome
This hotel is very quaint. All new rooms, great staff. We had an issue with the thermostat and the owner came up in 5 minutes to fix it and was very polite about it.
Se hospedó 2 noches en octubre de 2023

8/10 Bueno

Randal

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en octubre de 2023

8/10 Bueno

Michelle

Se hospedó 2 noches en octubre de 2023

8/10 Bueno

courtney

Le gustó: Limpieza
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Nancy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
The stay here was fine. We found good restaurants nearby. The shower was great, the room small. The beds firm and comfortable- only 3 pillows and we had 2 people sharing each bed.
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Kathleen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A very reasonably priced, clean, attractive room with lovely, large bathroom. The air-conditioning unit was VERY noisy, however, and made it difficult to sleep. Lots of places to eat close by.
Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

Cliente verificado

Viaje familiar
No le gustó: Servicio y personal
Strange, unfortunate experience
Call me old-fashioned, but the idea of a hotel where there's no one on hand to greet you and answer any questions is not something I consider favorable in a hotel experience. For example, I would have liked to be able to ask someone for a remote control to replace the one missing from my room. I also happen to think that it's misleading to advertise that breakfast is included and only put a few plastic wrapped muffins in an empty lobby. From the pictures, you can see that they did a nice job fixing up an ageing property, but the fact that there was an odd smell, an empty beer can, and a random hair in the room detracted from the overall experience. I'm generally not the type to complain, but I feel like this information could be helpful to others. Were this hotel much less expensive than others, I would have been less likely to complain. People often say that you get what you pay for. Not the case here. I expected more.
Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

Marianne

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2023

4/10 Malo

FBM

Viaje familiar
No le gustó: Comodidad de las habitaciones
It is a different place
Room was alright, bathroom sink plugged and had the standing water in it. No big deal I suppose, but they said they were going to fix it, but it was evident they never even made an attempt. I am not mad about the sink, I am disappointed that they said they were going to do something and never did. Then I found a bug in the room. It was a millipede, again no big deal, but between no one around to take care of a few minor hiccups, I would not stay there again.. There were some other things of course the bed was a bone crusher, the upstairs guys sounded like they were moving dead bodies all night, and the TV ... 3 remotes and no directions on which one to push first... Figured it out eventually but just too WOKE for me. Overall they were not bad places, management needs some work is all
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Rosemary

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great find!
Room and bathroom very clean and modern and shower was wonderful!! Definitely will stay again. Breakfast was limited.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Peter, el 2 oct. 2023
Thank you and we look forward to seeing you again

10/10 Excelente

Mark

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
What a treasure for a quick stay. Clean updated and easy to access!!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Peter, el 2 oct. 2023
Thank you and see you on your next visit.

8/10 Bueno

Harvey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good clean
Se hospedó 2 noches en septiembre de 2023
Respuesta de Peter, el 2 oct. 2023
Thank you.

10/10 Excelente

Terry

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Peter, el 2 oct. 2023
Thank you !

10/10 Excelente

Jamie

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Ann M

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A gem of a hotel
Don't be taken back by the appearance of the hotel from the street. The hotel was accessible to restaurants, shopping and the interstate. The automated check-in was easy to use. We appreciated the modern, clean look of the room and bathroom. We loved that there was easy access to take our dogs out when it was necessary.
Se hospedó 3 noches en agosto de 2023
Respuesta de Peter, el 2 oct. 2023
Thank you and we hope to see you again.

2/10 Terrible

Sarah

Se hospedó 1 noche en septiembre de 2023
Respuesta de Peter, el 2 oct. 2023
We apologize for the issues and are working to correct them.

6/10 Aceptable

Manuel

Le gustó: Servicio y personal
No le gustó: Limpieza
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Seifu

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Over all great place except AC is a bit dated and too loud
Se hospedó 1 noche en agosto de 2023
Respuesta de Peter, el 2 oct. 2023
Thank you and we are working on getting them to be a bit quieter.

6/10 Aceptable

Briana

10/10 Excelente

Paul, Ottawa

Se hospedó 1 noche en agosto de 2023

2/10 Terrible

Natalya

Se hospedó 2 noches en agosto de 2023

2/10 Terrible

Nathaniel

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Tried to get transferred to a different hotel or cancel and Expedia was no help and didn’t refund me people over the phone were close less
Se hospedó 1 noche en junio de 2023
Respuesta de Khia, el 6 jul. 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excelente

Kenneth

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The management bent over backwards to make our stay memorable. 👍👍
Se hospedó 2 noches en junio de 2023

10/10 Excelente

Anton

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The decor and service were great but a bit Spartan. The rooms could benefit from some kind of wardrobe because the clothing storage is sparse.
Se hospedó 3 noches en junio de 2023

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Se hospedó 3 noches en junio de 2023

4/10 Malo

Tara

Viaje de negocios
No le gustó: Servicio y personal y condiciones de la propiedad
The exterior of the property was super cute and parking was very easy. The interior of the room on first glance was nice as if it had been redone recently, nice light fixtures, bathroom looked good but then I looked up to the ceiling and saw huge cracks and a slumping ceiling as if the unit above was going to fall through and onto the bed. After taking off my shoes and walking around a bit I noticed that the floors were not very clean. The worst part by far was the loud noise that came from the external a/c unit and the super old mini fridge. They would both periodically kick on and off throughout the night waking me up each time. And when I opened the freezer portion of the fridge it was filled with mold. Pillows were also tiny and super uncomfortable. Lastly I did not see a single staff member during my stay, I tried to check out on Sunday morning and stood around waiting but never saw anyone so I just left my key in the room. Overall would not recommend.
Se hospedó 2 noches en junio de 2023
Respuesta de nicole, el 30 jun. 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.