I’m disappointed as this is a newer house and how it didn’t quite represent that nice clean fresh feeling. I don’t think the lady from Management co who called me understands having little kids or cares. She called me at 9:30am and asked for us to leave at noon so a cleaner could come in as our house was clearly not cleaned. Unfortunately with kids it isn’t easy to pack up your stuff and get out of the house during lunch hour. We asked for another time and she said that’s the only time they can come out. It was such an inconvenience for us and spending all that money to rent for a week you’d expect a house to be clean. So I had to do it myself. I was hoping for her to offer another time for cleaning or get some charges off for having to clean the house myself, wash bed spreads and bath mats. But the company said we didn’t pay a cleaning fee. They need to update the app then. Under the fees on the page it lists a cleaning fee price. Also regardless, she didn’t ask what else she could do to make my stay better, etc.. We arrived to a stained hand towel, a bed spread balled up on chair by the door, water splatter on dishwasher, had to take off all the sheets on the top bunk that were left on and it contained crumbs, unclean bathroom (emailed pictures to company), pee all over the toilet rim, disgusting shower scum, splatters on mirror, dirty bathroom counter top with hair and hair in shower, floors aren’t mopped, smelly bath mats, moldy shower curtain liner, dusty fans and shower ledge, broken toilet seat, chapstick and crumbs found under bed/furniture. One toilet had pink film in the toilet by day 3 of being there. We woke up the first morning to a very bad ant problem in kitchen, around window sills, then tons of ants inside the microwave! After my 3rd email, the company did enter the house and place ant traps out and it solved most of the issue. We would have appreciated an email/call saying they’d enter the house if we didn’t answer the door. We had to send another email asking for a battery for our smoke detector that continued to beep in the middle of the night. Bring laundry detergent to wash the bed spreads and bath mats when you arrive, the house shakes often, pool is a lot smaller in person versus the photo, be prepared to put on the linens yourself when you arrive, bunk bedroom gets really hot, queen bed is small for a queen. The bed frame sticks out really far, so beware. Very slippery when wet under the porch in the pool area.
