This is the first time staying at a VRBO that included a separate portal from the rental agency, which of course went to my spam folder. After calling because we could not get past the entrance gate without a code, I was told the information was in our portal- but never that it was not VRBO, which is where previous communications had been shared. On our second day, we learned there was a 35daily charge to have th private pool heated - not part of the VRBO posting though apparently in the fine print as we would discover. Regardless, the pool was never really accessible as the breaker switch tripped several times causing the temperature to drop and rarely rise back up to a warmth level for our youngest members to swim. This was so disappointing that we were nickel and dimed for pool heat given the price of the property. Additionally, there were no pool towels, nor extra bathroom towels for the two times some of the adults ventured into the cold water. The kitchen was very well stocked with top end supplies (including Le Crueset and Staub cookware!) However, we were left onl 3 dish towels for a 6 night stay. Again, wasn’t really expecting to have to do laundry for household supplies given the amount we paid for the stay. I did request to speak with a manager on day 3 and was told to call back the next day. Overall, beautiful property, needs a little tweaking when it comes to supplies and lots of improvement in overall communication from the management company.