8/10 Bueno
Debra T., New Castle, NH
13 sep. 2025
This property was in an amazing location, AMAZING view of the minster, spacious rooms, comfortable beds, great outdoor spaces, just wonderful in every way... EXCEPT: the cleaning crew needs to do a better job. The place wasn't dirty but was more like a 16 year old had been forced to clean before going out with friends. Freezer needed defrosting--I didn't even know modern freezers could even frost up like that. Also, carpeting could use a good steam cleaning. Nothing terrible. However one very annoying thing: the master bath shower drained so slowly the water barely moved and was in danger of overflowing. When it did eventually drain a layer of soap scum was left. When I called Stays York they said it was the fault of the building and "not to worry about it"! What? I'm standing in an inch of soapy dirty water. Building's fault? I bought my own drain cleaner and with a bit of diligence was able to fix it myself. That shouldn't be my job. But the worst was having my concern brushed off like it wasn't their problem. "Don't worry about it." Other reviewers have complained about the drains so I assumed it would be fixed but no. If I can do it, they can do it. Having said that, I would probably stay there again because it was an outstanding location and having two bathrooms was such a luxury. Just fix the drains pete's sake!!!
Debra T.
Se hospedó 10 noches en septiembre de 2025