Luna de Miel en Sierra de la Laguna

Thank you for your hospitality, but I need to point out that while most of the staff at Monte Cristo was satisfactory but there were some outliers that were pretty bad. I also need to point out that the refrigerator was leaking water that created a flood, and some amenities are pretty old and outdated. Room service was rude and non-existent at all to the point that if we order something from room service, we were afraid that they would spit on our food. I understand that sometimes there are issues I just think Monte Cristo is over value and it doesn't live up to the expectations. Just too much bad stuff going on for a week vacation. Sadly, I have to point out that Monte Cristo and Pueblo Bonito group has dwindle into a run of the mill Hotel. The food was terrible!!!!! some staff rude and incompetent and outdated installations don't add up to a returning guest.!!

This resort is amazing that celebrates the beauty of Mexico. The hospitality is 5 stars and an amazing ocean views from every restaurant. I

Tuvimos muy mala experiencia, nos quedamos en el penthouse 6to piso..los primeros dos días no sirvio el elevador; NO HICIERON LA LIMPIEZA DE LA HABITACIÓN, hasta el 2do día que lo exigi, NO DEJARON SHAMPOO, JABON, ACONDICIONADOR ETC, JAMAS PUDIMOS ENCEDER LAS TV...quedaron de enviar una persona para mostrar ya que habia facil 10 controles y nada, la vista muy bonita pero le falta atención, por cierto me dio subir al elevador ya que lo arreglaron pues quedo la puerta parchada.

Yo hice una reserva y ni expedía ni el lugar me dieron lo que yo reserve

La comida está muy buena se siente la calidad El personal fue amable Áreas limpias Recomiendo y si volvería

Nice place to stay. Close to everything. Room was quiet. Would stay there again.

Thank you for your hospitality, but I need to point out that while most of the staff at Monte Cristo was satisfactory but there were some outliers that were pretty bad. I also need to point out that the refrigerator was leaking water that created a flood, and some amenities are pretty old and outdated. Room service was rude and non-existent at all to the point that if we order something from room service, we were afraid that they would spit on our food. I understand that sometimes there are issues I just think Monte Cristo is over value and it doesn't live up to the expectations. Just too much bad stuff going on for a week vacation. Sadly, I have to point out that Monte Cristo and Pueblo Bonito group has dwindle into a run of the mill Hotel. The food was terrible!!!!! some staff rude and incompetent and outdated installations don't add up to a returning guest.!!

Yo hice una reserva y ni expedía ni el lugar me dieron lo que yo reserve

This resort is amazing that celebrates the beauty of Mexico. The hospitality is 5 stars and an amazing ocean views from every restaurant. I