This hotel isn't all that great. The staff are nice and welcoming. They answered any question I asked. The lobby entrance & view of the lagoon is the best part. You can catch the sunset here in February. They give you 2 small bottled water in the room. And that's where the positivity ends.
I didn’t pay for breakfast or order any food at their cafe so I cannot speak on it. Breakfast is 300 pesos per person. They sell Starbucks coffee. Nearest Starbucks branch is a 24 minute walk. There is a pharmacy within walking distance but not like a 2 minute walk. There are some nearby restaurants but not many. My room on the 4th floor was facing the street, which I don't recommend if you’re a light sleeper. You hear every vehicle on high speed passing by. From the day I checked in, the room smelled musty and remained that way throughout my stay. They use mainly cheap, MDF furniture and you can see how it's wearing off. Some of the beddings had small visible stains, which is gross to me.
The wifi can be slow from the room during the day and sometimes at night. You're better off staying in the lobby if you want faster wifi. There's a small fitness center with a decent amount of equipment to workout. It faces the lagoon. Feels better when the sun is not out or about to set since the windows aren't tinted. The bathroom shower never got hot during my stay. It was either semi-warm or on the way to being cold.
If I ever visit Cancun again, I have no desire to return to this hotel.