"The absolute highlight of our hotel stay was the terrible quality of the food, truly amazes me how can you have such bad taste in scrambled eggs. We were at the beach and the food selection had ONE SINGLE dish of a pinch of seafood with poorly chopped onions. The schedules were quite limited. We did not have access to all the restaurants—something that is not specified at the time of booking.
Upon arrival, there were three receptionists on duty, but only one was trained to handle check-ins; consequently, we ended up waiting over 20 minutes to be assisted.
We arrived with a massive amount of luggage, and when the staff approached us, I assumed they would offer us some assistance—a luggage cart, perhaps, or something similar. Instead, they offered us a tour… while we were still fighting to carry all our bags.
The room itself was fine, but honestly, considering the price we paid, I felt completely ripped off. The beach area is tiny, and there is absolutely nothing noteworthy about the place. It was a total disaster. The worst experience for our most expensive booking in our trip to Quintana Roo, mind you."
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