This was such a disappointing stay considering the photos. Here's the real deal:
LOCATION:
- Majority of the building faces & locates right next to THE only highway on Kauai. Our unit is the furthest away from the main road and still the noises are loud
THE UNIT
Here are a few things to be aware:
- There's shaggy carpet in the bedroom & living room. It's gross.
- The bedroom constantly has a smell of mold. When you open the closet, it smells like pee.
- The main condo door has this huge hollow core in it with glass blinds that never fully closes. This doesn't help with the noise situation, especially when the bedroom is located by the hallway/door.
THE SERVICE
I should've known this wasn't going to be a good stay the minute we walked into the condo:
- when we checked in at 3:30pm, there were bedsheets in the dryer, which the cleaner came around 5pm to collect, then proceeded to fold it on our bed.
- There was only 1 key in the unit when we were told there would be 2. That felt unsafe
- Wifi cannot be found. We had to reset the modem. My call to Cindy was returned with an email, the next day. That was completely unhelpful.
- The food disposer and the kitchen plumbing completely broke and leaked everywhere. We had to clean it up. The next day, the cleaner begrudgingly came and washed whatever we didn't clean. But she didn't bother to wipe under the sink mat.
- The night before check out, Cindy sent an email telling us to do laundry, trash, dishwasher".