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Opiniones de Gorgeous Three Level Penthouse

Gorgeous Three Level Penthouse
Avenida Francisco Peña Gomez, Apt:402C-Pentthouse, Boca Chica, Santo Domingo

Opiniones

6.0
Puntuación de 10, es decir, Excelente. Basada en 0 de 2 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 0 de 2 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 2 de 2 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 0 de 2 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 0 de 2 opiniones" "

7.0/10

Limpieza

4.0/10

Servicio y personal

2.0/10

Servicios

4.0/10

Condiciones de la propiedad

Opiniones

6/10 Aceptable

Cliente verificado

Viaje familiar, Viaje familiar con niños
No le gustó: Servicios y condiciones de la propiedad
Amenities Not as advertised but once we finally got ahold of owner, he assured a refund. He was trying to be accommodating but we were uncomfortable and left early. He did however, have a maid come and clean and prepare meals. So that was nice. I’m sure next time it’ll be better.
Se hospedó 5 noches en noviembre de 2020
Respuesta de Larry , el 1 dic. 2020
Please accept my sincere apology for [WiFi, 1 Bathroom water problem], I can understand your frustration. We pride ourselves in giving the best possible guest experience, and I’m sorry we fell short in this instance. The Pandemic (Covid-19) in DR has made it changeling. My name is Larry and I am the manager. Please give me a call when you have a spare moment and I’ll try my best to make this situation right. I hope you gives us another chance to make things right.

6/10 Aceptable

Aaron, Colorado

Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Servicio y personal y condiciones de la propiedad
Nice place, Great Location, but Unmet Expectations
Positives: - Since we rented the place for a significant time, the owners sent a taxi to pick us up at no charge, this was great. - Due to the power issues we had, the owners covered the cost of an in house cook and dinner for one night, was an amazing meal! - Nice pool, great location, close to beach/food Negatives: Many unmet expectations. - Advertised microwave, no microwave. Advertised 3 bedrooms, only 2 bedrooms, the third is an actual 'open' sleeping space, but not a bedroom. - Advertised 3 floors, but never said that the third floor is outside, we assumed it was inside, so this was a surprise when we arrived. - Description never stated the housekeeping needs to be tipped every day, if not she won't clean for you. - Advertised wifi, however it was spotty and completely unreliable, in fact I had to purchase data and hotspot off of my phone to get consistent internet. - Advertised hot water, for 2 weeks I never once had a warm shower, sometimes it went burning hot and back to ice cold and did that back and forth. - Many of the items in the house were broken, the pool table doesn't have any working pool sticks. We couldn't flip it over to use the hockey table either, speakers outside were broken and didn't work, the upstairs TV was black and white with no sound. - The large appliances were based off of local electricity, so when local electricity goes out, you don't have working a/c units, fridgerator, washer and dryer. Laundry would often stop in middle of loads
Respuesta de Penthouse, el 31 ene. 2017
We thank you for the great feedback. This is the only way we can continue to improve our serves/fix items and make the Penthouse in Boca Chica a GREAT experience! Unfortunately there was a major power discrepancy in that area that affect all hotels and their appliances. The Microwave was replaced, the TV is a flat screen 32" Color TV and we did replace the music towers as well as the pool table sticks. The water was due to the discrepancy of power. The Penthouse is cleaned everyday and no tip is required. Thank you!