8/10 Bueno
Nicola C.
29 ene. 2025
Gorgeous villa but pool not use able
The villa was stunning and amazing view from the bottom of the garden over the canal. Lots of nice seating areas. Slight confusion on check in when we weren’t provide the code for the bedroom in the annex. The management company sorted this out after a few messages. They were quick to respond. Only issue we had was that we had paid for pool heating. Not only was it not heated , it was ice cold as if cold water was being pumped in . I had checked 2 week earlier that the pool heating would be switched on. . When I queried it on arrival, I was given various different responses from its broken and we have no intention of getting it fixed, to this villa does not have this facility. it was extremely disappointing as we had booked the villa for the heated pool. I was reimbursed for the cost of pool heating but would have preferred to be able to use the pool.
Nicola C.
Se hospedó 4 noches en enero de 2025