Gracias por tu opinión, Angelica. Lamentamos que el menú no haya sido de tu agrado en el hotel Decamerón Isla Coral. Esperamos que puedas disfrutar de otros aspectos positivos durante tu estadía. ¡Gracias por compartir tu experiencia con nosotros!

Estimada Silvia, Reciba un cordial saludo del hotel Decameron Isla Coral, agradecemos que se haya tomado el tiempo de evaluar su experiencia en el hotel y que esta haya sido satisfactoria. Tomaremos en cuenta cada comentario y calificación para seguir mejorando nuestro programa de excelencia en el servicio. Esperamos que sea parte de nuestros huéspedes frecuentes para así poderle seguir brindando experiencias memorables en cualquiera de nuestros destinos. Siempre será un placer poder atenderla.Cordialmente Rubi BarajasJefe de Servicio al Huésped

Estimada Mónica, Reciba un cordial saludo del hotel Decameron Isla Coral, agradecemos que se haya tomado el tiempo de evaluar su experiencia en el hotel y valoramos sus comentarios y calificación que nos permiten seguir mejorando nuestro programa de excelencia en el servicio para cumplir al 100% sus expectativas en una próxima oportunidad. Esperamos que sea parte de nuestros huéspedes frecuentes para así poderle seguir brindando experiencias memorables en cualquiera de nuestros destinos. Siempre será un placer poder atenderla.Cordialmente Rubi Barajas Jefe de Servicio al Huésped

Estimada Martha, En nombre del Hotel Decameron Isla Coral, agradecemos el tiempo que se tomó para compartir su opinión, la cual para nosotros es muy importante y nos ayuda a detectar áreas de oportunidad para mejoras en nuestros servicios y procedimientos día con día. Nos complace el saber que nuestros servicios fueron de su agrado. Esperamos volver a tener el gusto de atenderle en una próxima oportunidad y hacer de sus vacaciones la mejor experiencia. Saludos cordiales. Rubi Barajas Macarena Jefe de Servicio al Huésped

Estimado huésped, En nombre del hotel Decameron Isla Coral, queremos agradecerle el tiempo dedicado a responder nuestra encuesta y darnos a conocer su opinión, la cual es muy importante para nosotros. Lamentamos profundamente que haya tenido una experiencia negativa con nuestros servicios. Esperamos volver a tener el gusto de atenderlo en una próxima oportunidad y hacer de sus vacaciones la mejor experiencia. Saludos cordiales. Rubi Barajas Macarena Jefe de Servicio al Huésped

Estimado Osler, En nombre del Hotel Decameron Isla Coral, agradecemos el tiempo que se tomó para compartir su opinión, la cual para nosotros es muy importante y nos ayuda a detectar áreas de oportunidad para mejoras en nuestros servicios y procedimientos día con día. Lamentamos no haber cumplido sus expectativas de hospedaje. Referente a sus comentarios los haremos llegar a las áreas correspondientes para que trabajen en las mejoras necesarias. Agradecemos el habernos elegido para destino de vacaciones, esperamos poder recibirle una vez más y nos dé la oportunidad de mejorar su anterior experiencia. Saludos cordiales.

Dear Osvaldo, On behalf of all the “Isla Coral” hotel staff, we want to thank you for let us know your opinion which is very important for us. We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Cordially: Rubi Barajas Macarena Guest service

Estimado Paul, Reciba un cordial saludo del hotel Decameron Isla Coral, agradecemos que se haya tomado el tiempo de evaluar su experiencia en el hotel y valoramos sus comentarios y calificación que nos permiten seguir mejorando nuestro programa de excelencia en el servicio para cumplir al 100% sus expectativas en una próxima oportunidad. Esperamos que sea parte de nuestros huéspedes frecuentes para así poderle seguir brindando experiencias memorables en cualquiera de nuestros destinos. Siempre será un placer poder atenderlo. Cordialmente Rubi Barajas Jefe de Servicio al Huésped

Dear Robert, thank you for sharing your experience at Decameron Isla Coral! It's great to hear that you enjoyed the small town feeling there. Your feedback will surely help other travelers looking for a similar atmosphere. Have a wonderful day.CordiallyRubi BarajasGuest Service Manager

Estimada Stephanie, Reciba un cordial saludo del hotel Decameron Isla Coral, agradecemos que se haya tomado el tiempo de evaluar su experiencia en el hotel y valoramos sus comentarios y calificación que nos permiten seguir mejorando nuestro programa de excelencia en el servicio para cumplir al 100% sus expectativas en una próxima oportunidad. Esperamos que sea parte de nuestros huéspedes frecuentes para así poderle seguir brindando experiencias memorables en cualquiera de nuestros destinos. Siempre será un placer poder atenderla.Cordialmente Rubi BarajasJefe de Servicio al Huésped

Dear Nicolas, thank you for sharing your experience at Decameron Isla Coral. It seems like you had some issues with the room not meeting your expectations and the hotel not providing a refund for the difference. It's great to hear that the location and AC were positive aspects of your stay. Your feedback will be valuable for other travelers considering this hotel option.CordiallyRubi BarajasGuest Service Manager

Dear Shannon, thank you for your feedback, Shannon, about your stay at Decameron Isla Coral. We are sorry to hear that the breakfasts were not up to your expectations. We will address this issue with our kitchen staff to ensure a better experience for future guests. We appreciate your compliments on the other aspects of your stay. Your feedback helps us improve our services.CordiallyRubi Barajas Guest Service Manager

Dear Gary, thank you for your positive review, Gary! We are glad to hear that you had a great experience at Decameron Isla Coral. We will make sure to pass on your compliments to Rubi, her team, and Alexis. We hope to welcome you back soon!CordiallyRubi Barajas Guest Service Manager

Estimada Shantal, Reciba un cordial saludo del hotel Decameron Isla Coral, agradecemos que se haya tomado el tiempo de evaluar su experiencia en el hotel y que esta haya sido satisfactoria. Tomaremos en cuenta cada comentario y calificación para seguir mejorando nuestro programa de excelencia en el servicio. Esperamos que sea parte de nuestros huéspedes frecuentes para así poderle seguir brindando experiencias memorables en cualquiera de nuestros destinos. Siempre será un placer poder atenderla.

Thank you for your feedback, Kenneth. We're sorry to hear about the noise and cold food issues you experienced at Decameron Isla Coral. Your comments will be shared with the hotel management to help improve future guests' experiences.Cordially Rubi Barajas Guest Service Manager

Dear Mealvin,On behalf of all the Isla coral hotel staff, we want to thank you for let us know your opinion which is very important for us. We are glad to know that you enjoyed our hotel. We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations.CordiallyRubi BarajasGuest service

Dear Maria, Receive a cordial greeting from the Decameron Isla Coral hotel, we appreciate you taking the time to evaluate your experience at the hotel and we value your comments and rating that allow us to continue improving our program of excellence in service to meet 100% of your expectations in a next opportunity. We hope you will be part of our frequent guests so we can continue to provide you with memorable experiences in any of our destinations. It will always be a pleasure to serve you. Cordially Rubi BarajasGuest Service Manager

Thank you for your review, Cheryl! We appreciate your feedback about the great location, delicious food, friendly staff, and cleanliness of Decameron Isla Coral. We apologize for any inconvenience caused by the hard bed and pillows with plastic covers. We're glad to hear that the staff accommodated you with a mattress topper. Despite these issues, we're happy to hear that you enjoyed your vacation. Thank you for choosing Decameron Isla Coral. We hope to welcome you back soon. Cordially Rubi Barajas Guest Service Manager

Cher William Recevez un accueil cordial de l'hôtel Decameron Isla Coral, nous apprécions que vous ayez pris le temps d'évaluer votre expérience à l'hôtel et nous apprécions vos commentaires et votre note qui nous permettent de continuer à améliorer notre programme d'excellence en service pour répondre à vos attentes 100 % dans une prochaine opportunité.Nous espérons que vous ferez partie de nos clients fréquents afin que nous puissions continuer à vous offrir des expériences mémorables dans chacune de nos destinations.Ce sera toujours un plaisir de vous servir.CordialementRubi BarajasResponsable du service clients

Estimada Margarita, Reciba un cordial saludo del Hotel Decameron Isla Coral, agradecemos que haya dedicado tiempo para transmitirnos la experiencia durante su estadía. En cuanto a su inconformidad extendemos una sincera disculpa. Lamentamos su insatisfacción y reconocemos nuestro deber de realizar las gestiones necesarias para evitar otra circunstancia similar.Por lo tanto, estaremos adelantando las soluciones para corregir este tipo de molestias. Finalmente, esperamos verlos pronto de vuelta en este destino para seguir compartiendo experiencias inolvidables. Cordialmente Rubi Barajas MacarenaJefe de Servicio al Huésped

Estimada María Luisa, Reciba un cordial saludo del hotel Decameron Isla Coral, queremos agradecerle el tiempo dedicado a evaluar nuestro servicio, la cual es muy importante para nosotros. Lo invitamos a que nos amplie sus comentarios y nos permita conocer en detalle en que aspecto de nuestros servicios podemos mejorar. Esperamos verlo pronto disfrutando de nuestros destinos y así mejorar su experiencia. Siempre será un placer poder atenderlo. Cordialmente Rubi BarajasJefe de Servicio al Huésped

Dear Cheryl, We appreciate the time it took to share your comment, this helps us improve day by day to offer you a better service during your stay with us. We are very sorry to read that we did not meet your expectations on the food and drinks. We checked it out with the staff involved and we are taking corrective actions to continuously improve our guests experience. On behalf of the Decameron family, we hope to serve you again. Cordially, Rubi Barajas

Dear guest, We appreciate the time it took to share your comment, this helps us improve day by day to offer you a better service during your stay with us. We are very sorry to read that we did not meet your expectations on the food and the comfort of our beds. We checked it out with the staff involved and we are taking corrective actions to continuously improve our guests experience. On behalf of the Decameron family, we hope to serve you again. Cordially, Rubi Barajas MacarenaGuest Service

Dear Michelle,We appreciate the time it took to share your comment, this helps us improve day by day to offer you a better service during your stay with us. We are very sorry to read that we did not meet your expectations on the food and drinks. We checked it out with the staff involved and we are taking corrective actions to continuously improve our guests experience. On behalf of the Decameron family, we hope to serve you again.

Dear Ms. Brooklyn Paterson,First of all, receive a cordial greeting from the staff of the Hotel Decameron Isla Coral, as well as thank you for your comments, which are valuable to maintain the continuous improvement of our services and achieve the complete satisfaction of our clients.We are very pleased to know that you enjoyed your room with a view of one of the most beautiful beaches, we are sorry for the inconvenience with the hot water and the bed, we are working on it.We regret that you have stated that your stay was not entirely satisfactory due to the incidents that you report. However, it is worth mentioning that the reservation was made for only one person with a King bed, at the time of check-in the payment of the additional person is requested since it was not in the original reservation.Likewise, the hotel has 2 restaurants available, the Costa Canua restaurant that offers buffet service for breakfast, lunch, and dinner with a wide gastronomic offer available so that our guests can choose between international and authentic Mexican cuisine. The Ídolo Moro restaurant is also available, offering snack service every day from 11:00 a.m. to 5:00 p.m. and some weekdays it works as a specialty restaurant with a Fish and Seafood menu for dinner.The hotel has 3 bars available (Lobby Bar, Pool Bar and Fragatta Bar) with hours from 9:00 am to 1:00 am offering a menu with approximately more than 200 types of national and international drinks.In advance we offer a sincere apology for the inconvenience, actions were taken to offer a better service. We reiterate our commitment and interest as a hotel company in providing a quality service for the complete satisfaction of our guests.We hope that in the not too distant future, you will give us the opportunity to receive you again and make you feel all the warmth and excellent service that characterizes us as part of the Decameron Family.

Dear Guest, On behalf of all the “Isla Coral” hotel staff, we want to thank you for let us know your opinion which is very important for us. We are glad to know that you enjoyed the employees service. We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Cordially, Rubi Barajas Macarena Guest Service

Dear Amalia, On behalf of all the “Isla Coral” hotel staff, we want to thank you for answering our survey and let us know your opinion which is very important for us. We are glad to know that you enjoyed the food, shows, our beach employees service and clean areas of our hotel. We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Cordially, Rubi Barajas Macarena Guest Service

Dear Jodi, On behalf of all the “Isla Coral” hotel staff, we want to thank you for answering our survey and let us know your opinion which is very important for us. We are glad to know that you enjoyed our service, the hotel location and clean areas of our hotel. We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Cordially, Rubi Barajas Macarena Guest Service

Dear Edgar, On behalf of all the “Isla Coral” hotel staff, we want to thank you for let us know your opinion which is very important for us. We are glad to know that you enjoyed all of our hotel. We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Cordially: Rubi Barajas Macarena Guest service