Coming from downtown Tlaquepaque, we were thrilled with the wide open space, terrific light, fantastic private back yard, and very quiet neighborhood. We even found neighbors to be friendly and helpful.
Juan José was so great to let us check in a little early, but in the process, his cleaning person may have been a little rushed, as there were some basic items that were overlooked in the kitchen and bathroom. We discussed these with him and he apologized.
From the beginning he was very proactive in communication. He informed us several hours before our check in that several items (including the internet módem) were missing and he would be replacing them the next day when the store opened and he could purchase a new one.
As promised, the maintenance guy brought said modem plus additional linens, but the internet was not working when we returned hours later. I am sure it’s been resolved by now, however, it was a disappointment because it hampered our ability to order Ubers and make plans.
Because of the inconveniences, Juan proactively offered some concessions, along with his sincere apologies. As far as a host is concerned, we had zero problems with Juan. Our grade is based on the condition of the apartment, internet, linens, etc.