H10 Hoteles en América Central

"Excelente servicio "

" ⸻ They speak to you in a condescending way. Very few people are genuinely kind, and even the staff themselves say it. They take forever to fix things (like the jacuzzi). You bring up a complaint and they respond defensively, as if it were your fault (like when you told them my daughter got in and there was a loose cable). There’s no drink service on the beach (that’s never happened to me at an all-inclusive). They don’t have many umbrellas on the beach, and if there’s even the slightest wind, they don’t put them up. The food is the same every day and it’s not THAT good (I even heard some American girls say that lol). Even though it’s “all-inclusive,” you only get 1 restaurant reservation and there are only 3 restaurants. They don’t do you ANY favors (our dinner reservation was at 8:40, we got hungry earlier and thought we’d ask—no luck. They said they couldn’t move it to 8 because it was full… it was empty). This is more of a personal preference, but the bar doesn’t open until 11—not even a mimosa with breakfast. Where they have to cook something fresh, it takes FOREVER. At the snack bar, I waited over 30 minutes in the sun for burgers that were already pre-cooked. The lounge chairs by the main pool are “reserved” with towels from 6am, and the one day I saved one, someone took it. At the main bar, they couldn’t even make me a carajillo because they didn’t have Licor 43, which is pretty basic"

"Habitación limpia y espaciosa. Cuenta con escritorio con lámpara, Internet gratuito. Agradezco que cuente con cafetera de cápsulas y agua, que reponen todos los días. El desayuno y cena del Club con muy buenas opciones y excelente servicio del personal, si hay fresas cubiertas no dudes en probarlas están riquísimas. Al estar sobre la avenida Reforma hay la oportunidad de realizar caminatas diarias. "

"Fácil y seguro, habitación con vista al mar"

"Excelente "

"No Dan ningun instintibo alos q resenvan por expedia como en otros oteles"

"Instalaciones limpias y el trato del personal muy puntual y atento"

"Mal a la recepción y entender la problemática Ids me ofrecieron transporte gratis y no lo cumplieron y el hotel dijo que no se incluía , mal y cuando pedí que revisaran precios argumentaron que las habitaciones no eran iguales , pesimos ambos "

"Apta para mascotas"