This place was horrible. First, just contacting the person who was supposed to let us in was a disaster. We arrived in the evening and he made it seem like a major imposition to meet us for the key exchange, room introduction, etc. Second, the place it dirty. Most of the pillows did not have pillowcases and the ones that did had dirt stains. No extra blankets and just the idea of sleeping on the filthy futon, still covered in hair and food crumbs, was enough to make me sick. Same for the sheets and blankets- dirty and stained. The drain in the shower was clogged, meaning a quick shower or the water would flow onto the floor. Beds are creaky and the bunk beds worried us because we thought they might collapse. The neighboring units were also very loud- you could hear everything. No peace or quiet, but that's the least concern considering the dirty and ugly condition of this place. I would recommend that everyone avoid this place like the plague. The only redeeming factors was the location close to central Madrid and the kind custodian who gave us some clean sheets and a new roll of paper towels. All else was HORRIBLE.
Hotels.com- you should be ashamed and embarrassed for supporting this type of shabby, dirty, deceptive room listing. I suggest that you remove this listing immediately to save your reputation. As a regular user of your services, I will question any future room listing based on this one experience.