4/10 Malo
Kevin S., Saint Peters
26 jun. 2025
Le gustó: Limpieza
Lacking of Service
The property is nice with good features but lacking in service. The first issue was the wrong code to enter; we confirmed the code the night before. After 25 minutes and receiving three different codes, we got the right code to get in but welcomed by the smoke alarm going off. About 3 hours later, they came and replaced the battery. This alarm was at the top of a vault ceiling (needed a 12ft ladder) so we could do nothing about it. 24 hours later the same alarm started beeping every 60 seconds. It was 11:00pm and we were told it would be tomorrow before they came out. The smoke alarm is right outside the bedroom door. The battery again replaced the next day, but 24 hours later it was going off again. We contacted them immediately. After explaining the situation for the third time (must note keep notes), we are told it would not be until the next day for them to come out. At this point, that was totally unacceptable so after pushing back they finally agreed to come out that night. The techs that came out could not have been nicer or more than understanding! It was the people back at the office that provided very poor service. Another issue was a consistent ant problem in the kitchen about 20 ants per day. We made sure not to leave anything out to attract them. The pest control was lacking. Overall, we spent several hours from our vacation. It was not a relaxing stay, so we cannot recommend this property with the current situations and management company.
Kevin S.
Se hospedó 5 noches en junio de 2025