Embassy Suites Kansas City - Plaza

Very dirty in the room.. The pool and hot tub were gross!!

The happy hour was a nice bonus. The bartender was quick and friendly. However, the happy hour food wasn't anything special. A big bowl of animal crackers, melon cubes, and chips and salsa. I was concerned about the lack of appropriate markings on the stairwells. Apparently only one of the four stairwells actually leads outside; we tried 2 before we gave up. That would concern me in an emergency situation. The elevator situation during check out time was unbearable (hence our venture into the stairwells). The pool was a unique design and enjoyable. Overall this hotel was ok. The lobby space is fun, but dated. The rooms were clean, but also dated. Just tired looking. It says "Plaza" and it is close, but not on the plaza. The Plaza might be walkable from this property, but not in the winter and not with kids.

The property needs upgrading. The carpet was dirty in our room. The furniture needed upgrading. But I'm grateful. There was really friendly staff and some not so friendly. Breakfast was great. Housekeeping took some dishes out of our room and left them by our door on the floor. But our overall experience was nice. Location was great. Thank you!