My husband and I rented this property for a 4-day getaway with our 2-yr-old son, who has a sensory disorder and hates loud groups and strangers too close to him. (And for some reason, he especially hates strangers singing near him.) We were concerned about renting this property since it was 50 yards from a lodge that could host big groups, so we inquired whether it was booked before we rented. We were informed that it was not booked, and the manager told us that he would let us know if it booked for our dates so that we could find other arrangements, given our situation. Unfortunately, the manager forgot to let us know about a large group that booked the lodge for our dates—and it was a school choir group…a singing nightmare for our son. We did not discover this until we called to confirm just a couple days before we arrived…well past the deadline for a full refund. The manager was honest enough to give us the full details about the choir group, and he had enough integrity to let us out of the rental agreement and give us a full refund for the cabin, understanding our son’s situation. He also assisted in helping us locate an alternative cabin in Hocking Hills that could accommodate us for the same dates. I want to thank this company for its honesty and integrity, even though we didn’t stay there. They could have tried to force us to stay and ruined our vacation, or at least tried to keep our money and made me come after them for it—a time-consuming and unpleasant experience for all involved. But they just did the right thing as a good company should. Thank you!!