4/10 Malo
Matthew M.
7 oct. 2025
Le gustó: Limpieza
The house is a nicely maintained cottage on a nice lake near Okemo. I will say that the picture of the L-shaped couch gave me the impression of a much larger house. Nevertheless, the negative review stems almost entirely from the frustration of navigating Vacasa, the outsourced property manager. Basically, we could not find the lifejackets in order to use all the great water toys (kayaks, stand up paddles) that the house offers. We lost almost an entire day trying to extract a simple answer, something the owners could have answered easily themselves. Each time we received a different vacasa rep's canned language. Around 1 pm on our first day, local manager was finally contacted and he immediately went over to fix the issue. His responsiveness was great, but it is extremely difficult to navigate vacasa in order to reach someone locally, which is just not the experience you hope for with vrbo.Synopsis of text exchange (18 hours into ordeal):Vacasa: local manager says life jackets are in front hallway closet.Me: the closet is locked.Vacasa: you do not have access to the closet.This is the type of poor service that completely casts a shadow over an otherwise lovely experience enjoying fall in VT.I will admit that this is in no way a reflection of the local manager, who quickly showed up to give us access to closet and also likely comped us an extended departure.I highly recommend for the owners to reconsider outsourcing the management of their lovely cottage.
Matthew M.
Se hospedó 3 noches en septiembre de 2025
