On December 28th, my wife tested positive for Covid. We immediately contacted the Owner's representative to advise them of the status in an attempt to get them to list the property again. With days ahead and the record snowfall in Mammoth, it WOULD HAVE been reserved by another family. The Owner's representative (Grand Welcome) was almost impossible to get ahold of. I left numerous messages and sent emails without response for many hours. Finally, I was able to get ahold of a representative that simply said, "Sorry, there is nothing that I can do." Hence, after testing daily to see if the COVID virus was present or not, out of the safety for the cleaning crews, others in the facility or at Mammoth Mountain, we elected not to go. We lost $3,500 without any consideration or assistance from the Owner to reschedule or work with us. They figured that they already had my money and didn't care to assist. We travel to Mammoth many times a year and we will never work with this Owner again.