Las evaluaciones están basadas en 10,336 reseñas verificadas
3.8 Limpieza de las habitaciones
3.7 Servicio y personal
3.1 Comodidad de las habitaciones
3.5 Estado del hotel (en general)
Reseñas verificadas de Expedia
por un cliente verificado
Publicado el 4 dic 2019
MAL MANTENIMIENTO EN AREAS Y MOBILIARIO, ELEVADORES, ETC.
Comentario de Gerencia del hotel
6 dic 2019 por General Manager , Gerencia del hotel
Dear Hugo,
Thank you for your feedback and for staying with us. It is disheartening to know that we fell short in meeting your expectations regarding the condition of our facility and some furniture. Please accept our apologies. Rest assured that we will look into your comments and discuss it with the team for our facility's improvement. Please choose to stay with us again the next time you're in town so we can change your perception.
por un cliente verificado
Publicado el 28 nov 2019
Elevadores muy tardados y solo nos toco 2 que subian/bajaban, los 4 restantes nunca llegaron al lobby o al piso donde nos hospedamos
Comentario de Gerencia del hotel
2 dic 2019 por General Manager, Gerencia del hotel
Dear Jorge,
Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any issues with the elevators, and we'll look into this further. Should your travels bring you back to the city, we welcome you to stay with us again.
por un cliente verificado
Publicado el 26 nov 2019
Excelente ubicación y cercanía con varios puntos de interés. Las instalaciones son muy viejas sobre todo el sistema de aire y calefacción de las habitaciones. Muy reducidos los espacios, incluso para los estándares de NY.
Comentario de Gerencia del hotel
30 nov 2019 por General Manager, Gerencia del hotel
It is lovely to know that our convenient location allowed you to indulge in the many attractions in the area that strike your interests. However, please accept our apologies for the aspects of our amenities that were less than ideal for you and the inconvenience caused by the HVAC system in your room. Rest assured that we will address the issue with the HVAC system with our maintenance team to remedy whatever arises. Also, please know that guests are welcome to upgrade to a larger layout if available. Nevertheless, we'll keep your thoughts in mind as we continue to develop plans for the future of the property.
We hope you will give us another chance to deliver the excellent stay you've come to expect when your travels bring you back our way.
por un cliente verificado
Publicado el 26 nov 2019
La decoración excelente y ambiente calido.. cercano a todo
por un cliente verificado de México
Publicado el 20 nov 2019
Solía ser una buena opción para quedarse, el hotel era cool, cómodo y limpio. Hoy lo tienen muy descuidado. Las instalaciones dejan mucho que desear... el servicio también.
Comentario de Gerencia del hotel
21 nov 2019 por General Manager, Gerencia del hotel
Feedback from our guests is imperative to our improvement, and we thank you for taking the time to share your feedback with us. We sincerely apologize that your recent stay fell short of the excellence you had come to expect from us. Our team receives frequent compliments for their cheerful, courteous service, and your experience is not typical nor reflective of our standard. Rest assured we will work to improve moving forward, and we hope you allow us the chance to make it up to you when your travels bring you back our way.
por un cliente verificado de Chihuahua , Mexico
Publicado el 20 nov 2019
La ubicación es extraordinaria , solo que la tarifa que expresan por noche deja de ser cierta en cuanto te realizan el check in puesto que te piden una tarjeta de crédito y previo al check out ya tienes un cargo por un impuesto que ellos llaman estatal de mayor costo que el precio por noche , de ahí en demás un hotel extraordinario viejo pero para el precio bastante acorde.
por un cliente verificado
Publicado el 18 nov 2019
Mal estado del hotel y poca atención al reportarlo
Comentario de Gerencia del hotel
20 nov 2019 por General Manager , Gerencia del hotel
Thank you for taking a moment to share your thoughts. Our team aims to ensure every guest has an exceptional stay, and we apologize that our team was not as attentive to your concerns as you expected. We will review your comments to ensure we provide better service moving forward. Please allow us another chance to show you the comfort we do best next time you're visiting the city.
por un cliente verificado
Publicado el 18 nov 2019
por un cliente verificado
Publicado el 13 nov 2019
El bar con la mesa de billar. La calefaccion en la recepcion.el salon de juegos.
por un cliente verificado
Publicado el 13 nov 2019
Sucio y anticuado para ser 4 estrellas. Muy ruidoso.
Comentario de Gerencia del hotel
15 nov 2019 por General Manager, Gerencia del hotel
Every guest is entitled to a relaxing stay, so we're sorry that your experience was to the contrary. Your comments regarding noise and cleanliness will be reviewed with the team as we gear towards enhancing our guest satisfaction.
We know we can deliver a better time, and we'd be grateful for the chance to demonstrate it.