Habitación Deluxe con 1 cama matrimonial o 2 individuales | Ropa de cama de alta calidad, edredón y tabla de planchar con plancha
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Opiniones de Komatsuya Seki Onsen

3 out of 5
Komatsuya Seki Onsen
6087-18 Sekiyama, Myoko, Niigata

Opiniones

4.0
Puntuación de 10, es decir, Excelente. Basada en 0 de 1 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 0 de 1 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 0 de 1 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 1 de 1 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 0 de 1 opiniones" "

8.0/10

Limpieza

2.0/10

Servicio y personal

8.0/10

Condiciones de la propiedad

6.0/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

Cliente verificado

Viaje en grupo
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Really really disappointing, avoid
I have stayed at a wide range of ryokans around the Nagano ski areas, this one was by far the most disappointing. The staff are very young foreign workers on working holiday visas that clearly have no hospitality training or experience First, realize this property is a 15 minute drive from Akakura Onsen where the majority of bars and restaurants are – there are narrow roads that appear on Google Maps that should connect the two towns but these aren’t plowed in winter. So if you’re staying here, consider hiring your own car, also the nearby Seki Onsen ski area is tiny and you'll want to go elsewhere. I can forgive the circumstances of the location but this place is really isolated, there are no other businesses open in this town, you need to eat but the food here was just awful. The breakfast was simply cheap bacon and sausage with an egg dish – the scrambled eggs were memorably inedible. We didn’t eat breakfast after day 2. We had to get dinner one night, unacceptably bad, the beef rice bowl was pretty standard fare but the shrimp fried rice had 3 tiny shrimp and the “Chinese chicken” had no actual chicken. And all this could be forgiven if they offered competitive prices but we paid over US$300 per night! I wouldn’t go back here and can’t recommend it but I am hopeful that someone can turn this place around because it would be a complete shame not to make the most of this property. Please get the staffing in order and offer some basic decent food.
Se hospedó 3 noches en enero de 2024
Respuesta de Komatsuya Seki-Onsen, el 25 mar. 2024
Thank you for sharing your experience of our hotel. We have taken steps to address your concerns.Our hotel is still rapidly developing, and we are working hard to transform the experience as per guest input like yours. Though we can't make any excuses for your experience during your stay, our breakfast and dinner menus have already changed significantly in response to feedback. Our breakfast rotation for example now incorporates more traditional Japanese cuisine, and we've taken steps towards higher quality dinner offerings.We understand that our location is quite remote, and have started being more proactive in providing rides to our guests - not just to other ski hills, but also to restaurants in the area for which we arrange the reservations at our front desk.Thank you for seeing the potential in our Ryokan. It's because of your feedback that we can better ourselves, and what we can offer.