8/10
Property great! Cleanly, spacious, awesome accommodations! However, upon check-in front desk said stay was 4 days, not 2 and that credit card would have to stay on file. Upon letting property management team know, they said you could stay for 2 extra nights for free due to mix up. Therefore, left personal items and valuables in room to gather in afternoon while still leaving on 2nd day only to be called (in the middle of an event) to say that security would be entering and removing our items. When reaching out to the host immediately for clarification, they pretended they did not say what they said even with saved screen shots and proof of previous statements made. Unacceptable customer service with no accountability taken.
Kate K.
Se hospedó 2 noches en marzo de 2025