Gracias por información. Lamentamos escuchar esto y que de alguna forma no pudo ser atendido a tiempo por nuestro personal de mantenimiento. nos gustaría que nos diera otra oportunidad de demostrarle que usted es muy importante para nosotros. ahora mismo estoy compartiendo esta información con nuestros departamentos correspondiente, para tomar las medidas necesarias. Nuevamente, gracias por su comentarios e interés de nuestra mejora.

Thank you for your feedback. We are loking foward to welcome you back in our wonderful hotel. Sincerely,

Dear Pablo, We would like to thank you for letting us know your thoughts following your stay at the Hotel Le Sivory Punta Cana, we are always grateful to receive your opinions. Please be sure that we will share your kind comments with all the Team, and recognize them for delivering a great experience to you. The Management of the Hotel Le Sivory Punta Cana and all the staff always strive to offer the best possible quality of holidays and service and we are pleased to hear that you enjoyed your holiday. Thank you once again for taking the time to write to us. We hope to see you again in our hotel, as your loyalty is of great importance to us. Yours sincerely,

Thank you

Thank you

Thank you

Thankyou!

Dear Ken Thank you very much for taking the time to share your experience with us. Also, for choosing our Le Sivory Punta Cana, it has been an honor to welcome you. Feedback from our guests is always useful to us as we continue in our endeavor to provide a level of service and personalized experience that is second to none. It is so heartening to learn that you had enjoyed such a memorable stay with us. Words are not enough to express the thankfulness we feel when reading your review, your lines are so motivating and will encourage every one of us to keep doing a excellent job in order to make other to experience what they really expect. We certainly look forward to your return in the near future! Warm regards,

Dear Tracey, We would like to thank you for letting us know your thoughts following your stay at the Hotel Le Sivory Punta Cana, we are always grateful to receive your opinions. Please be sure that we will share your kind comments with all the Team, and recognize them for delivering a great experience to you. The Management of the Hotel Le Sivory Punta Cana and all the staff always strive to offer the best possible quality of holidays and service and we are pleased to hear that you enjoyed your holiday. Thank you once again for taking the time to write to us. We hope to see you again in our hotel, as your loyalty is of great importance to us. Yours sincerely,

Dear KK I assure you that the circumstances you described are not typical with the high standards that we strive to provide. We take pride in creating memorable experiences for our guests and in order to do so we focus on following the highest standards of quality and service.First and foremost, we would like to thank you for taking the time to write this review. On behalf of all the staff and the management from Le Sivory, we extend our sincerest apologies for not exceeding your expectations. Being our gastronomic offer one of our main attractions, as all the TA readers can easily read, in mainly all of the reviews since the re-opening of the hotel this last Dec ´17, your words are really sad to read. Nevertheless, we do understand that it is always difficult to accomplish a 100% of the gastronomic tastes of our guests, but we always arrive to a very good level of satisfaction in this area. Kind Regards

We would like to thank you for letting us know your thoughts following your stay at the Hotel Le Sivory Punta Cana, we are always grateful to receive your opinions. Please be sure that we will share your kind comments with all the Team, and recognize them for delivering a great experience to you. The Management of the Hotel Le Sivory Punta Cana and all the staff always strive to offer the best possible quality of holidays and service and we are pleased to hear that you enjoyed your holiday. Thank you once again for taking the time to write to us. We hope to see you again in our hotel, as your loyalty is of great importance to us. Yours sincerely,

Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Feedback from our guests is always useful to us as we continue in our endeavor to provide a level of service and personalized experience that is second to none. It is so heartening to learn that you had enjoyed such a memorable stay with us. We are sincerely looking forward to the pleasure of welcoming you again in our hidden paradise, and assure you that you will enjoy even superior services and facilities on your next visit. Sincerely,

Thank you!

Dear Bijoy, Thank you for choosing such us for your vacation and for your review. We love to know that you had a great vacation with us, and that we could exceed your expectations with our concept, facilities and service. Comments like yours are our best reward, and we are sure all our staff will be happy to get your kind feedback. Please be sure that we will share your kind comments with all the Team, and recognize them for delivering a great experience to you. Le Sivory Punta Cana is your home, and we look forward to welcoming you back anytime. Sunny regards,

Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Feedback from our guests is always useful to us as we continue in our endeavor to provide a level of service and personalized experience that is second to none. It is so heartening to learn that you had enjoyed such a memorable stay with us. We are sincerely looking forward to the pleasure of welcoming you again in our hidden paradise, and assure you that you will enjoy even superior services and facilities on your next visit. Sincerely,

Dear LG101, Thank you for choosing such us for your vacation and for your review. We love to know that you had a great vacation with us, and that we could exceed your expectations with our concept, facilities and service. Comments like yours are our best reward, and we are sure all our staff will be happy to get your kind feedback. Le Sivory Punta Cana is your home, and we look forward to welcoming you back anytime. Sunny regards,

Dear Sandy, Thank you very much for taking the time to share your experience with us. Also, for choosing our Le Sivory Punta Cana, it has been an honor to welcome you. Feedback from our guests is always useful to us as we continue in our endeavor to provide a level of service and personalized experience that is second to none. Words are not enough to express the thankfulness we feel when reading your review, your lines are so motivating and will encourage every one of us to keep doing a excellent job in order to make other to experience what they really expect. We certainly look forward to your return in the near future! Warm regards,

Thank you

Dear Derek&JessH, Thank you for reviewing our resort. Feedback from our guests are always useful to us as we continue in our endeavor to provide a level of service and personalized experience that is second to none. It is so heartening to learn that you had enjoyed such a memorable stay with us. We will review in detail your remarks about our bar service and restaurant option with our Team and work to prevent similar reports from our future guests. We are sincerely looking forward to the pleasure of welcoming you again in our hidden paradise, and assure you that you will enjoy even superior services and facilities on your next visit. Kind Regards,

Dear Mike Warm Greetings from Le Sivory Punta Canal! We are pleased to read that some parts of your stay were fine and to your satisfaction, including of being impressed by our hotel and team members. In regards to your main point raised on your review, believing that your money, were stolen from your safe deposit box, finds me really saddened, as we have never had any incident like this before. Prior commenting on this point raised, I would like to mention here that nearly 9 out of 10 guests, rate our hotel; Le Sivory Punta Cana with very good and excellent reviews and always highlighting the friendliness, helpfulness and how careful our team members are and how hard they work to ensure that our guests have an enjoyable and memorable stay – and this refers to all of our hotel departments. It is therefore with great skepticism and sadness that I have read the comments posted above referring to some of our departments and our team members. We really appreciate every comment made by our guests however it appears that your comments made, do not do justice to our hotel, especially for the particular incident that I recall. Coming into commenting to your main led down point expressed in your review, kindly note the following with regards to the incident with believed money stolen. As I was informed further to your review but also whilst you were here with accompanied in our hotel, and when you reported this to our Management Team, our Reception Manager who was the Duty Manager on the day you have mentioned, our Executive Housekeeper have gone beyond their duties in order to thoroughly investigate and assist in every possible way. With every respect, allow me to remind you that from the moment that you claimed of being stolen from your room safe deposit box, we have proceeded into the below steps while you were here at the resort: • Done a room lock interrogation report on which nothing suspicious was found or anything to imply that someone could have possibly enter your room at anytime for no apparent reason either to clean/inspect or fix something. This was fully conveyed to both of you directly Reception; our Executive Housekeeper in the presence of our Secutirty Manager. • Further to your initial recommend you report to the Police into the hotel, to whom afterwards you have refused from what I was informed,to follor your claim and placed a report. Furthermore, as you were also stating on your review that our in-room safe deposit boxes can be override, by just pressing reset and then 000 and then any of them could be open, please allow me to strongly disagree on this. I have made a further examination both with our Chief Engineer and our Guest Relations Manager, both in the room in which you stayed in as well as in other hotel rooms, and there is no possibility that any of these could open if there is already a set password on the safe box, which always requires a 4-digit code and not a 3-digit code as you mentioned on your review (000

Dear O.D, We would like to thank you for letting us know your thoughts following your stay at the Hotel Le Sivory Punta Cana, we are always grateful to receive your opinions. Please be sure that we will share your kind comments with all the Team, and recognize them for delivering a great experience to you. The Management of the Hotel Le Sivory Punta Cana and all the staff always strive to offer the best possible quality of holidays and service and we are pleased to hear that you enjoyed your holiday. Thank you once again for taking the time to write to us. We hope to see you again in our hotel, as your loyalty is of great importance to us. Yours sincerely,

Dear slugps3, Warm Greetings from Le Sivory Punta Canal! We are pleased to read that some parts of your stay were fine and to your satisfaction, including of being impressed by our hotel and team members. In regards to your main point raised on your review, believing that your money, were stolen from your safe deposit box, finds me really saddened, as we have never had any incident like this before. Prior commenting on this point raised, I would like to mention here that nearly 9 out of 10 guests, rate our hotel; Le Sivory Punta Cana with very good and excellent reviews and always highlighting the friendliness, helpfulness and how careful our team members are and how hard they work to ensure that our guests have an enjoyable and memorable stay – and this refers to all of our hotel departments. It is therefore with great skepticism and sadness that I have read the comments posted above referring to some of our departments and our team members. We really appreciate every comment made by our guests however it appears that your comments made, do not do justice to our hotel, especially for the particular incident that I recall. Coming into commenting to your main led down point expressed in your review, kindly note the following with regards to the incident with believed money stolen. As I was informed further to your review but also whilst you were here with accompanied in our hotel, and when you reported this to our Management Team, our Reception Manager who was the Duty Manager on the day you have mentioned, our Executive Housekeeper have gone beyond their duties in order to thoroughly investigate and assist in every possible way. With every respect, allow me to remind you that from the moment that you claimed of being stolen from your room safe deposit box, we have proceeded into the below steps while you were here at the resort: • Done a room lock interrogation report on which nothing suspicious was found or anything to imply that someone could have possibly enter your room at anytime for no apparent reason either to clean/inspect or fix something. This was fully conveyed to both of you directly Reception; our Executive Housekeeper in the presence of our Secutirty Manager. • Further to your initial recommend you report to the Police into the hotel, to whom afterwards you have refused from what I was informed,to follor your claim and placed a report. Furthermore, as you were also stating on your review that our in-room safe deposit boxes can be override, by just pressing reset and then 000 and then any of them could be open, please allow me to strongly disagree on this. I have made a further examination both with our Chief Engineer and our Guest Relations Manager, both in the room in which you stayed in as well as in other hotel rooms, and there is no possibility that any of these could open if there is already a set password on the safe box, which always requires a 4-digit code and not a 3-digit code as you mentioned on your review

Thank you for choosing such us for your vacation and for your review. We love to know that you had a great vacation with us, and that we could exceed your expectations with our concept, facilities and service. Comments like yours are our best reward, and we are sure all our staff will be happy to get your kind feedback. Le Sivory Punta Cana is your home, and we look forward to welcoming you back anytime. Sunny regards,

Thank you for choosing such us for your vacation and for your review. We love to know that you had a great vacation with us, and that we could exceed your expectations with our concept, facilities and service. Comments like yours are our best reward, and we are sure all our staff will be happy to get your kind feedback. Le Sivory Punta Cana is your home, and we look forward to welcoming you back anytime. Sunny regards,

Thank you for choosing such us for your vacation and for your review. We love to know that you had a great vacation with us, and that we could exceed your expectations with our concept, facilities and service. Comments like yours are our best reward, and we are sure all our staff will be happy to get your kind feedback. Le Sivory Punta Cana is your home, and we look forward to welcoming you back anytime. Sunny regards,

Dear Steve, Thank you for choosing such us for your vacation and for your review. We love to know that you had a great vacation with us, and that we could exceed your expectations with our concept, facilities and service. Comments like yours are our best reward, and we are sure all our staff will be happy to get your kind feedback. Le Sivory Punta Cana is your home, and we look forward to welcoming you back anytime. Sunny regards,

Dear amanda.elaine, Thank you very much for taking the time to share your experience with us. Also, for choosing our Le Sivory Punta Cana By PortBlue, it has been an honor to welcome you. Words are not enough to express the thankfulness we feel when reading your review, your lines are so motivating and will encourage every one of us to keep doing an excellent job in order to make other to experience what they really expect. We will make sure that your comments about our wonderful staff gets to every one of them. We certainly look forward to your return in the near future! Warm regards,

Dear Sara, We really appreciate that you have taken the time to write this review with outstanding details about your stay. We assure you that all comments were read with the greatest interest; We guarantee that the negative problems reported do not represent the culture and tradition of service at our resort. We have reviewed your notes once again and would like to share with you the following: Accept our apologies because we couldn't meet your expectations with the gastronomic offer in some of our restaurants; Our Executive Chef works hard to make an extensive menu of luxury dishes and in almost all cases we can satisfy the tastes of our visitors. Your comment is very important to us and has been sent to the Department in charge. The satisfaction of our guests is one of our main priorities. To preserve the high quality service that distinguishes us, strict standards are established throughout the property, with the aim of offering the most relaxed holiday experience. Rest assured that your valuable comments have been passed on to the attention of property management, as we consider them an important tool to help us improve on a daily basis. On behalf of the entire staff and administration of Le Sivory Punta Cana, we kindly extend our sincere apologies for not exceeding your expectations. We kindly remind you that by offering your comments at home, it gives us the opportunity to meet you and immediately follow up on your important notes. We distinguish a personalized service for our size we like to always talk with all our guests and make them feel at home. We are even really happy that you enjoy the tranquility we offer. Receive our most cordial greetings. Best regards,

Thank you for choosing such us for your vacation and for your review. We love to know that you had a great vacation with us, and that we could exceed your expectations with our concept, facilities and service. Comments like yours are our best reward, and we are sure all our staff will be happy to get your kind feedback. Le Sivory Punta Cana is your home, and we look forward to welcoming you back anytime. Sunny regards,

Thank you!

Thank you! :)

Dear JudyCrocenzi, Thank you for reviewing our resort. Feedback from our guests are always useful to us as we continue in our endeavor to provide a level of service and personalized experience that is second to none. It is so heartening to learn that you had enjoyed such a memorable stay with us. We will review in detail your remarks about our beach furniture with our Team and work to prevent similar reports from our future guests. We are sincerely looking forward to the pleasure of welcoming you again in our hidden paradise, and assure you that you will enjoy even superior services and facilities on your next visit. Kind Regards,

Thank you very much for taking the time to share your experience with us. Also, for choosing our Le Sivory Punta Cana By PortBlue, it has been an honor to welcome you. Words are not enough to express the thankfulness we feel when reading your review, your lines are so motivating and will encourage every one of us to keep doing an excellent job in order to make other to experience what they really expect. We will make sure that your comments about our wonderful staff gets to every one of them. We certainly look forward to your return in the near future! Warm regards,

Thank you!

Dear C.S., Thank you very much for taking the time to share your experience with us. Also, for choosing our Le Sivory Punta Cana By PortBlue, it has been an honor to welcome you. Words are not enough to express the thankfulness we feel when reading your review, your lines are so motivating and will encourage every one of us to keep doing an excellent job in order to make other to experience what they really expect. We will make sure that your comments about our wonderful staff gets to every one of them. We certainly look forward to your return in the near future! Warm regards,

Dear Rose, We would like to thank you for letting us know your thoughts following your stay at the Hotel Le Sivory Punta Cana, we are always grateful to receive your opinions. Please be sure that we will share your kind comments with all the Team, and recognize them for delivering a great experience to you. The Management of the Hotel Le Sivory Punta Cana and all the staff always strive to offer the best possible quality of holidays and service and we are pleased to hear that you enjoyed your holiday. Thank you once again for taking the time to write to us. We hope to see you again in our hotel, as your loyalty is of great importance to us. Yours sincerely,

Thank you for reviewing our resort. Feedback from our guests are always useful to us as we continue in our endeavor to provide a level of service and personalized experience that is second to none. We will review in detail your remarks about our restaurant option with our Team and work to prevent similar reports from our future guests. We are sincerely looking forward to the pleasure of welcoming you again in our hidden paradise, and assure you that you will enjoy even superior services and facilities on your next visit. Kind Regards,

Thank you!

Thank you for reviewing our resort. Feedback from our guests are always useful to us as we continue in our endeavor to provide a level of service and personalized experience that is second to none. It is so heartening to learn that you had enjoyed such a memorable stay with us. We are sincerely looking forward to the pleasure of welcoming you again in our hidden paradise, and assure you that you will enjoy even superior services and facilities on your next visit. Kind Regards,

Thank you very much for taking the time to share your experience with us. Also, for choosing our Le Sivory Punta Cana By PortBlue, it has been an honor to welcome you. Words are not enough to express the thankfulness we feel when reading your review, your lines are so motivating and will encourage every one of us to keep doing an excellent job in order to make other to experience what they really expect. We will make sure that your comments about our wonderful staff gets to every one of them. We certainly look forward to your return in the near future! Warm regards,

Thank you!

Thank you very much for taking the time to share your experience with us. In addition, by choosing our Le Sivory Punta Cana for PortBlue for your stay, it has been an honor to welcome you. The satisfaction of our guests is one of our main priorities. To preserve the high quality service that distinguishes us, strict standards are established throughout the property, with the aim of offering the most relaxed holiday experience. Rest assured that your valuable comments have been passed on to the attention of property management, as we consider them an important tool to help us improve on a daily basis. On behalf of the entire staff and administration of Le Sivory Punta Cana, we kindly extend our sincere apologies for not exceeding your expectations. We kindly remind you that we did verify the case reported immediately meet you follow up your important notes. We would like to inform you, that our straws are eco friendly. We distinguish a personalized service for our size we like to always talk with all our guests and make them feel at home. We are even really happy that you enjoy the tranquility we offer. Receive our most cordial greetings,

Thank you very much for taking the time to share your experience with us. Also, for choosing our Le Sivory Punta Cana, it has been an honor to welcome you. Feedback from our guests is always useful to us as we continue in our endeavor to provide a level of service and personalized experience that is second to none. It is so heartening to learn that you had enjoyed such a memorable stay with us. Words are not enough to express the thankfulness we feel when reading your review, your lines are so motivating and will encourage every one of us to keep doing a excellent job in order to make other to experience what they really expect. We certainly look forward to your return in the near future! Warm regards,

Thank you very much for taking the time to share your experience with us. Also, for choosing our Le Sivory Punta Cana, it has been an honor to welcome you. Feedback from our guests is always useful to us as we continue in our endeavor to provide a level of service and personalized experience that is second to none. It is so heartening to learn that you had enjoyed such a memorable stay with us. Words are not enough to express the thankfulness we feel when reading your review, your lines are so motivating and will encourage every one of us to keep doing a excellent job in order to make other to experience what they really expect. We certainly look forward to your return in the near future! Warm regards,

Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Sincerely,