Everything was as described, clean comfortable and very nicely stocked with helpful items (Tide pods, K cups, paper towels, dish soap). Very near to the town of Keystone with easy access to many of the great aspects of the Black Hills.
During our time visiting in July 2022, it was hot and the air conditioner had a difficult time keeping up with the uncharacteristically warm weather, with the wonderful climate of the Black Hills we were able to open the windows each evening to cool down the property. Our minor complaint would be that, the air conditioner was notably loud outside of the master bedroom while it was operating.
Now… the rant story. We had a group of six adults and had spent the day in the badlands and were eager to come home and get a shower and go to dinner. There are two bathrooms at the property and one of the drains was almost completely plugged and would not drain water quickly.
We made a call to the manager/owner (She answered quickly and helpfully) described the trouble and asked to have it fixed as soon as possible. She said that it would be difficult to have someone fix it that evening, however, she would have someone show up first thing the next morning.
The next morning, I had sent a question asking for a time that the maintenance person would be able to help. I had asked to have them come as soon as possible and the owner quickly replied that they would not be able to enter our property while we were present because of Covid. I replied with “Covid really?“ and communicated that we would all quickly remove ourselves from the property to have this handled quickly.
Within moments, we received call describing how serious Covid was (In the form of a “Loud, excited and UNHINGED rant” and that she was going to “report us to Vrbo with the hopes that other owners would hear our dismissive attitude about Covid (Paraphrased and not embellished)“.
So…. if you are a perspective property owner and you are reading her promised description of her understanding of our Covid thoughts, we hope that you will read our quality reviews from other property owners.