2/10 Terrible
carlos
Viaje familiar
18 feb. 2020
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal y comodidad de las habitaciones
Water service
At the time of check-in everything was very easy, the hotel looks very nice and my six-year-old daughter loved the room, then we went to the village for horse riding and dinner. We returned at about 7:15 pm and there was no water service in the room, we were two adults and a younger girl and we couldn't bathe that night. We could barely use the toilet because there was not enough water pressure to flushit. The next morning we still had no water service in the room, I went to town to have breakfast with my wife and daughter at 8 am and I found the housekeeping girl cleaning two rooms. I asked her if there was any problem with the water service and explained the situation to her, she looked astonished because she did not know that there was no water service at the property. Her reaction worried me because she was cleaning two rooms and she didn't know there was no water service, which makes me think about what kind of cleaning is given to the hotel rooms. Another problem is the air conditioners, there is no way to regulate them, they can only be turned on or off and the cold is very strong. At the time of check-in, they gave me two phone numbers in case I had any problem after 7 pm, because at that time there are no employees at the hotel, (787) 447-2145, it sounds all the time occupied and they never responded, the other number (939) 402-2440 is out of order. I made the decision to pick up my things and leave early because we could never bathe during the stay.
carlos
Se hospedó 1 noche en febrero de 2020