Although RC is a well known hotel I was really disappointed in this quick trip to San Juan; welcome was good but the beds were extremely uncomfortable and the pillows as well. Room smelled very humid and the worst came one afternoon when coming back from the beach (i.e. 6pm), room was clean but there were no towels in the bathroom..Ups!! The guy at the front desk was very surprised but helpful less with this situation as it took almost 30 minutes to get a towel in the room. Honestly I expected an excellence service in this, as in any other RC in the world, however this time it just didn’t happen!
Puntos a favor: Beach, and service provided there!
Puntos en contra: A lot of things!
More "in search of the excellence" training to hotel staff, mainly at the front desk.
Ubicación: Although it is just on the other side of the Aiport, planes are not that noisy!