Encuentra Hoteles con sauna en Gonzalo Guerrero

“Bien la atención del personal”

“This place is beautiful very zen like vibes. Property is very well kept up with a secluded private feeling. Located in the middle of everything. The road coming into it starts all of these vines the place has. Would’ve gave them 5 stars across the board if it weren’t for the night manager being very rude when the AC went out in our room after a long day of scuba diving. We were moved to another ocean view room like we had after some unnecessary arguing with the guy.”

“Tenía la Suite Presidencial execelente habitación muy amplia, más bien es un departamento, muy buena atención del personal de recepción.”

“Excelente hotel !! ”

“We stayed for 9 nights and there was not a day without some kind of mistake or misunderstanding. The staff is very very polite and friendly, but they lack professionalism and training. Some servers in the restaurants don’t speak very good English, so that can be an area of improvement. The overall impression is that the whole operation is out of tune. Strong management and review of all aspects of operations is recommended. Alila is not on par with the rest of the Mayakoba hotels.”