Castillos en Playa del Carmen

“Era uno de mis hoteles favoritos pero sin duda ya no volveré a ir, el servicio es pésimo le dan más prioridad a la gente externa que a la que está hospedada. Tuve que pararme por mis bebidas en el roof porque nadie se acercó en cuanto llegamos al final te atienden pero con mala gana, de igual forma en los restaurantes y en el bar. Pésimo muy decepcionado. Pedí cápsulas de café y jamás llegaron. Todo mal 👎👎👎”

“Habitación Alimentos Ambiente”

“Alma fue muy amable y servicial durante el check-in”

“PH de 3 recámaras con Roof top. Estupendo para pasar en familia, la cocina y la terraza tiene todo para hacer carnes asadas y cocinar tranquilamente incluye garrafones de agua y todo el personal muy atento. Lástima del sargazo pero fuera eso es un lugar espectacular.”

“This property was beautiful on the outside with a great pool scene. It is also conveniently located just steps away from Playa Mamita Beach and 5th Avenue. HOWEVER, internally, the room was quite run down and dirty. Many electrical outlets didn't work. The entire hotel's water was shut of during the middle of the night secondary to reportedly repeated water pump failures explained to me by the manager of the property. There was no blackout curtain to the large sliding door to the balcony. There...

“June 2026 very recent START WITH BROKEN TOILET SET, I SLIPPED OFF THEN REMOTES FOR AC NEEDED HELP THEN SHOWER, FLOODED THE ENTIRE ROOM , WORST NO WARM TO HOT WATER THEY AGREEED. AND WAS SUPPOSE TO FIX HOT WATER TANK ADVISED TO USE ANOTHER ROOM ALSO NO HOT WATER,' PAST UPSET MY ROOM THEY DID NOTHING AND AGAIN COLD SHOWER NOT EVEN WARM , FORGET HOT. THEY DID NOTHING AND DID NOT UNDERSTAND ME. EXCEPT YES YES ROOM WAS NICE AND CLEAN , SERVICE WAS HORIBLE FOR A 9.4 EXCEPTIONAL RATING , MORE LIKE...

“Todo muy bien”

“Excelente estancia. Personal amable, instalaciones caribeñas en medio de todo.”