Fiesta Americana Hotels & Resorts en Puerto Cancún

" ⸻ They speak to you in a condescending way. Very few people are genuinely kind, and even the staff themselves say it. They take forever to fix things (like the jacuzzi). You bring up a complaint and they respond defensively, as if it were your fault (like when you told them my daughter got in and there was a loose cable). There’s no drink service on the beach (that’s never happened to me at an all-inclusive). They don’t have many umbrellas on the beach, and if there’s even the slightest wind, they don’t put them up. The food is the same every day and it’s not THAT good (I even heard some American girls say that lol). Even though it’s “all-inclusive,” you only get 1 restaurant reservation and there are only 3 restaurants. They don’t do you ANY favors (our dinner reservation was at 8:40, we got hungry earlier and thought we’d ask—no luck. They said they couldn’t move it to 8 because it was full… it was empty). This is more of a personal preference, but the bar doesn’t open until 11—not even a mimosa with breakfast. Where they have to cook something fresh, it takes FOREVER. At the snack bar, I waited over 30 minutes in the sun for burgers that were already pre-cooked. The lounge chairs by the main pool are “reserved” with towels from 6am, and the one day I saved one, someone took it. At the main bar, they couldn’t even make me a carajillo because they didn’t have Licor 43, which is pretty basic"

"Excelente comida y sobre todo la alberca muy padre, felices con la diversión de nuestro niño alberca con tobogán para ellos excelente, y la habitación excelente. Y el transporte igual súper bien. "

"Fácil y seguro, habitación con vista al mar"

"Excelente "

"Le faltaban sillas cerca del bar en la alberca"

"No Dan ningun instintibo alos q resenvan por expedia como en otros oteles"

"Instalaciones limpias y el trato del personal muy puntual y atento"

"La habitación súper limpia , el personal muy amable y muchas amenidades . Nos gustó mucho los grupos en vivo , son espectaculares y hacen de la estadía una experiencia superior . Excelente lugar para ir en pareja y pasarla desconectada del exterior . Solo creo que el restaurante italiano como el de carnes no me gustó tanto ni los alimentos ni la ambientación . De ahí todo me gustó . "

"Never come back to the hotel "