Viceroy Hotel Group en Costa del Golfo de México

"excelente opción "

"Excelente"

"Muy hotel, nada más tiene un defecto el elevador ya tiene más de 8 meses sin funcionar como es eso posible. No puedes subir ni bajar tu equipaje, estás los bellboys pero hasta que llegas q la puerta te quieren ayudar ya cuando todo el recorrido lo hiciste solo, deberían de hablar por teléfono y preguntar si los vas a ocupar estar más pendiente de eso. "

"Fácil ubicación, privacidad desde que llegas, buen ambiente buena fiesta."

" ⸻ They speak to you in a condescending way. Very few people are genuinely kind, and even the staff themselves say it. They take forever to fix things (like the jacuzzi). You bring up a complaint and they respond defensively, as if it were your fault (like when you told them my daughter got in and there was a loose cable). There’s no drink service on the beach (that’s never happened to me at an all-inclusive). They don’t have many umbrellas on the beach, and if there’s even the slightest wind, they don’t put them up. The food is the same every day and it’s not THAT good (I even heard some American girls say that lol). Even though it’s “all-inclusive,” you only get 1 restaurant reservation and there are only 3 restaurants. They don’t do you ANY favors (our dinner reservation was at 8:40, we got hungry earlier and thought we’d ask—no luck. They said they couldn’t move it to 8 because it was full… it was empty). This is more of a personal preference, but the bar doesn’t open until 11—not even a mimosa with breakfast. Where they have to cook something fresh, it takes FOREVER. At the snack bar, I waited over 30 minutes in the sun for burgers that were already pre-cooked. The lounge chairs by the main pool are “reserved” with towels from 6am, and the one day I saved one, someone took it. At the main bar, they couldn’t even make me a carajillo because they didn’t have Licor 43, which is pretty basic"

"Todo excelente "

"Excelente "

"Instalaciones limpias y el trato del personal muy puntual y atento"

"Never come back to the hotel "