¿Hay alberca en Grand Sunset Princess - All Inclusive?

Sí, la propiedad cuenta con alberca techada, 12 albercas al aire libre y chapoteadero. Se puede entrar a la alberca de 08:00 a 20:00.

¿Cuánto cuesta hospedarse en Grand Sunset Princess - All Inclusive?

Al 15 ene. 2026, los precios encontrados para una estancia de 1 noche para 2 adultos en Grand Sunset Princess - All Inclusive el 17 ene. 2026 serán a partir de $4,161 MXN, sin impuestos y cargos incluidos. Este precio es con base en el precio por noche más bajo encontrado en las últimas 24 horas para estancias en los próximos 30 días. Los precios están sujetos a cambios. Elige las fechas para obtener precios más exactos.

¿Grand Sunset Princess - All Inclusive acepta mascotas?

No, la propiedad no acepta mascotas.

¿Cuánto cuesta el estacionamiento en Grand Sunset Princess - All Inclusive?

El estacionamiento es gratuito en esta propiedad.

¿A qué hora es el check-in en Grand Sunset Princess - All Inclusive?

Inicio de check-in: 15:00. Fin de check-in: 00:00. Es posible hacer el check-in después de la hora establecida, en un horario limitado.

¿A qué hora es el check-out en Grand Sunset Princess - All Inclusive?

El check-out es a las 12:00. Es posible hacer el check-out después de la hora establecida por MXN 50 (sujeto a disponibilidad).

¿Grand Sunset Princess - All Inclusive cuenta con servicios todo incluido?

Sí, la propiedad es todo incluido. Todos los alimentos y bebidas están incluidos, y también actividades como fútbol, tenis y vóleibol, entre otras.

¿Dónde se encuentra Grand Sunset Princess - All Inclusive?

En la zona de Playa del Carmen, esta propiedad frente al mar, en la zona de entretenimiento, queda a menos de 2 km (1 mi) de Playa Xcalacoco y Sitio de buceo Chun-Zumbul. Campo de golf El Camaleón Mayakoba y Playa Punta Esmeralda también se encuentran a 5 km (3 mi).

Grand Sunset Princess - All Inclusive - Comentarios Actualizados, Precios y Fotos 2026

Información de la zona

Grand Sunset Princess - All Inclusive se encuentra en la zona de entretenimiento y en la playa, en Playa del Carmen. Aquellos que deseen hacer una actividad pueden ir a Campo de golf El Camaleón Mayakoba y Terminal marítima de Playa del Carmen, mientras que quienes quieran apreciar la belleza natural de la zona pueden visitar Playa principal de Playa del Carmen y Parque ecológico Tres Ríos. ¿Viajas con niños? No te pierdas Parque temático ecológico Xcaret y Parque temático Xplor.

Visita nuestra guía de Playa del Carmen

6/10 Aceptable

Sol, Saltillo

Viaje familiar

7 ene. 2026

Le gustó: Limpieza, servicio y personal, servicios

La playa del hotel tiene demasiados sargazo y las actividades que están dentro del hotel que ofrecen no son honestos te roban el tiempo te roban tu dinero

Se hospedó 4 noches en diciembre de 2025

10/10 Excelente

LUIS FERNANDO

Viaje familiar

3 ene. 2026

Le gustó: Limpieza, servicios, condiciones de la propiedad

Es muy buen hotel, las habitaciones super comodas y la atención del personal muy buena.

Se hospedó 3 noches en diciembre de 2025

10/10 Excelente

Omar Jorge

Viaje familiar con niños

26 dic. 2025

Le gustó: Limpieza, servicios, condiciones de la propiedad

La habitación está recién remodelada, la dejaron muy linda y muy moderna nos encantó. El servicio como siempre excelente.

Se hospedó 5 noches en diciembre de 2025

10/10 Excelente

Cristian, Guatemala

Viaje familiar con niños

24 nov. 2025

Le gustó: Limpieza y servicio y personal

No supe que estaba en remodelación. La recepción tampoco informó al hacer check in. No pude hacer actividades con mis hijos.

Se hospedó 4 noches en noviembre de 2025

8/10 Bueno

Manuel

20 nov. 2025

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad

Si me gusto la alberca

Se hospedó 4 noches en noviembre de 2025

10/10 Excelente

Severo

Viaje en pareja

7 nov. 2025

Le gustó: Limpieza, servicios, condiciones de la propiedad

Todos fue genial sobre todos el transporte y excelente servicio de alexa

Se hospedó 4 noches en noviembre de 2025

8/10 Bueno

Ezequiel

Viaje en pareja

4 nov. 2025

Le gustó: Limpieza, servicios, condiciones de la propiedad

Comida perfecta en todos los restaurantes

Se hospedó 1 noche en noviembre de 2025

10/10 Excelente

Henryk

14 ene. 2026

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad

This was my first stay at Grand Sunset Princess and I loved it. Lovely, green area. Beautiful, spacious room with modern bathroom facilities. Fine bed. Room cleaned every day. Lots of swimming pools in addition to beach; I mostly used the pools. Very responsive staff, which I appreciated. I recommend this hotel to others and am likely to return myself.

Se hospedó 7 noches en enero de 2026

10/10 Excelente

Matt

Viaje en grupo

13 ene. 2026

Le gustó: Limpieza, servicios, condiciones de la propiedad

Spacious, clean rooms, excellent food, friendly staff, and great amenities.

Se hospedó 7 noches en enero de 2026

8/10 Bueno

Ryan

Viaje en pareja

13 ene. 2026

Le gustó: Limpieza, servicios, condiciones de la propiedad

Renovated rooms were great, food was amazing. On going renovations didn’t really affect us or were noticeable. Beach unfortunately was not in great shape when we were here. It’s eroding and lots of seaweed.

Se hospedó 7 noches en enero de 2026

10/10 Excelente

Byron

13 ene. 2026

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad

Top notch place excellent service beautiful room excellent bartenders excellent buffett beautiful grounds anybody that doesnt think this plzce is top notch is a complete idiot ive been to the carribean islands 10 times 3rd time to mexico i wouldnt hesitate a minute on returning there stayed 8 days didnt wont to come home

Se hospedó 7 noches en enero de 2026

10/10 Excelente

Nguibanha

11 ene. 2026

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad

Clean, spacious room! I liked the different food options and they gave me an offer for the spa and I enjoyed my massage very much! There were also people taking free professional pictures, transportation around the grounds and poolside entertainment. Beach was well maintained with water activities (some free and some paid) I suggest downloading the app for your convenience.

View from the bar in the main lobby (Non Alcoholic Conga pictured)

Bathroom in the junior suite (not pictured is the toilet and shower with their own separate doors)

Se hospedó 4 noches en enero de 2026

10/10 Excelente

Joanne

Viaje en pareja

9 ene. 2026

Le gustó: Limpieza, servicios, condiciones de la propiedad

The staff were all very welcoming and the resort was kept. Rooms were nicely upgraded

Se hospedó 9 noches en diciembre de 2025

6/10 Aceptable

Viachaslau

Viaje familiar, Viaje familiar con niños

9 ene. 2026

No le gustó: Servicios

Our stay at the hotel in Mexico was just okay overall. While the property itself has potential, about half of the resort was under construction during our visit, which significantly affected the atmosphere. There was noticeable noise during the day, limited access to certain areas, and it didn’t feel like the relaxing getaway we were expecting. The beach was also a major disappointment. There were far too many rocks, making it difficult and unsafe to enter the water. We personally saw multiple guests get injured, which took away from what should have been one of the highlights of the resort. I want to note that I am always generous and tip well when traveling, especially in resorts like this. Unfortunately, despite that, the staff often didn’t seem happy or appreciative, and some interactions felt indifferent or unwelcoming. The experience wasn’t terrible, but it also didn’t live up to expectations given the price and reputation. With the construction completed, safer beach conditions, and better staff engagement, this resort could be much better.

Se hospedó 6 noches en diciembre de 2025

8/10 Bueno

annie

Viaje familiar

7 ene. 2026

Le gustó: Limpieza, servicios, condiciones de la propiedad

did a lot of research when trying to find a place to stay in Mexico and these reviews helped! So I’ll share my honest opinion.. First of all we chose Playa Del Carmen over Cancun because we wanted a little more wildlife and we are not into the party scene. The resort was really good. It isn’t bougie or luxurious, but well maintained, safe and clean. We did think it was mostly beautiful. The restaurants were great, steakhouse was best. Staff was super nice. We had everything we needed… the beach is OK. It isn’t the most beautiful beach. It’s not very expansive and you can’t really go out into the water and explore much. However you can walk up the coastline and find some nice spots to look for shells, etc. The beaches are definitely better up in Cancun… we upgraded to a room that had a swim out balcony, which was really lovely. I don’t think we would have swam quite as much if the pool wasn’t right outside of our room so that was really fun. However, the pool is ice cold! I’m not sure how they accomplish getting the water so cold but it’s a good 10 to 20° colder than the ocean even LOL .., we did have a coatimundi animal break into our room and trash it one day so keep your doors locked when not there! But the animals are awesome, we saw wild monkeys, deer and iguanas all over.. the resort is not crowded. It was really peaceful. Good restaurants. I’d stay here again. Having all inclusive was so convenient. Bring money to tip everyone though… we did Xcaret and it was just ok.

Se hospedó 7 noches en diciembre de 2025

6/10 Aceptable

Sharree

5 ene. 2026

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad

No hot tub for every guest to use. Small things like no mag mirror in bathroom and the app was difficult to use and make reservations. I had no way of knowing when activities were happening on the property. The property is very clean and the staff was nice. The family side was close so there were a lot of kids running around. My experience on the adult side may have been different if it was only adults. I would recommend for families

Se hospedó 4 noches en enero de 2026

8/10 Bueno

Michael

Viaje en pareja

4 ene. 2026

Le gustó: Limpieza

Everything was ok

Se hospedó 6 noches en diciembre de 2025

10/10 Excelente

Joydeep

Viaje familiar con niños

2 ene. 2026

Le gustó: Limpieza, servicios, condiciones de la propiedad

Great experience. Recommend 100% Went there with the family and everyone had a great and relaxing time..

Se hospedó 9 noches en diciembre de 2025

2/10 Terrible

Dina

31 dic. 2025

No le gustó: Limpieza, servicios, condiciones de la propiedad

Our stay at Grand Riviera Princess was a disaster. We travel to Mexico often, and this was by far the worst resort experience we’ve had. At check-in, our luggage was taken by a separate cart, but we were given incorrect directions on where to go. We were told to wait for a shuttle but were never shown the correct pickup location. We wandered the massive property in the wrong direction for over an hour until I had to return to the front desk and force an employee to walk us to the right spot. No one explained any amenities — no shows, schedules, or directions. The buffet was terrible, with very limited and poor-quality options. The property is dated and poorly maintained. Pools had heavy rust stains and were not heated. The beachfront was unsafe and unusable — erosion, fallen palm trees in the water, exposed roots, rocks, and garbage. No one was swimming. Inside the room/buildings: broken lighting (no parts to fix it), a toilet not anchored to the floor, and bat droppings on interior walls. After completing the survey, we were called to the concierge office. The employee was dismissive, only writing notes and repeatedly saying he was “not allowed to compensate” us — even though I never asked for compensation. I was explaining guests should be warned in advance about major issues. He promised management would follow up. No one ever did. Poor management, poor maintenance, zero customer care. We will never return!

Se hospedó 4 noches en diciembre de 2025

6/10 Aceptable

Ramona

30 dic. 2025

Le gustó: Limpieza y condiciones de la propiedad

The room and hotel were beautiful and well maintained. Most of the staff did not speak to you unless you addressed them first. Bartenders were very friendly. There needs to be more entertainment throughout the day and at night. There was no night life. Had to leave the hotel in order to have a good time at night. The food was ok, nothing grand.

Se hospedó 6 noches en diciembre de 2025

10/10 Excelente

Mehrdad

Viaje familiar

30 dic. 2025

Le gustó: Limpieza, servicios, condiciones de la propiedad

Best of all are the staff. Super kind. Next the best service, very clean pools. Great food. Our entire family had fun

Se hospedó 5 noches en diciembre de 2025

8/10 Bueno

Amber

Viaje familiar

29 dic. 2025

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad

We had a great stay. There was some construction going on so some of the resort was closed. The rooms were clean and well kept up with while we were there. The staff was very friendly and helpful.

Se hospedó 6 noches en diciembre de 2025

2/10 Terrible

Gaurao Vijay

Viaje familiar

29 dic. 2025

No le gustó: Limpieza y condiciones de la propiedad

My experience with Expedia and Grand Sunset Princess was extremely disappointing and stressful. Upon arrival at the hotel, I was told that my booking showed an infant instead of a child. This was shocking because there is no clear or obvious option in the Expedia app that shows this distinction, and I have booked many trips through different platforms without ever making such a mistake. Instead of trying to resolve this reasonably, the hotel staff refused to acknowledge that this could be a system or app issue. They demanded that I pay an extra fee based on the same-day hotel rate, which was significantly higher than the rate I originally booked. This felt unfair and exploitative. I contacted Expedia expecting support, but they were equally unhelpful. The agent gave me only two options: Pay the inflated difference demanded by the hotel, or Cancel the booking and receive a refund only according to hotel policy, which meant not a full refund. This completely defeats the purpose of booking through an agent or travel platform—to help resolve issues when something goes wrong. Neither Expedia nor Grand Sunset Princess showed any willingness to take responsibility or offer a fair solution for what was clearly a minor and unintentional booking issue. The lack of customer support, flexibility, and basic understanding ruined the start of my vacation I strongly advise travelers to avoid using the Expedia app and to think twice before book this hotel

Se hospedó 4 noches en diciembre de 2025

2/10 Terrible

Layla

Viaje familiar

29 dic. 2025

Le gustó: Limpieza

No le gustó: Servicios y condiciones de la propiedad

Due to a last minute booking glitch the previous day and despite multiple attempts to call the reservations line and not getting through to the correct service or being disconnected. My daughter was left off my original booking I made directly with the resort. This was on Dec 23rd. I thought we would rectify this and pay the difference when we got to the hotel but front desk staff told me I would have to make an entire new booking (and an additional room) for my daughter who is 16 and that because reservations is located in Spain and closed early for holiday Dec 24th, it was not available to add her to my existing reservation and told me to book through Expedia. The Expedia booking process was good. After having to pay an astronomical amount and booking a second room that we did not use we were given our room. Immediately upon entering the resort we noticed very few guests. The front lobby was much as I remembered it from two years ago, even updated. But once we entered the resort grounds itself, we were disappointed to see that it appeared somewhat run down and neglected. The room we were given was also updated but had an open concept glass bathroom that lacked privacy and disturbed the other person as the lights shone through to the sleeping area when someone used it at night. On our last night we had a very disturbing and scary experience in which we were targeted and followed by three men and made to feel intimidated. I am also reporting this incident directly.

Se hospedó 3 noches en diciembre de 2025

6/10 Aceptable

Linda

28 dic. 2025

Le gustó: Limpieza

No where for soap or shampoo in shower. Room numbers in hall are incorrect. Half the resort was under construction. No stairs in or out of pools. Food and services were excellent, facilities was challenging. An animal opened the closed screen door and came in our room one night!

Se hospedó 7 noches en diciembre de 2025

Grand Sunset Princess - All Inclusive

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