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Opiniones de Casa Ambar Tulum

3 out of 5
Casa Ambar Tulum
Carretera Boca Paila, Zona Hotelera Km.7.5, Tulum, QROO

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 57 de 109 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 25 de 109 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 9 de 109 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 5 de 109 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 13 de 109 opiniones" "

8.4/10

Limpieza

8.6/10

Servicio y personal

7.4/10

Servicios

7.8/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Maria

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El personal muy amable y te ayudaban en todo
Se hospedó 3 noches en abril de 2024

8/10 Bueno

daria

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Javier

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente ubicación y atención del personal, tienen otro hotel que tiene acceso a la playa sin costos extras
Se hospedó 1 noche en febrero de 2023
Respuesta de casa ambar, el 13 feb. 2023
gracias por su visitaesperamos verte de nuevo aquique tengas bonito dia saludos cordialescasa ambar

10/10 Excelente

Jorge

Se hospedó 1 noche en diciembre de 2022
Respuesta de casa ambar, el 11 dic. 2022
muchas gracias por su visita lo esperamos pronto

10/10 Excelente

Karla

Viaje en grupo
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Excelente servicio, el hotel está hermoso, te dan acceso al otro hotel a la orilla de la playa y aparte al cenote, el dueño tiene 2 hoteles más y te deja usar alberca, playa y cenote. Aparte del trato de su personal mega lindos, siempre atentos a nosotras. Muchas gracias ;)
Se hospedó 2 noches en noviembre de 2022
Respuesta de casa ambar , el 26 nov. 2022
Muchas gracias por su visita fue un placer te esperamos en tu siguiente visita

8/10 Bueno

Cristhian

Le gustó: Limpieza y servicio y personal
Buena ubicación, instalaciones bastante simples
Buen establecimiento, las instalaciones son bastante simples y no hay mucho por hacer ahí, la ubicación es buena
Se hospedó 2 noches en septiembre de 2021
Respuesta de Casa ambar, el 23 sept. 2021
Muchas gracias por tu comentario, nos alegra que haya sido de tu agrado, tomaremos en cuenta tus observaciones para seguir mejorando. Saludos cordiales Casa ambar front Desk Team

10/10 Excelente

alfonso

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2021
Respuesta de Casa Ambar team, el 17 ene. 2021
Thank you Alfonso, we hope you come back soon, it will be a pleasure to receive you once again

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 4 noches en noviembre de 2019
Respuesta de Christian, el 29 nov. 2019
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros. Buen dia!

6/10 Aceptable

Jan, DC USA

Viaje en pareja
Me agrado la cama muy cómoda y el baño bastante amplia. No me agrado el desayuno, no es variado y el aire acondicionado solo por pequeños lapsos de tiempo lo ponen y falta más iluminación al hotel. Sobre todo la parte de arriba.
Se hospedó 5 noches en julio de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 8 noches en julio de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en junio de 2019

10/10 Excelente

Ana, Guatemala

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
La atención del personal fue lo mejor. La ubicación cerca de restaurantes y tiendas, además la opción de visitar el cenote privado (a unos kilómetros) y el acceso a posiciones a y playa en otro hotel a dos kilómetros. La experiencia fue excelente
Se hospedó 7 noches en junio de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2018
Respuesta de rafa, el 14 nov. 2018
el equipo de casa ambar le agradece su preferencia saludos

2/10 Terrible

Pamala

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Terrible place. Not sure who writes theses reviews but this would never be my recommendation for anything. One step above camping. Thats it. They didn't pick us up at the airport air conditioning turn off before the time which is only on 9pm to 7am no cups. Cant use the water. Toilet dont flush Hair dryer usage not not permitted no towels. No beach not a cooler or one single thing. My camper has more to offer.the location was the only thing worth mentioning. A water jug got broke by total accident and they actually charged us for it. That would be like breaking a glass at a restaurant and they charge you. Than upon check out once again no return to the airport with a attitude of check and negotiate on the street. Nothing like was everything ok. Why because it was horrible. They say the sister hotel which is miles down the road has pool. If thats what you call it. But the same junkie place. But it does have beach access. Thats its savior. So recommending this place that i took others recommending people is a joke. Dont stay here. You will hate your life.
Se hospedó 4 noches en abril de 2024

10/10 Excelente

Phil

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Casa Ambar has a great location near all the activity on the beach. The place was spacious, well kept and the staff was exceptionally friendly. In particular, Liz was very helpful! She was kind and gave great recommendations and made our trip much better! 10/10 would recommend.
Se hospedó 4 noches en marzo de 2024

4/10 Malo

Dacia

Se hospedó 5 noches en marzo de 2024

4/10 Malo

Eliana

Se hospedó 4 noches en marzo de 2024

2/10 Terrible

JORGE

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Never clean the room and bad area is not close to the beach
Se hospedó 3 noches en febrero de 2024

6/10 Aceptable

Vilma, Washington

Le gustó: Limpieza y condiciones de la propiedad
Too close to loud night clubs. On the jungle side
Se hospedó 5 noches en febrero de 2024

8/10 Bueno

Iesha

Viaje familiar
Le gustó: Limpieza y servicio y personal
The staff was very friendly. I especially want to say thanks to Gonzalo. He was so helpful in getting us from Cozumel to the hotel. He provided the information for taxi and for the ferry. The hotel is in the perfect spot for shopping, dining and having fun. The hotel kept having issues with their power so it kept going out even during the night and it was hot. Having the pool and beach at their sister property was great. It was an easy 20 minute walk.
Se hospedó 3 noches en febrero de 2024

10/10 Excelente

Cammy

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Me and friends were staying in Playa Del Carmen and decided to take an overnight trip to Tulum. We booked Casa Ambar same day and glad we did. Price was great and we knew we were going to be out most of day and night so wasn’t trying to spend a lot. Location was amazing. Walkable to all the spots we were planning to go to. Gonzolo greeted us at checkin and right away gave us recommendations and all we needed to know about this eco friendly hotel. Beach is across the street but you get access through their sister hotel down block and also get access to a Cenote which we didn’t have time to check out as we were there just one night. Also hotel runs solar power and then generator so AC is 9pm-7am but was cool enough with Fan during day. You also can’t use hair dryer or irons. So make sure you like your beach wave hair and clothes are good to wear as is. I loved the authenticness of this hotel as Tulum has been taken over by luxe hotels. We stayed in King suite with Balcony that had jungle views. We saw a family of monkeys pass over the trees which really helped us feel the Tulum vibes. Location was perfect and Gonzalo recommended we go to the Mia Beach Club and it was just the scene we were looking for and only a 5min walk from hotel. Had dinner at Rosa Negra which was across the street as well. Overall we recommend if you are like us and want an Authentic Tulum expierence. Thanks Casa Ambar!
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Eloise

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very kind and attentionned personal, room always clean ! The view on the ocean and the unique concept of the hotel, wow. Nearby everything with the bike they provide us, overall a very fun trip!! I recommed
Se hospedó 7 noches en mayo de 2023

2/10 Terrible

Enzo

Se hospedó 5 noches en abril de 2023
Respuesta de CASA AMBAR, el 1 may. 2023
THANK YOU

10/10 Excelente

Adrian

Se hospedó 3 noches en marzo de 2023
Respuesta de CASA AMBAR, el 1 may. 2023
Thank you for your reviewWe hope to see you soonKing regards

10/10 Excelente

Marisa

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everyone that worked there was so nice and helpful! Room was lovely, definitely would recommend this hotel. It is in a great location, everything is very walkable!
Se hospedó 5 noches en marzo de 2023
Respuesta de German, el 1 abr. 2023
Thank you for choosing us! We hope to see you again soon, kind regards

10/10 Excelente

Ana

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location and super nice staff.
Se hospedó 3 noches en marzo de 2023
Respuesta de casa ambar, el 28 mar. 2023
thank you for your visit see you soon

10/10 Excelente

Richard

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Casa Ambar is a unique property. We had a jungle facing room, upstairs. It was large and private without having to draw curtains. The room has an eclectic mix of furniture. The bed was quite comfortable. Large open design bathroom. Staff was helpful with all questions. Arley was there at night for security. They have 2 sister hotels. One for laying by the ocean. Other for kayaking a cenote. Their staff treated us great like their own guests.
Se hospedó 3 noches en marzo de 2023
Respuesta de casa ambar, el 13 mar. 2023
we really appreciate your commentthank you hope to see you here again soonit will be a pleasure to serve you

8/10 Bueno

Doris

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Au centre de la rue des hotels. Beaucoup de Restaurants et bruyant. Avec parking
Se hospedó 2 noches en febrero de 2023
Respuesta de casa ambar, el 4 mar. 2023
Merci pour votre visitenous essayons d'améliorer vos expériences merci pour votre commentaireÀ bientôt

10/10 Excelente

Zach

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
We loved our stay here. The room itself was a little outdated but it didn’t affect our stay. The staff were so kind and helpful. Casa Ambar is a cute eclectic hotel and the location is awesome! Right next to lots of beach clubs, bars and restaurants. We would absolutely come back here!
Respuesta de casa ambar, el 13 feb. 2023
Thanks for your visitit will be a pleasure to receive you again

10/10 Excelente

Lizette

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
If you are looking to stay somewhere inexpensive but walking distance to all the hit restaurants and clubs this is the place to stay at. It doesn’t have a pool or restaurant like some of the hotels in the area. But honestly it’s not needed because once again it’s central to EVERYTHING so if you just looking for a place to sleep at and be out during the day, then this is the place to stay at.
Se hospedó 4 noches en febrero de 2023
Respuesta de casa ambar, el 13 feb. 2023
Thanks for your visitI hope to see you againhave a nice daykinds regardscasa ambar

8/10 Bueno

Costel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en enero de 2023
Respuesta de casa ambar, el 13 feb. 2023
gracias por su visitasaludos cordialesequipo casa ambar

8/10 Bueno

Jake

10/10 Excelente

Naomi

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
We really enjoyed out stay. Large unit, comfy bed, quiet but located in party zone.
Respuesta de Casa ambar, el 25 ene. 2023
Hello Naomi Thank you so much for your comments We really appreciatedthe biggest atractive of casa ambar is the location, we are in the hearth of the hotel zone where everytthing is close, the restaurantes, stores, beach clubs.We will be glad to serve to you againKind regards

8/10 Bueno

Ricardo

Se hospedó 3 noches en enero de 2023
Respuesta de Casa ambar, el 25 ene. 2023
Thak you for staying with usKind regards

10/10 Excelente

Nataliya

Respuesta de casa ambar, el 6 mar. 2023
gracias por tu valoración que tengas un bonito dia

10/10 Excelente

Ines

Se hospedó 1 noche en diciembre de 2022
Respuesta de casa ambar, el 11 dic. 2022
muchas gracias por su visita lo esperamos pronto

10/10 Excelente

Azeddine

Se hospedó 2 noches en octubre de 2022
Respuesta de Casa ambar , el 17 nov. 2022
Hello Azeddine Thank you for rating us so wellWe hope that your stay with us has been pleasant.Kind regards

6/10 Aceptable

Kaitlyn Ashley

Viaje en pareja
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
no AC during the day, only at night - not disclosed on their site! it's sweltering during the day! also, there was a hole in our ceiling where rain water came through and flooded the floor. weird dust on my clothes every morning, most likely from the ceiling.
Se hospedó 7 noches en abril de 2022
Respuesta de Diego , el 10 abr. 2022
Hi Kaitlyn Ashley On our page it shows the schedule of the AC in the hotel. about the hole in your room we will tell our maintenance colleagues to check it out. We are sorry that the hotel was not to your liking. we will improve every day Greetings

6/10 Aceptable

Carma

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Comodidad de las habitaciones
First room was upstairs using a rickety flight of steps, no AC until 9 pm. We moved to a larger, nicer room on main level & requested a room fan which helped. Good breakfast with incredible mangos. Located close to everything.
Se hospedó 4 noches en marzo de 2022
Respuesta de Matt, el 6 abr. 2022
Thanks for taking the time to leave us some feedback Carma! Glad that you enjoyed the convenient location and our breakfast :) Sorry that you had to deal with moving rooms, just to give you some peace of mind some of the construction here is old, but I assure you we always maintain it to keep it safe for our guests i.e. the stairs you mentioned; replacing old boards and screws. We try to be eco-friendly by only running our generators during the night hours. Most of our electricity comes from solar panels but the a/c is from diesel generators. Thanks for understanding and for choosing our hotel for your stay!

8/10 Bueno

ALEJANDRO

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I like how quite it was during the day and that there was no TV, so it kind of forces you to explore the area. The breakfast was simple and delicious, fresh fruit and juice. It took me back to a time when i lived in my home country as a young kid.
Se hospedó 4 noches en marzo de 2022
Respuesta de Diego san , el 30 mar. 2022
Apreciamos tu respuesta Alejandro. En Tulum ningún hotel cuenta con TV, pero así uno se puede desconectar del mundo por un rato Saludos cordiales

10/10 Excelente

Johanna, Charlotte

Viaje en pareja, Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Beautiful place, near everything staff is so nice and friendly, will definitely stay here again
Se hospedó 4 noches en marzo de 2022
Respuesta de Diego , el 24 mar. 2022
Hello Johanna We appreciate your message, our staff does their best to make you feel at home, we hope to see you again. Kind regards

2/10 Terrible

BRETT

No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Se hospedó 3 noches en febrero de 2022

8/10 Bueno

Daniel

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nicely appointed property on the jungle side of the road right in the middle of the hotel/restaurant strip. It’s much less expensive than staying at a similar place right on the beach…and you have free access to the beach front of the sister hotel (Posada Lamar) that’s a 20 minute walk / 5 minute bike ride up the road. That combination makes it a great value for Tulum. We stayed in room #3 (ground floor at the back) and noise wasn’t too much of an issue. The music from Casa Banana next door and the hotel’s generator didn’t bother us. You’re much more likely to hear your fellow guests in other rooms than any noise from outside. Mosquitos will come out of the jungle at night, so be prepared if you want to spend any amount of time hanging out on the terrace. They have free bikes for guests but they are in such bad shape that you’re better off renting them from somewhere else.
Se hospedó 6 noches en enero de 2022
Respuesta de Diego San, el 14 mar. 2022
We appreciate your comment. It will be our priority to improve our service Greetings

4/10 Malo

Eric

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The location was great. It's right in the middle of the strip with plenty to walk to. During our stay we lost power, had no hot water, and felt the cleanliness was below what's acceptable.
Se hospedó 3 noches en enero de 2022
Respuesta de Diego San , el 14 mar. 2022
We appreciate your comment. It will be our priority to improve our service Greetings

10/10 Excelente

Melody Dai

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property is in such a great location. Staff was very accommodating and friendly. We loved the free water that they provided. We just wish that there was a mini fridge in the room. We will definitely be returning.
Se hospedó 3 noches en enero de 2022
Respuesta de Diego , el 14 mar. 2022
we appreciate your message The refrigerator issue is somewhat complicated, but we will take it into account Kind regards

10/10 Excelente

Christina, San Diego

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en enero de 2022

2/10 Terrible

Katie

No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Terrible, do not stay here.
Horrible experience, room has no fan or AC as listed. Lighting was terrible, no water pressure or hot water. The room was incredibly loud until the club next door closed at 3:30am. Might as well have been going to sleep inside the club. Frequent power outages on the property. Dim lighting. One night we returned to the hotel to find the entry lock gate with no one there to let us back in.
Se hospedó 5 noches en diciembre de 2021
Respuesta de Casa ambar, el 17 ene. 2022
Hello Thank you for your comment we so sorry that your stay with us wasn't what you expect however wi will work on the details that you gave to us Kind regards From front desk team

10/10 Excelente

Jill

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Adriana & Antonio were absolutely amazing and so helpful during our stay! They both went above & beyond to make sure we had anything we needed. The location is prime and in the thick of all the fabulous restaurants and beach clubs. We will definitely be coming back!
Se hospedó 7 noches en diciembre de 2021
Respuesta de Casa ambar, el 17 ene. 2022
hello Thank you for your nice comment we are so glad that you enjoy your stay with us We hope to see you soon Kind regards From front desk team

8/10 Bueno

Matthew

Se hospedó 1 noche en diciembre de 2021
Respuesta de Casa ambar, el 17 ene. 2022
hello Thank you for your nice comment we are so glad that you enjoy your stay with us We hope to see you soon Kind regards From front desk team

10/10 Excelente

Richard

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Overall a good experience. The room was nice. Big bed. Ceiling fan and AC. Free water (not bottled but in a dispenser) in the room and they provide coffee, fruit, yogurt, granola, and toast for breakfast. Staff was friendly. Parking is limited if you bring a car. But they have bikes to borrow so you can easily get around town. They don't have a beach, but you can take the bikes about 5 mins down the road to their sister property where they have beach loungers and a pool. Just be aware that this hotel is a bit rustic so don't expect it to be some American style resort. You might get some bugs in the room, nothing bad however. Sometimes the hot water doesn't work. And the WiFi isn't super reliable. The only bad thing is that you are in the hotel zone and you can hear the dance music late at night (depending on which room you are in apparently, and which day you are there). But that's to be expected because of the location. It's a busy area and the hotel is right in the middle of a bunch of bars and restaurants. While we were there they were doing some light construction around the property so it looks like they are improving things.
Se hospedó 11 noches en noviembre de 2021
Respuesta de Casa ambar, el 17 ene. 2022
Hello Thank you for your comment we so sorry that your stay with us wasn't what you expect however wi will work on the details that you gave to us Kind regards From front desk team