Sandra, at Reception, was particularly helpful. When I had a problem with my lock, she looked into it immediately; when I had a problem with my Taxi, she ordered one up for me; she even offered me an iron if I needed it. The only thing I would emphasize to first time users is that, as previous reviewers have said, the property is right next to a very popular and very loud nightclub venue and the noise will continue till one or two in the morning. Sandra mentioned to me that the nightclub is closed Monday Tuesday and Wednesdays. Be prepared to use your White Noise machine. Other than that, everything was perfect with the property in terms of location, air-conditioning, etc. One other warning, the power is turned off for maintenance between one and 3 PM every day.